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CW to First UuA - numbers seem oddly high

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Old Jul 7, 2020, 10:46 am
  #16  
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Join Date: Jul 2018
Location: Mexico
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Originally Posted by TTmex
Yes exactly my thoughts. I'll keep you posted on outcome.
So, called the gold line. Upgrade processed in 5 minutes with a whopping increase of 1.5 GBP... yep,one pound, fifty pence in tax. Not the 488 USD quoted on Twitter.

I'm happy with that result. It will be a first First for me, although I do understand there is a risk of a slightly downsized service. I won't build my expectations too high, but either way hope to try the LPGS

Thanks for help
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Old Jul 7, 2020, 11:18 am
  #17  
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I'll also add that the agent laughed when I told them about "back office". They said that meant nothing and there was no real back office.
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Old Jul 7, 2020, 11:20 am
  #18  
 
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Originally Posted by TTmex
I'll also add that the agent laughed when I told them about "back office". They said that meant nothing and there was no real back office.
How odd, there are many 'back office' roles
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Old Jul 7, 2020, 11:21 am
  #19  
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Probably just trying to make me feel better about being given conflicting info
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Old Jul 7, 2020, 11:42 am
  #20  
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Actually there is a backoffice - quite a few teams who do not have customer contact, primarily fares, revenue management, seating, etc...
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Old Jul 7, 2020, 11:44 am
  #21  
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Yeh, Not sure who this was sent to.

Regardless, a good outcome in the end
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Old Jul 16, 2020, 2:02 am
  #22  
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To update, also upgraded the inbound. 22.5k avios and no extra money, although the Indian call centre had quoted 177 quid, so I waited until UK opened and it was just the avios.

Bit of a gamble with service standard potential to be poor. But hopefully by Jan will pick up a bit. I've got 200k avios still so thought it was worth a punt, especially as I fear an avios devaluation at some point next year. No evidence for that, just gut feeling.
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Old Jul 16, 2020, 2:42 am
  #23  
 
Join Date: Jan 2018
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If anything this a good example to show that just because you receive one answer from someone at BA, it doesn't mean it's always the right answer.
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Old Jul 16, 2020, 11:21 am
  #24  
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Absolutely. I've realised now that quotes from non UK centers and from Twitter are not reliable. In fact, I think back to two years ago when I went to upgrade a MEX-LHR leg when arriving in Mex from SCL-MIA connection on another ticket. Twitter team quoted me 400usd of increased taxes, so I just said no and stuck with my WTP seat. Now I think I'd have probably only have had to have paid 40 quid plus the avios if I'd called the UK number. Oh well, I remember being so tired on that flight that I was asleep before they even started the dinner service and I woke just before breakfast. Probably saved myself 25k avios
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