Need the BA Gold line phone number [Avios booking cancelled, non-elite member]
Jun 27, 2021, 2:03 am
#1
Original Poster
Join Date: Sep 2016
Programs: BA Gold
Posts: 219
Need the BA Gold line phone number [Avios booking cancelled, non-elite member]
My flight is cancelled. It was booked with Avios. I called the Avios phone number, but nobody picked up after 1h waiting, then they disconnected me. Please help!
Jun 27, 2021, 2:13 am
#2
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
If you log into your BA account, it will give you the specific numbers for your exec club level, in the Contact section. Look for the Executive Club bit near the bottom of the page
https://www.britishairways.com/trave...club/_gf/en_gb
Works for me as a direct link
https://www.britishairways.com/trave...club/_gf/en_gb
Works for me as a direct link
Jun 27, 2021, 2:17 am
#3
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
The number is listed on the back of your Gold card.
Jun 27, 2021, 2:32 am
#4
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,111
If you are happy with the cancellation and don't wish to travel there is no rush.
If you want to travel it may be possible to (a) choose a new date/routing on MMB from your existing booking or (b) if you have enough miles and there is availability you could just book again now and worry about the old booking another day.
Good luck...
If you want to travel it may be possible to (a) choose a new date/routing on MMB from your existing booking or (b) if you have enough miles and there is availability you could just book again now and worry about the old booking another day.
Good luck...
Jun 27, 2021, 2:57 am
#6
Join Date: Dec 2007
Posts: 3,595
It always makes me smile when people adopt their poker stance every time someone asks this question. It's not privileged information, the contact numbers for all levels of membership are in the public domain.
Jun 27, 2021, 4:39 am
#7
Join Date: Aug 2011
Posts: 509
+44 *** ******
+44 ** **** *****
Last edited by Prospero; Jun 27, 2021 at 9:15 am Reason: Numbers cloaked to comply with FT rule 21
Jun 27, 2021, 5:17 am
#8
Join Date: Dec 2007
Posts: 3,595
It's good to see BA protect the status telephone services for those who are entitled to use them.
Cancelled flight but BA does not pick up the phone
Cancelled flight but BA does not pick up the phone
Jun 27, 2021, 5:20 am
#9
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
And not of any use unless the caller actually has Gold status. Agents on the Gold line will only handle reservations for Gold cardholders, if the caller is not Gold they will be asked to call the number relevant to their actual tier.
Jun 27, 2021, 5:46 am
#10
Join Date: Dec 2007
Posts: 3,595
Which is what I believe has actually happened.
Jun 27, 2021, 5:48 am
#11
Original Poster
Join Date: Sep 2016
Programs: BA Gold
Posts: 219
BA does have a duty of care towards its passengers on cancelled flights under the UK equivalent of EU Regulation 261. Had I not looked into MMB today, I would have never known about the cancellation. To have a passenger in this dire situation who calls the regular lines for hours but can not get through to anyone but the Gold line and then to snob him that he is not a Gold member anymore and just leave him to himself is terrible.
Jun 27, 2021, 6:19 am
#12
Join Date: Jul 2018
Posts: 1,281
It's good to see BA protect the status telephone services for those who are entitled to use them.
Cancelled flight but BA does not pick up the phone
Cancelled flight but BA does not pick up the phone
Jun 27, 2021, 6:29 am
#13
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
BA does have a duty of care towards its passengers on cancelled flights under the UK equivalent of EU Regulation 261. Had I not looked into MMB today, I would have never known about the cancellation. To have a passenger in this dire situation who calls the regular lines for hours but can not get through to anyone but the Gold line and then to snob him that he is not a Gold member anymore and just leave him to himself is terrible.
Jun 27, 2021, 6:33 am
#14
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,557
You'd think in this age of technology, just one phone line that then has you enter your BAEC number for automatic routing to the relevant team, wouldn't be a bad way to go.
or maybe BA just wants certain people to feel special because they have their own secret number to call
or maybe BA just wants certain people to feel special because they have their own secret number to call
Jun 27, 2021, 6:36 am
#15
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
While I empathise with you, if they didn't do that then everyone would simply ring the Gold line. This would be unfair to the GCH who earnt the benefit of a priority line from their loyalty.