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Cancelling an avios booking

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Cancelling an avios booking

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Old Sep 5, 2020, 8:11 am
  #1  
Original Poster
 
Join Date: Apr 2015
Posts: 1,355
Cancelling an avios booking
I booked flights to New York for November using avios back in January & have decided not to go (even if we can). I’ve tried ringing the Gold line repeatedly but can’t get through. When I log onto manage my booking, the cancellation option brings you to a page requesting a voucher.

Any ideas how I can cancel & get the avios back?
andymcdonnell is offline  
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Old Sep 5, 2020, 8:25 am
  #2  
 
Join Date: Jan 2007
Location: Home Counties, UK
Programs: BA Silver
Posts: 539
I think this has been discussed before and it has to be a phone call to get your Avios restored.
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Shingi is offline  
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Old Sep 5, 2020, 8:55 am
  #3  
Ambassador, British Airways; FlyerTalk Posting Legend
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
You would need to call for a full refund. There isn’t another way to do it atm.
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KARFA is offline  
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Old Sep 5, 2020, 9:13 am
  #4  
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Join Date: Apr 2015
Posts: 1,355
Thanks guys. Any suggestions of a way to actually get through to a human?
andymcdonnell is offline  
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Old Sep 5, 2020, 9:13 am
  #5  
FlyerTalk Evangelist
 
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,262
Call early midweek, I cancelled flights on Weds and entire call took six minutes.

Theres plenty of threads on here for cancelling bookings...

Covid-19 BA Rebooking/Cancellation/Refund HELP & ADVICE *No Speculation etc*
mikeyfly is offline  
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