FTV - Avios not returned
Mar 27, 2022, 12:46 pm
#31
Join Date: Oct 2014
Location: Edinburgh
Posts: 246
I hope you don't mind me piggybacking onto this thread with a question...
I booked 2 x EDI-MIA PE flights in January for September, and then used the online upgrade tool to upgrade to CW (120k avios and circa £250 each). Unfortunately we have had to cancel today and applied for a FTV, and have now received 2 x FTV 125 codes. What happens now to the avios and upgrade fee? Do I need to call BA or will they be refunded, or are they part of the vouchers?
many thanks
I booked 2 x EDI-MIA PE flights in January for September, and then used the online upgrade tool to upgrade to CW (120k avios and circa £250 each). Unfortunately we have had to cancel today and applied for a FTV, and have now received 2 x FTV 125 codes. What happens now to the avios and upgrade fee? Do I need to call BA or will they be refunded, or are they part of the vouchers?
many thanks
Mar 27, 2022, 1:41 pm
#32
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
I would expect that to just be refunded in the next week or so. Not sure about the upgrade (change?) fee, but the main cash and Avios amount should be refunded in full. Formally it's 30 days. You don't need to do anything, other than if you want to make a booking in the next few days then you would need to call. The reason for the refunds are to prevent phone calls, so if you can wait, in theory the robots do the rest.
Apr 20, 2022, 3:16 am
#33
Join Date: Oct 2014
Location: Edinburgh
Posts: 246
I would expect that to just be refunded in the next week or so. Not sure about the upgrade (change?) fee, but the main cash and Avios amount should be refunded in full. Formally it's 30 days. You don't need to do anything, other than if you want to make a booking in the next few days then you would need to call. The reason for the refunds are to prevent phone calls, so if you can wait, in theory the robots do the rest.
Apr 20, 2022, 3:25 am
#34
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Thanks CWS, I've left it 3 weeks and nothing has been credited. I have tried a couple of times to get through to BA on the Blue line but the recorded message says they can't help at this time, presumably because they are managing call volumes. Really frustrating as I need the points to rebook.
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