Sep 19, 2021, 1:29 am
Last edit by: sayling
Have your double Tier Points posted? If not (and 30 days 14 working days (changed Dec 2022) - have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.
This post contains:
See this post for historical terms and conditions
Change history:
Changes, correct as at 27 September 2023
Now extended to 31 December 2023
Changes, correct as at 20 July 2023
Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
Changes, 'correct as at 20 December 2022':
Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:
a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.
c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.
d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.
e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.
f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.
g) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All holiday packages are offered subject to availability.
7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 September 2023.
10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.
2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.
3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return. There’s mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.
4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.
5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.
6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)
7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.
8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer
9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.
10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.
11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.
12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.
13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.
14. Do bonus TPs count towards lifetime tier point totals?
Yes.
15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.
16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.
Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:
a) The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.
c) The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.
d) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All vacation packages are offered subject to availability.
7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 July 2023.
10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
This post contains:
- Link to saved copies of the Terms and Conditions (UK)
- Change history of the UK T&C
- Current UK T&C (when maintained)
- Some FAQs originally compiled by firstlight (I think)
- Original US T&C added by Oxon Flyer
See this post for historical terms and conditions
Change history:
Changes, correct as at 27 September 2023
- Condition 1.b) addition: "Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points."
- Condition 1.e) addition (original 1.e now 1.g): "The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days."
- Condition 1.f) addition: "Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify."
Changes, correct as at 20 July 2023
- Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024."
Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
- Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2023."
- Condition 1.d) changed to: "The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.", with original 1.d) now as 1.e)
- Condition 4. now refers to "within 14 working days of the return flight"
Changes, 'correct as at 20 December 2022':
- Condition 1.c) changed to: "The hotel/car element must be for a minimum of five nights for travel before 31 December 2023" (was 'whole trip')
- Condition 4. changed to: "Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return sector which is part of a Qualifying Booking." (was 30 / 60 days) - possibly due to automation of the process
Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:
a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.
c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.
d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.
e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.
f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.
g) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All holiday packages are offered subject to availability.
7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 September 2023.
10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
Frequently Asked Questions
1. Do the points post automatically?There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.
2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.
3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return.
4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.
5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.
6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)
7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.
8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer
9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.
10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.
11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.
12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.
13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.
14. Do bonus TPs count towards lifetime tier point totals?
Yes.
15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.
16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.
Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:
a) The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.
c) The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.
d) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All vacation packages are offered subject to availability.
7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 July 2023.
10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]
Nov 6, 2021, 12:52 am
#466
Join Date: Feb 2012
Location: UK
Programs: BA GGL; Virgin Gold; HHonors Lifetime Diamond
Posts: 417
Update on my earlier post: summary is that they responded to confirm (again) that my booking isn’t eligible, but they did in the next paragraph say they would credit the double points because of my loyalty record (text I didn’t share below).“I have received further information from the BA Holidays manager in charge of the offer, to explain why the booking ****** does not meet the criteria: The differentiator is that package holidays are presented as a bundle on ba.com and not as individual elements. Also, when presented with a price, that price is opaque and customers do not see the prices for the individual elements (i.e. flights and hotel) but rather one price."
To save people reading up-thread… my booking was done with the following clicks: book flights button to choose flights, then on the review flights page clicking see all hotels (where it then shows a progress/waiting screen with a progress bar and text of “finding all flight + hotel packages”, and then clicking to add the hotel I want, then paying for all that at the same time in a single transaction. It showed on the summary/payment page as a single amount (although there is a “breakdown” button), it showed on the printed itinerary as a single price, the summary page showed the “bonus avios of xxx for the booking”, when it appeared on my AMEX card it showed as “BA holidays” and on the BA Exec club transaction list it appeared under the title of BA holidays. (Ironically I and others seem to have tried this click route again recently and got red text to appear that says “bonus tier points” - except when we do bookings with flight in FIRST.)
I think (I’m guessing) that the key issue i my case was caused by me not chasing it up in the right way. I think my initial question/chasing with GGL led to it being handed to a manager somewhere to follow up and they got told “no” and that was put on the file and then it became a matter of appealing to overturn a “no” rather than simply getting an initial “ok”…
To save people reading up-thread… my booking was done with the following clicks: book flights button to choose flights, then on the review flights page clicking see all hotels (where it then shows a progress/waiting screen with a progress bar and text of “finding all flight + hotel packages”, and then clicking to add the hotel I want, then paying for all that at the same time in a single transaction. It showed on the summary/payment page as a single amount (although there is a “breakdown” button), it showed on the printed itinerary as a single price, the summary page showed the “bonus avios of xxx for the booking”, when it appeared on my AMEX card it showed as “BA holidays” and on the BA Exec club transaction list it appeared under the title of BA holidays. (Ironically I and others seem to have tried this click route again recently and got red text to appear that says “bonus tier points” - except when we do bookings with flight in FIRST.)
I think (I’m guessing) that the key issue i my case was caused by me not chasing it up in the right way. I think my initial question/chasing with GGL led to it being handed to a manager somewhere to follow up and they got told “no” and that was put on the file and then it became a matter of appealing to overturn a “no” rather than simply getting an initial “ok”…
Nov 6, 2021, 3:16 am
#467
Join Date: Nov 2005
Location: UK
Programs: BA Gold
Posts: 592
Quick update here, my app and webpage logins both now show Gold. Mrs endo hasn't updated yet. As a bonus my Gold expires Feb29 2024!
Nov 6, 2021, 5:05 am
#468
Join Date: Sep 2019
Posts: 268
It is interesting, though, in the way that the package is displayed. I've had a couple of attempts now at booking a mixed class holiday, following your (and my) route. As a contingency to a possible cancellation, I explored a Mauritius holiday, last week, after selecting flights, then the hotel, the site did display the package differently - with the flight and hotel cost elements displayed separately (albeit with the bonus tier point annotation). In the Grenada example I provided a screenshot of in post #441, the package and subsequent screens were displayed in the usual BAH format. I wonder if this could be the reason?
Last edited by Robert279; Nov 7, 2021 at 3:39 am
Nov 6, 2021, 6:50 pm
#469
Join Date: Nov 2017
Posts: 1,197
Yeah, I stand by my "concerned" statement of earlier.
If they can't confirm my eligibility in advance, I'll be cancelling my trip.
If they can't confirm my eligibility in advance, I'll be cancelling my trip.
Nov 9, 2021, 2:23 am
#470
Join Date: May 2012
Location: London
Programs: BA Gold, HH Diamond
Posts: 663
Update on my earlier post: summary is that they responded to confirm (again) that my booking isn’t eligible, but they did in the next paragraph say they would credit the double points because of my loyalty record (text I didn’t share below).“I have received further information from the BA Holidays manager in charge of the offer, to explain why the booking ****** does not meet the criteria: The differentiator is that package holidays are presented as a bundle on ba.com and not as individual elements. Also, when presented with a price, that price is opaque and customers do not see the prices for the individual elements (i.e. flights and hotel) but rather one price."
To save people reading up-thread… my booking was done with the following clicks: book flights button to choose flights, then on the review flights page clicking see all hotels (where it then shows a progress/waiting screen with a progress bar and text of “finding all flight + hotel packages”, and then clicking to add the hotel I want, then paying for all that at the same time in a single transaction. It showed on the summary/payment page as a single amount (although there is a “breakdown” button), it showed on the printed itinerary as a single price, the summary page showed the “bonus avios of xxx for the booking”, when it appeared on my AMEX card it showed as “BA holidays” and on the BA Exec club transaction list it appeared under the title of BA holidays. (Ironically I and others seem to have tried this click route again recently and got red text to appear that says “bonus tier points” - except when we do bookings with flight in FIRST.)
I think (I’m guessing) that the key issue i my case was caused by me not chasing it up in the right way. I think my initial question/chasing with GGL led to it being handed to a manager somewhere to follow up and they got told “no” and that was put on the file and then it became a matter of appealing to overturn a “no” rather than simply getting an initial “ok”…
To save people reading up-thread… my booking was done with the following clicks: book flights button to choose flights, then on the review flights page clicking see all hotels (where it then shows a progress/waiting screen with a progress bar and text of “finding all flight + hotel packages”, and then clicking to add the hotel I want, then paying for all that at the same time in a single transaction. It showed on the summary/payment page as a single amount (although there is a “breakdown” button), it showed on the printed itinerary as a single price, the summary page showed the “bonus avios of xxx for the booking”, when it appeared on my AMEX card it showed as “BA holidays” and on the BA Exec club transaction list it appeared under the title of BA holidays. (Ironically I and others seem to have tried this click route again recently and got red text to appear that says “bonus tier points” - except when we do bookings with flight in FIRST.)
I think (I’m guessing) that the key issue i my case was caused by me not chasing it up in the right way. I think my initial question/chasing with GGL led to it being handed to a manager somewhere to follow up and they got told “no” and that was put on the file and then it became a matter of appealing to overturn a “no” rather than simply getting an initial “ok”…
I'm glad that you have managed to resolve this, but given what you have said, I see nothing at all in the T&C's to suggest why your 'package' was not eligible.
It is interesting, though, in the way that the package is displayed. I've had a couple of attempts now at booking a mixed class holiday, following your (and my) route. As a contingency to a possible cancellation, I explored a Mauritius holiday, last week, after selecting flights, then the hotel, the site did display the package differently - with the flight and hotel cost elements displayed separately (albeit with the bonus tier point annotation). In the Grenada example I provided a screenshot of in post #441, the package and subsequent screens were displayed in the usual BAH format. I wonder if this could be the reason?
It is interesting, though, in the way that the package is displayed. I've had a couple of attempts now at booking a mixed class holiday, following your (and my) route. As a contingency to a possible cancellation, I explored a Mauritius holiday, last week, after selecting flights, then the hotel, the site did display the package differently - with the flight and hotel cost elements displayed separately (albeit with the bonus tier point annotation). In the Grenada example I provided a screenshot of in post #441, the package and subsequent screens were displayed in the usual BAH format. I wonder if this could be the reason?
Nov 9, 2021, 4:59 am
#471
Join Date: Feb 2012
Location: UK
Programs: BA GGL; Virgin Gold; HHonors Lifetime Diamond
Posts: 417
I’ve got a trip to SFO in First along with 5 nights of hotels for Feb - booked in exactly the same way I booked the Antigua trip in August. I just called GGL and asked them to confirm it’s eligible for the double points. They put me on hold and spoke to BA holidays - and then came back and said it was all good and the SFO trip meets the criteria. So I’m pretty confident it was caused on the Antigua one by the way I chased it up - however - for whatever reason that way of booking it didn’t trip the right switch for it for all happen automatically.
Nov 9, 2021, 5:16 am
#472
Join Date: Jan 2013
Programs: BAEC GfL
Posts: 336
I have also searched for the flight initially then as part of the same booking added the car when prompted and this is only showing the normal tier points, where would the double tier points be shown in the booking?
Nov 9, 2021, 6:09 am
#474
Join Date: Feb 2012
Location: UK
Programs: BA GGL; Virgin Gold; HHonors Lifetime Diamond
Posts: 417
Nov 9, 2021, 7:27 am
#475
Join Date: Jun 2015
Location: LON
Programs: FB Gold, SPG Plat
Posts: 110
As a data point: I just got double TP credited for the following type of booking:
Trip duration - 9 days
Flights were: A-B, C-A (so with open jaw), B and C are in different countries.
Car rental was: A-D with D being, let's say, nowhere near C. The car was booked for entire duration of the trip, in reality I returned it to D almost 2 days early.
Obviously not automatically, but via the e-mail mentioned here.
I am now starting to wonder if anyone tried to make a flight+car package where car is somewhere on the opposite side of the world and never collect it - would it work for this promotion?
Trip duration - 9 days
Flights were: A-B, C-A (so with open jaw), B and C are in different countries.
Car rental was: A-D with D being, let's say, nowhere near C. The car was booked for entire duration of the trip, in reality I returned it to D almost 2 days early.
Obviously not automatically, but via the e-mail mentioned here.
I am now starting to wonder if anyone tried to make a flight+car package where car is somewhere on the opposite side of the world and never collect it - would it work for this promotion?
Nov 9, 2021, 9:14 am
#476
Join Date: Jan 2013
Programs: BAEC GfL
Posts: 336
thanks just wanted to make sure I was not missing anything, so its time to call them as I potentially have another booking to make also for Double Tier points and want make sure I get them on both
Nov 9, 2021, 9:54 am
#477
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
No doubt stunts like that could lead to an early suspension of the promotion, or closure of BAEC account, if discovered.
Nov 9, 2021, 10:55 am
#478
Join Date: Feb 2019
Posts: 76
The 24hr turn around on the Exec email is no more. Just had my double points awarded after I sent the email a week ago. Neither here not there to be honest.
I booked WTP with an avios upgrade to Club. Avios and Tier awarded for Club plus the double tier. Every single booking I have ever upgraded ALWAYS gets the upgraded cabin despite only the cash portion should be. Not sure if it’s because I can never upgrade online and have to call due to there being a connection involved but it’s a win, win
I booked WTP with an avios upgrade to Club. Avios and Tier awarded for Club plus the double tier. Every single booking I have ever upgraded ALWAYS gets the upgraded cabin despite only the cash portion should be. Not sure if it’s because I can never upgrade online and have to call due to there being a connection involved but it’s a win, win
Nov 9, 2021, 11:41 am
#479
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,466
The 24hr turn around on the Exec email is no more. Just had my double points awarded after I sent the email a week ago. Neither here not there to be honest.
I booked WTP with an avios upgrade to Club. Avios and Tier awarded for Club plus the double tier. Every single booking I have ever upgraded ALWAYS gets the upgraded cabin despite only the cash portion should be. Not sure if it’s because I can never upgrade online and have to call due to there being a connection involved but it’s a win, win
I booked WTP with an avios upgrade to Club. Avios and Tier awarded for Club plus the double tier. Every single booking I have ever upgraded ALWAYS gets the upgraded cabin despite only the cash portion should be. Not sure if it’s because I can never upgrade online and have to call due to there being a connection involved but it’s a win, win
Nov 9, 2021, 12:16 pm
#480
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146