Nov 27, 2020, 6:30 am
Last edit by: DeathSlam
Link thanks to florens, so others don't have to search the whole (now lengthy) thread.
https://www.whatabuy.co.uk/british-airways
Due to exposure on the BBC it looks like the company was swamped with a deluge of orders far greater than they expected, so some deliveries are taking a while to ship.
Many people have received their deliveries, so it looks like if you have a confirmation email for your purchase it should eventually be fulfilled.
On 1st Dec 2020 Whatabuy sent an email to all customers to say
Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.
On 9th Dec 2020 Whatabuy sent an email to customers to say
Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December.
https://www.whatabuy.co.uk/british-airways
Due to exposure on the BBC it looks like the company was swamped with a deluge of orders far greater than they expected, so some deliveries are taking a while to ship.
Many people have received their deliveries, so it looks like if you have a confirmation email for your purchase it should eventually be fulfilled.
On 1st Dec 2020 Whatabuy sent an email to all customers to say
Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.
On 9th Dec 2020 Whatabuy sent an email to customers to say
Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December.
BA to sell a limited number of First Class items
Dec 8, 2020, 7:31 pm
#496
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Bronze, Hilton Gold
Posts: 2,130
Just received...
Dear Customer,
Following the launch of the partnership between British Airways and the Whatabuy team on 23rd November 2020, there has been an unprecedented level of demand for product and some orders are taking longer to process.
Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December. We have also been alerted to a potential system error which has meant that some customers have not received a confirmation email following a purchase. We are working with our IT developers to resolve this.
Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.
We would urge all customers to thoroughly check their junk email folder and ensure that the whatabuy email address [email protected] is included in your safe senders list.
We thank you for your continued patience during this time.
Kind Regards, Whatabuy team Kuehne + Nagel Ltd.
Dear Customer,
Following the launch of the partnership between British Airways and the Whatabuy team on 23rd November 2020, there has been an unprecedented level of demand for product and some orders are taking longer to process.
Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December. We have also been alerted to a potential system error which has meant that some customers have not received a confirmation email following a purchase. We are working with our IT developers to resolve this.
Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.
We would urge all customers to thoroughly check their junk email folder and ensure that the whatabuy email address [email protected] is included in your safe senders list.
We thank you for your continued patience during this time.
Kind Regards, Whatabuy team Kuehne + Nagel Ltd.
Dec 9, 2020, 2:18 am
#497
Join Date: Nov 2003
Location: London, UK
Programs: BA GGL
Posts: 677
Hmmm...just received an insulated box. It looks brand new with a manufacturing date of October 2019. Questioning whether it has ever actually seen the inside of a 747. Any knowledge? I suppose they do replace them from time to time but wondering if BA is using the 747 angle to sell off excess unflown stock (I know, I'm a cynic...)
Dec 9, 2020, 2:48 am
#499
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 835
Hmmm...just received an insulated box. It looks brand new with a manufacturing date of October 2019. Questioning whether it has ever actually seen the inside of a 747. Any knowledge? I suppose they do replace them from time to time but wondering if BA is using the 747 angle to sell off excess unflown stock (I know, I'm a cynic...)
Dec 9, 2020, 3:05 am
#500
Join Date: Nov 2003
Location: London, UK
Programs: BA GGL
Posts: 677
Ordered the full size one from memory (invoice does not make clear). Description on invoice does say A+ which did not notice at the time. It looks like the picture of one on twitter. The website blurb says equipment "used onboard the Boeing 747" which I took to mean from an actual plane but they are interpreting more liberally (e.g. from a spares warehouse is fine).
Dec 9, 2020, 3:21 am
#501
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,398
Has anyone who has had broken crockery been able to get any response or a resolution from whatabuy yet . I am just being met by a stone wall
Dec 9, 2020, 3:26 am
#502
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 835
I see. Mine defo said "B" on the website even though the photo looks quite new unlike sealable ones (those look "used" from photos). The confirmation does not show anything (not been despatched yet). I expect a used one as described, but don't really want a scrap-ish one. Will see later this month...!
Dec 9, 2020, 3:41 am
#503
Join Date: Nov 2012
Programs: BAEC silver
Posts: 775
Finally after much persistence my brick wall was resolved. Natalie came through with lots of apologies and ensured my order left the very same day and has just arrived this morning, all intact.
some photos of it in action and the delivered package. I missed out on the large plates, no doubt the £5 Cock up scuppered all stock.
EDIT: All arrived in a single box and all item codes in their own smaller box and separated properly with cardboard fillers. The photo is straight after unboxing each item code.
This morning’s consignment
Medium
The large in action.
Soup/desert bowl I haven’t seen the pasta bowl in the heat of action but happy with what has been delivered. On my flight they had no coffee mugs loaded but the ones delivered today look great. Now to find the Dartington glasses.
some photos of it in action and the delivered package. I missed out on the large plates, no doubt the £5 Cock up scuppered all stock.
EDIT: All arrived in a single box and all item codes in their own smaller box and separated properly with cardboard fillers. The photo is straight after unboxing each item code.
This morning’s consignment
Medium
The large in action.
Soup/desert bowl I haven’t seen the pasta bowl in the heat of action but happy with what has been delivered. On my flight they had no coffee mugs loaded but the ones delivered today look great. Now to find the Dartington glasses.
Dec 9, 2020, 4:47 am
#508
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 835
Received my first order placed on 23 Nov. Everything was intact - external & internal packages as well as items. Two quilts gave extra cushioning. I am very happy and looking forward to the second order.
Dec 9, 2020, 4:56 am
#509
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,097
Dec 9, 2020, 6:58 am
#510
Join Date: Oct 2017
Location: Surrey
Programs: BAEC - Gold
Posts: 885
