Need the BA Gold line phone number [Avios booking cancelled, non-elite member]
Jun 27, 2021, 10:25 pm
#46
Original Poster
Join Date: Sep 2016
Programs: BA Gold
Posts: 219
The Twitter team literally did nothing to help me. Handing the case to an agent who never even contacts you back, let alone solve your issue, means they did nothing to help me.
But I'm really glad I have a flight that will actually take off!
But I'm really glad I have a flight that will actually take off!
Jun 27, 2021, 11:11 pm
#47
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
Certainly not going to disagree about the different tier numbers but I remember at one point, maybe even for a short time, or could have possibly even have had to do with telephone check-in. It was a few a years ago 😬
Jun 27, 2021, 11:23 pm
#48
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
In the circumstances, I’m not sure I’d have been expecting a quick response from the normal contact centres, so the action you took in terms of finding an alternative was unquestionably the right decision.
Jun 28, 2021, 5:57 pm
#49
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
in the modern era, waiting for a length of time on the phone is not at all challenging. Just put it on speaker on the desk and get on with everything else.
I suspect the people who made the phone system software never thought anyone would actually be required to wait a whole hour.
I suspect the people who made the phone system software never thought anyone would actually be required to wait a whole hour.
Jun 28, 2021, 6:30 pm
#50
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734
Jun 28, 2021, 7:16 pm
#51
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Jun 28, 2021, 11:52 pm
#52
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,328
What a thread this has been...
I'm curious OP, when boarding a flight with a Y boarding pass do you then go and sit in J because you once purchased a J ticket?
I'm curious OP, when boarding a flight with a Y boarding pass do you then go and sit in J because you once purchased a J ticket?
Jun 29, 2021, 5:46 am
#53
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734
I flew MH in F years ago. I now demand to be treated as an F pax by all One World airlines whenever I fly. Strangely it doesn’t seem to be working ….
Jun 29, 2021, 6:00 am
#54
Join Date: Oct 2005
Location: Ireland
Programs: BA: GOLD, MARRIOTT: TITANIUM, IHG: PLAT, HILTON: GOLD
Posts: 491
If he felt humilated by BA, imagine what he's feeling after posting here and getting the expected responses. )
Jun 29, 2021, 6:42 am
#55
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,612
BA does have a duty of care towards its passengers on cancelled flights under the UK equivalent of EU Regulation 261. Had I not looked into MMB today, I would have never known about the cancellation. To have a passenger in this dire situation who calls the regular lines for hours but can not get through to anyone but the Gold line and then to snob him that he is not a Gold member anymore and just leave him to himself is terrible.
Jun 29, 2021, 6:47 am
#56
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,612
You cancel the first segment of a transatlantic flight, you don't notify the passenger, you humiliate and frustrate the passenger with long holds that disconnect automatically after 1h, and when the passenger finally calls the "elitist" Gold line, that is the only responsive one, you tell them that they have not been persistent enough on the other lines?
BA does have a duty of care towards me. They should have been the ones calling me, apologizing for the cancellation and offering me alternatives. I should not have to spend a whole Sunday hearing their outdated "music" and their invitations to solve my issues on ba.com, which does not find any availability for re-routing.
BA at its worst!
BA does have a duty of care towards me. They should have been the ones calling me, apologizing for the cancellation and offering me alternatives. I should not have to spend a whole Sunday hearing their outdated "music" and their invitations to solve my issues on ba.com, which does not find any availability for re-routing.
BA at its worst!
I wonder if OP still has the Gold luggage tags attached
Anyway, put it this way. they have a duty of care, when your flight is cancelled, you get an email....everyone does....also, if we were to magically remove the Gold line to make it "fair" to you then you would still be in the same, albeit now larger Queue.
Or as you propose, if we let all non Golds call the Gold line, low and behold, everyone will be in that Queue now.
Please, maintain some dignity and resolve this in private.
Jun 29, 2021, 6:50 am
#57
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,612
The Twitter team said they have handed the conversation to an agent that would contact me as soon as possible. That was 4h ago and no one has.
An airline whose phone number for the entire US does not work, who understaffs its call centers to the point that no one answers after holding for 1h and whose entire reservation system fails yet still can not fix it after more than 2h is an airline who is trying to cut costs to the detriment of its customers. It's humiliating to have to deal with this new BA.
An airline whose phone number for the entire US does not work, who understaffs its call centers to the point that no one answers after holding for 1h and whose entire reservation system fails yet still can not fix it after more than 2h is an airline who is trying to cut costs to the detriment of its customers. It's humiliating to have to deal with this new BA.
Jun 29, 2021, 6:59 am
#58
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
As the OP has a resolution, this seems to be an opportune moment to close the thread.
There is an important distinction to make here, which is that Flyertalk is a wonderful resource for helping you achieve status in airline and hotel programmes so you gain more convenient contact options. It is not a resource to get to those resources before you’ve earned them.
/mod
There is an important distinction to make here, which is that Flyertalk is a wonderful resource for helping you achieve status in airline and hotel programmes so you gain more convenient contact options. It is not a resource to get to those resources before you’ve earned them.
/mod