Cancel Chase Companion Reward - Refund or Voucher
Mar 10, 2021, 5:43 pm
#1
Original Poster
Join Date: May 2011
Programs: AA EXP, DL Plat, VX Gold, VS Gold, HHonors Gold; SPG Gold; Marriott Gold
Posts: 238
Cancel Chase Companion Reward - Refund or Voucher
I have a booking O/W from SFO to LHR for 2 in CW made using the Chase Travel Together voucher, 75K avios, and ~$1400 in taxes. I'm looking to cancel the booking, but online tried to force me down the voucher route, but it's not clear:
1. Will I receive voucher for the $1400 fees, along with companion voucher and 75K avios recredited to my EC account?
or
2. Will the 75K avios be converted to cash and added to the fees paid. Will I still get the companion voucher returned (and possibly extended given latest update)?
I know I can call to cancel and refund in full subject to the $55 per pax fee, but likely to rebook so hoping to avoid that loss if the voucher route is better.
Thanks!
1. Will I receive voucher for the $1400 fees, along with companion voucher and 75K avios recredited to my EC account?
or
2. Will the 75K avios be converted to cash and added to the fees paid. Will I still get the companion voucher returned (and possibly extended given latest update)?
I know I can call to cancel and refund in full subject to the $55 per pax fee, but likely to rebook so hoping to avoid that loss if the voucher route is better.
Thanks!
Mar 10, 2021, 5:55 pm
#2
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,250
My understanding is that the voucher will contain the fees as cash, the Avios as Avios and your companion voucher. It will all be valid for the life of the FTV which may be longer than life of your original companion voucher. I'm not 100% sure about this though so will defer to others who will no doubt be along shortly...
Mar 10, 2021, 6:02 pm
#3
Original Poster
Join Date: May 2011
Programs: AA EXP, DL Plat, VX Gold, VS Gold, HHonors Gold; SPG Gold; Marriott Gold
Posts: 238
My understanding is that the voucher will contain the fees as cash, the Avios as Avios and your companion voucher. It will all be valid for the life of the FTV which may be longer than life of your original companion voucher. I'm not 100% sure about this though so will defer to others who will no doubt be along shortly...
Last edited by SFGuy37; Mar 10, 2021 at 6:18 pm
Mar 10, 2021, 6:24 pm
#4
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,250
Thanks - but does that mean the travel together voucher, avios and cash fees are all tied directly to the voucher? What if I want to book a new Upgrade with avios ticket (i.e. revenue in PE + avios for CW) for just one person, what happens to the 'unused' travel together companion voucher in this scenario?
Amex 2-4-1 voucher and FTV question
Alternatively, for complete flexibility you can cancel the booking pay the fee per person and start over again.
Mar 10, 2021, 11:29 pm
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Thanks - but does that mean the travel together voucher, avios and cash fees are all tied directly to the voucher? What if I want to book a new Upgrade with avios ticket (i.e. revenue in PE + avios for CW) for just one person, what happens to the 'unused' travel together companion voucher in this scenario?
Mar 11, 2021, 4:12 am
#6
Join Date: Dec 2014
Location: Fort Lauderdale
Posts: 377
I did this last year. I called to cancel. Avios redeposited to my account. Taxes refunded minus the $55 pp fee. Only took about 10 days. Quite simple. However, the avios you received for the taxes will not be deducted from your account. They will offset any new avios for taxes in the future you might receive for future taxes. I paid $1500 in taxes originally and got 4500 in avios for the taxes. When I cancelled , they didn't deduct the 4500 avios from my account, but it like a running total. If you pay 1600 dollars for a future flight, you will only receive 300 avios on your taxes.