Long-haul catering changes: announcement on 12 July
Oct 21, 2022, 7:11 am
#452
Join Date: Aug 2017
Posts: 1,489
I was chatting with the crew on my Band 3 CE flight back from CE yesterday. Sitting in row 1, I find they are more chatty.
They are dreading the J return to pre-pandemic levels. Saying that the amount of walking they'll have to do will cause the service to be much slower. She was saying that a few crew members have reported that they believe a meal service could take "up to 3 hours" between courses in the first few weeks, with the crew getting used to how it's going to work.
She said there's going to be a choice from 4 starters. That would be great if true!
They are dreading the J return to pre-pandemic levels. Saying that the amount of walking they'll have to do will cause the service to be much slower. She was saying that a few crew members have reported that they believe a meal service could take "up to 3 hours" between courses in the first few weeks, with the crew getting used to how it's going to work.
She said there's going to be a choice from 4 starters. That would be great if true!
Oct 21, 2022, 7:26 am
#453
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,383
I am not aware there are cuts in crew for CW cabin on longhaul compared to pre covid.
There have been crew shortages over the last two years which is part of why a return to normal service took so long, but I understand long haul are fully crewed now.
So I assume it will be back to pre covid standards and timings in terms of how long it takes.
There have been crew shortages over the last two years which is part of why a return to normal service took so long, but I understand long haul are fully crewed now.
So I assume it will be back to pre covid standards and timings in terms of how long it takes.
Oct 21, 2022, 7:56 am
#454
Join Date: Aug 2013
Location: London
Programs: BAEC Gold, Mucci: Classe de la Luxe Eternelle
Posts: 821
Ive met a few crew, both on board and socially, who have expressed how much they like the one tray and are dreading the return to multiple courses. Honestly, my thought each time (though particularly for someone who revealed they were a SCCM) was oh dear youre not great at your job.
Maybe a bit harsh. But its so obviously better for the passenger experience I felt there was no defense for opposing it other than an easy life. Particularly as it is tried and tested and not something new and impractical.
Maybe a bit harsh. But its so obviously better for the passenger experience I felt there was no defense for opposing it other than an easy life. Particularly as it is tried and tested and not something new and impractical.
Oct 21, 2022, 8:02 am
#455
Join Date: Jul 2018
Programs: Aadvantage platinum; IHG Spire
Posts: 550
Ive met a few crew, both on board and socially, who have expressed how much they like the one tray and are dreading the return to multiple courses. Honestly, my thought each time (though particularly for someone who revealed they were a SCCM) was oh dear youre not great at your job.
Maybe a bit harsh. But its so obviously better for the passenger experience I felt there was no defense for opposing it other than an easy life. Particularly as it is tried and tested and not something new and impractical.
Maybe a bit harsh. But its so obviously better for the passenger experience I felt there was no defense for opposing it other than an easy life. Particularly as it is tried and tested and not something new and impractical.
I get some of the crew will be new and have joined since covid, so for them it will be a change to get used to. For any legacy staff who were there pre - covid, suck it up buttercup and do your job as you used to do 🤦♀️
I mean - even AA crew can manage it for gods sake!
Oct 21, 2022, 10:41 am
#457
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,428
I’ve met a few crew, both on board and socially, who have expressed how much they like the one tray and are dreading the return to multiple courses. Honestly, my thought each time (though particularly for someone who revealed they were a SCCM) was ‘oh dear you’re not great at your job’.
…………………………..
…………………………..
Is it too late for BA to re-think this decision to return to routine catering standards, and to consider its effects on the welfare of their employees ?
A tabloid warts-and-all expos could perhaps garner support of fare-paying premium cabin passengers, and help the cause of any CC members who are dreading the prospect of a normal workload.
“I took a job with a full-service airline, and was then expected to provide ….. er …… a full service …..”
Oct 21, 2022, 11:03 am
#458
FlyerTalk Evangelist
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,405
The very fact they are expressing their annoyance to a customer is unprofessional, and shows how little they understand their customers either by lack of training or lack of common sense.
