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Free seat selection with Silver status STILL not working

Free seat selection with Silver status STILL not working

Old Feb 1, 2022, 2:32 pm
  #1  
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Join Date: Jan 2022
Location: South Staffordshire UK
Posts: 32
Free seat selection with Silver status STILL not working

Just booked a weekend hop from BIrmingham to Belfast in March.
Not hugely expensive, used Avios to knock a few quid off no problems.
Single class ( economy only ) cabin.
Booked ( again ) with my OH as the lead passenger using the Silver status she gained in December.
Went all the way through, selected the seats at no cost, Paid, and then as soon as the booking went through and got confimed we got a message back stating “we were unable to reserve your seats, please try again via manage my booking” - which then asks you to pay to select the seats !

I’ve just paid it. I dont have the energy for dealing with the call centre again.

Very frustrating though that you make choices about who you fly with to get you loyalty perks - which then dont work.
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Old Feb 1, 2022, 2:34 pm
  #2  
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I would’ve waited a day or two to see if it settled and worked gratis - not sure the need to pay for seat choice this far out.
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Old Feb 1, 2022, 2:34 pm
  #3  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
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Did she log in using her account to allocate the seats?
corporate-wage-slave is online now  
Old Feb 1, 2022, 2:35 pm
  #4  
 
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,609
Raise a case online and ask for a refund
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Old Feb 1, 2022, 2:39 pm
  #5  
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Location: South Staffordshire UK
Posts: 32
Originally Posted by corporate-wage-slave
Did she log in using her account to allocate the seats?
yep. Booking made under her account ( silver ) and logged back in under her account for MMB.
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Old Feb 1, 2022, 2:41 pm
  #6  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
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Posts: 63,735
Originally Posted by capri_rob
yep. Booking made under her account ( silver ) and logged back in under her account for MMB.
OK, well file a complaint and ask for the seating fees to be refunded.

ba.com/complaints
corporate-wage-slave is online now  
Old Feb 1, 2022, 2:53 pm
  #7  
Original Poster
 
Join Date: Jan 2022
Location: South Staffordshire UK
Posts: 32
Originally Posted by corporate-wage-slave
OK, well file a complaint and ask for the seating fees to be refunded.

ba.com/complaints
Done. Didn’t actually know contact that way was an option - lets see how quick the response is. Thanks
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Old Feb 3, 2022, 12:56 pm
  #8  
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Location: South Staffordshire UK
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Submitted complaint online giving details including booking ref, got an email back within 24 hours saying that they could not process the complaint without further information - but didnt say what further information they needed.
i have submitted a further complaint which is an end to end walk through of the booking experience.

In a nutshell though the complaint is that a BAEC member with silver status has had to pay for seat selection in order to reserve seats at the point of booking - which should be free.

BA can easily see this from the BAEC membership number used to make the booking so quite frustrate at having to spell it out.
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Old Feb 3, 2022, 4:04 pm
  #9  
 
Join Date: Aug 2014
Posts: 2,657
Originally Posted by capri_rob
Just booked a weekend hop from BIrmingham to Belfast in March.
Not hugely expensive, used Avios to knock a few quid off no problems.
Single class ( economy only ) cabin.
Booked ( again ) with my OH as the lead passenger using the Silver status she gained in December.
Went all the way through, selected the seats at no cost, Paid, and then as soon as the booking went through and got confimed we got a message back stating “we were unable to reserve your seats, please try again via manage my booking” - which then asks you to pay to select the seats !

I’ve just paid it. I dont have the energy for dealing with the call centre again.

Very frustrating though that you make choices about who you fly with to get you loyalty perks - which then dont work.

For future reference i would ignore trying to select seats in the booking process. Make the booking and then try via Manage My booking.
Jimmie76, KARFA, sammyg901 and 2 others like this.
Anonba is offline  
Old May 11, 2022, 7:08 am
  #10  
 
Join Date: May 2015
Location: GLA, KUL
Programs: BA Silver, QR Silver, IHG Diamond
Posts: 19
Have a similar issue at the moment with a booking. Although both travellers are silver status a CS advisor says on the booking it shows as bronze and is a 'glitch', deleting BAEC number and re entering doesnt work. In the end seat reservation done as a manual request to the 'seating team'! Hope it sorts itself out to avoid issues when trying to get into lounge (some of sectors in WT+).
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Old May 31, 2022, 11:35 am
  #11  
 
Join Date: May 2022
Location: London
Posts: 4
I am having similar problems with my BA Executive Silver Status. I achieved Silver Status in mid-April 2022 and have made a number of bookings on BA, Finnair, and Qantas since then. Seat selection is showing for an additional charge. I rang the BA Executive Club at the weekend and was told that there was a known issue which would be resolved in three days. I've just checked and it is still trying to charge me for seat bookings on BA, Finnair and Qantas. I spent 2 hours on the phone to BA at the weekend. If this is a known issue, it doesn't seem to be easily resolved. The call centre tried removing my BA Exec number from my bookings and then added them again (only to still show bronze or ruby status). My Qantas booking is showing a ruby status rather than sapphire. I'm worried I won't be able to access the lounge on forthcoming flights and additional luggage privileges won't be recognised. Doesn't seem like this will be easily or quickly resolved.
theoryjoy is offline  
Old Jun 3, 2022, 4:05 pm
  #12  
 
Join Date: Jul 2007
Location: Glasgow UK
Programs: BA, Aer Lingus, Continental and United
Posts: 6
BA Silver Free Seats Still Not Working

I have Silver status but it took 35 mins on the 'phone today to book the seats without paying as there is a "glitch" in the system.

I was told this glitch was only a few days old but reading this thread it seems to have been going on for a while.

Last edited by RABC; Jun 3, 2022 at 4:18 pm
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Old Jun 12, 2022, 10:24 am
  #13  
 
Join Date: Aug 2008
Programs: BA Executive Club Blue; Miles & More Frequent Traveller; Marriott Rewards Gold;
Posts: 40
I also recently upgraded from Bronze to Silver and none of my future bookings reflect this new status. It's quite frustrating. Has anyone had more success at getting this resolved with BA? I've just tried contacting them via Twitter to see if my profile can be corrected.
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Old Jun 12, 2022, 10:38 am
  #14  
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Location: Leeds, UK
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Originally Posted by hi_fly
I also recently upgraded from Bronze to Silver and none of my future bookings reflect this new status. It's quite frustrating. Has anyone had more success at getting this resolved with BA? I've just tried contacting them via Twitter to see if my profile can be corrected.
does your silver status show correctly on your BAEC homepage?

one way which can make this work is removing and re-adding your BAEC number from a booking. you used to be able to do this on AY MMB but I think that it doesn't work anymore. Try RAM, RJ, QF MMB instead if so.
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Old Jun 12, 2022, 11:16 am
  #15  
 
Join Date: Aug 2008
Programs: BA Executive Club Blue; Miles & More Frequent Traveller; Marriott Rewards Gold;
Posts: 40
Originally Posted by KARFA
does your silver status show correctly on your BAEC homepage?
Thanks KARFA. Yes it does show correctly as Silver on my BAEC homepage. Have tried removing and re-adding BAEC membership number via RJ but hasn't helped. As per a previous poster, on QF showing as Ruby OW status so definitely a back-end issue here. Will await resolution via BA but frustrating their IT systems are so disconnected.
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