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BA to sell a limited number of First Class items

BA to sell a limited number of First Class items

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Old Dec 10, 20, 5:27 pm   -   Wikipost
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Wiki Link
Link thanks to florens, so others don't have to search the whole (now lengthy) thread.

https://www.whatabuy.co.uk/british-airways

Due to exposure on the BBC it looks like the company was swamped with a deluge of orders far greater than they expected, so some deliveries are taking a while to ship.
Many people have received their deliveries, so it looks like if you have a confirmation email for your purchase it should eventually be fulfilled.

On 1st Dec 2020 Whatabuy sent an email to all customers to say
Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.

On 9th Dec 2020 Whatabuy sent an email to customers to say
Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December.


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Old Dec 8, 20, 7:31 pm
  #496  
 
Join Date: Apr 2008
Location: London
Programs: Mucci, BA Silver, Hilton Gold
Posts: 1,944
Just received...


Dear Customer,

Following the launch of the partnership between British Airways and the Whatabuy team on 23rd November 2020, there has been an unprecedented level of demand for product and some orders are taking longer to process.

Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December. We have also been alerted to a potential system error which has meant that some customers have not received a confirmation email following a purchase. We are working with our IT developers to resolve this.

Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.

We would urge all customers to thoroughly check their junk email folder and ensure that the whatabuy email address en[email protected] is included in your safe senders list.

We thank you for your continued patience during this time.

Kind Regards, Whatabuy team Kuehne + Nagel Ltd.
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Old Dec 9, 20, 2:18 am
  #497  
 
Join Date: Nov 2003
Location: London, UK
Programs: BA GGL
Posts: 670
Hmmm...just received an insulated box. It looks brand new with a manufacturing date of October 2019. Questioning whether it has ever actually seen the inside of a 747. Any knowledge? I suppose they do replace them from time to time but wondering if BA is using the 747 angle to sell off excess unflown stock (I know, I'm a cynic...)
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Old Dec 9, 20, 2:24 am
  #498  
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Who knows but this equipment is also used on the whole of the B777 fleet as well?
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Old Dec 9, 20, 2:48 am
  #499  
 
Join Date: Jun 2008
Location: Oxford, United Kingdom
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Originally Posted by Irish lad View Post
Hmmm...just received an insulated box. It looks brand new with a manufacturing date of October 2019. Questioning whether it has ever actually seen the inside of a 747. Any knowledge? I suppose they do replace them from time to time but wondering if BA is using the 747 angle to sell off excess unflown stock (I know, I'm a cynic...)
Which size did you buy? I ordered the half size (full size's gone) but the description said "B" (crockery "A+" = brand new?), so am a bit concerned. I don't expect a brand new one but someone posted the sealable one with lots of filthy stains. But the other person who bought the full size insulated one posted a photo of a shiny one which looked new.
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Old Dec 9, 20, 3:05 am
  #500  
 
Join Date: Nov 2003
Location: London, UK
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Ordered the full size one from memory (invoice does not make clear). Description on invoice does say A+ which did not notice at the time. It looks like the picture of one on twitter. The website blurb says equipment "used onboard the Boeing 747" which I took to mean from an actual plane but they are interpreting more liberally (e.g. from a spares warehouse is fine).
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Old Dec 9, 20, 3:21 am
  #501  
 
Join Date: Sep 2002
Location: Cheltenham
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Posts: 2,169
Has anyone who has had broken crockery been able to get any response or a resolution from whatabuy yet . I am just being met by a stone wall
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Old Dec 9, 20, 3:26 am
  #502  
 
Join Date: Jun 2008
Location: Oxford, United Kingdom
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Originally Posted by Irish lad View Post
Ordered the full size one from memory (invoice does not make clear). Description on invoice does say A+ which did not notice at the time.
I see. Mine defo said "B" on the website even though the photo looks quite new unlike sealable ones (those look "used" from photos). The confirmation does not show anything (not been despatched yet). I expect a used one as described, but don't really want a scrap-ish one. Will see later this month...!
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Old Dec 9, 20, 3:41 am
  #503  
 
Join Date: Nov 2012
Programs: BAEC silver
Posts: 719
Finally after much persistence my brick wall was resolved. Natalie came through with lots of apologies and ensured my order left the very same day and has just arrived this morning, all intact.

some photos of it in action and the delivered package. I missed out on the large plates, no doubt the 5 Cock up scuppered all stock.

EDIT: All arrived in a single box and all item codes in their own smaller box and separated properly with cardboard fillers. The photo is straight after unboxing each item code.


This mornings consignment

Medium

The large in action.


Soup/desert bowl I havent seen the pasta bowl in the heat of action but happy with what has been delivered. On my flight they had no coffee mugs loaded but the ones delivered today look great. Now to find the Dartington glasses.
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Old Dec 9, 20, 3:49 am
  #504  
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My pet hate, pictures 2/3/4 incorrectly laid cutlery. 😡
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Old Dec 9, 20, 3:55 am
  #505  
 
Join Date: Nov 2012
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Originally Posted by Can I help you View Post
My pet hate, pictures 2/3/4 incorrectly laid cutlery. 😡
woopsie 😬
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Old Dec 9, 20, 4:01 am
  #506  
 
Join Date: Jan 2010
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Originally Posted by Can I help you View Post
My pet hate, pictures 2/3/4 incorrectly laid cutlery. 😡
In all seriousness, I appreciate that you notice these kinds of things
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Old Dec 9, 20, 4:16 am
  #507  
 
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,020
My first order arrived this morning, everything in one piece (despite it being undone at the top).
Just waiting for the other 3 orders now!
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Old Dec 9, 20, 4:47 am
  #508  
 
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, UA GS, NH SFC, IHG Diamond, Radisson Platinum, HH Diamond, SPG Gold
Posts: 610
Received my first order placed on 23 Nov. Everything was intact - external & internal packages as well as items. Two quilts gave extra cushioning. I am very happy and looking forward to the second order.


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Old Dec 9, 20, 4:56 am
  #509  
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Originally Posted by ExpatExp View Post
In all seriousness, I appreciate that you notice these kinds of things
Its all about standards and attention to detail, once a trainer always a trainer. 😂
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Old Dec 9, 20, 6:58 am
  #510  
 
Join Date: Oct 2017
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Originally Posted by ACARS View Post
Soup/desert bowl I havent seen the pasta bowl in the heat of action but happy with what has been delivered. On my flight they had no coffee mugs loaded but the ones delivered today look great. Now to find the Dartington glasses.
I emailed Dartington about the glasses yesterday - they wont sell the glasses and dont do anything similar
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