Oct 24, 2020, 7:26 am
Last edit by: Prospero
Temporary COVID-19 catering, effective 25 October 2020 until 19 January 2021, after which normal catering is expected to resume.
Euro Traveller
Breakfast: cereal bar, cookies, and mineral water bottle
Rest of the day: bag of crisps, small packet of pretzels, and mineral water bottle
Tea, coffee, juice available on request
Club Europe
Band 1 Breakfast: paper bag containing a filled croissant, yogurt pot or muffin, and mineral water bottle
Band 1 Rest of the Day: paper bag containing a sandwich, dessert pot, and mineral water bottle
Bands 2 to 4 Breakfast: box containing a filled croissant, yogurt pot, and mineral water bottle
Bands 2 to 4 Rest of the Day: box containing a sandwich, salad pot, dessert pot, and mineral water bottle
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
World Traveller and World Traveller Plus:
Primary lunch/dinner flight
Primary meal comprises of a tray with hot dish, side salad, bread bag, and mineral water bottle
Secondary meal (breakfast) is a filled croissant, yoghurt pot, and mineral water bottle
Primary breakfast flight
Primary meal comprises of a tray with hot dish, yoghurt, muffin, and mineral water bottle
Secondary meal is a chilled sandwich, bar of chocolate, and mineral water bottle
Tea, coffee, drinks from the bar available on request
Club World:
Primary lunch/dinner flight
Primary meal includes a tablecloth-covered tray with hot dish, salad dish, small side salad, bread bag, cheese, crackers, dessert pot, and mineral water bottle
Secondary meal (breakfast) is a tablecloth-covered tray with a filled croissant, muesli pot, yoghurt pot, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Secondary meal (afternoon tea) is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Primary breakfast flight
Primary meal includes a tablecloth-covered tray with hot dish, yoghurt/fruit dish, croissant, bread bag, jam, dessert pot, and mineral water bottle
Secondary meal is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
First:
Primary lunch/dinner flight
Box containing a salad, starter, pesto, bread bag, crackers, and mineral water bottle. A hot main dish in foil and trio of dessert/cheese pots in cardboard holder are served separately directly onto the tablecloth-covered table
Secondary meal (breakfast) is unconfirmed
Secondary meal (afternoon tea) is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Primary breakfast flight
Primary breakfast service is unconfirmed
Secondary meal is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
Euro Traveller
Breakfast: cereal bar, cookies, and mineral water bottle
Rest of the day: bag of crisps, small packet of pretzels, and mineral water bottle
Tea, coffee, juice available on request
Club Europe
Band 1 Breakfast: paper bag containing a filled croissant, yogurt pot or muffin, and mineral water bottle
Band 1 Rest of the Day: paper bag containing a sandwich, dessert pot, and mineral water bottle
Bands 2 to 4 Breakfast: box containing a filled croissant, yogurt pot, and mineral water bottle
Bands 2 to 4 Rest of the Day: box containing a sandwich, salad pot, dessert pot, and mineral water bottle
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
World Traveller and World Traveller Plus:
Primary lunch/dinner flight
Primary meal comprises of a tray with hot dish, side salad, bread bag, and mineral water bottle
Secondary meal (breakfast) is a filled croissant, yoghurt pot, and mineral water bottle
Primary breakfast flight
Primary meal comprises of a tray with hot dish, yoghurt, muffin, and mineral water bottle
Secondary meal is a chilled sandwich, bar of chocolate, and mineral water bottle
Tea, coffee, drinks from the bar available on request
Club World:
Primary lunch/dinner flight
Primary meal includes a tablecloth-covered tray with hot dish, salad dish, small side salad, bread bag, cheese, crackers, dessert pot, and mineral water bottle
Secondary meal (breakfast) is a tablecloth-covered tray with a filled croissant, muesli pot, yoghurt pot, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Secondary meal (afternoon tea) is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Primary breakfast flight
Primary meal includes a tablecloth-covered tray with hot dish, yoghurt/fruit dish, croissant, bread bag, jam, dessert pot, and mineral water bottle
Secondary meal is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
First:
Primary lunch/dinner flight
Box containing a salad, starter, pesto, bread bag, crackers, and mineral water bottle. A hot main dish in foil and trio of dessert/cheese pots in cardboard holder are served separately directly onto the tablecloth-covered table
Secondary meal (breakfast) is unconfirmed
Secondary meal (afternoon tea) is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Primary breakfast flight
Primary breakfast service is unconfirmed
Secondary meal is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
COVID Friendly Catering Revealed By British Airways
Nov 7, 2020, 1:03 pm
#2146
Join Date: Dec 2007
Posts: 3,598
The facts are simple: BA's own website (and HighLife) both assert that juice is available on request. I requested and that request was denied. For the record, BA has now contacted me to apologise that my request was mishandled by cabin crew.
If you assert that my personal conduct was inappropriate, I suggest that you report me to my professional association (which governs conduct at all times, not simply in the pursuit of my profession) in order to enable a proper investigation into any alleged failing by me to take place. If you have proper grounds to allege inappropriate personal conduct, please do report me (PM me and I'll provide my name and details of the professional association in order to enable you to make that report). Otherwise, I suggest that you desist from unfounded, unsubstantiated and factually incorrect speculation.
If you assert that my personal conduct was inappropriate, I suggest that you report me to my professional association (which governs conduct at all times, not simply in the pursuit of my profession) in order to enable a proper investigation into any alleged failing by me to take place. If you have proper grounds to allege inappropriate personal conduct, please do report me (PM me and I'll provide my name and details of the professional association in order to enable you to make that report). Otherwise, I suggest that you desist from unfounded, unsubstantiated and factually incorrect speculation.
And I've no interest in reporting your PERSONAL conduct to any professional association for your hearsay commentary (which I wasn't there in person to witness) on a frequent flyer website. What a rediculous thing to suggest and a complete waste of anyone's time and energy - least of all my own. We are all responsible for our own personal brand and how we conduct ourselves in public. Some manage it better than others. I'm sure you're very good at your professional career however - whatever that might be. Sometimes some self awareness and a quiet word with ones self works wonders. You should try it sometime
Last edited by 1Aturnleft; Nov 7, 2020 at 1:41 pm
Nov 7, 2020, 1:14 pm
#2147
Join Date: Feb 2017
Posts: 84
i'm sensing the diet coke isnt the real issue.
regardless, down is up, up is down right now. anyone who is traveling right now probably just wants to get home safely and efficiently, so if juice or soda rank this high in your life priorities, i'm envious.
further, crew do the best they can with the information given and while i could complain that on my last CE flight they were out of the vegetarian meal (despite my profile always listing veggie) and i knew that was the risk, but i certainly chose to not let that cloud any of the rest of my day.
regardless, down is up, up is down right now. anyone who is traveling right now probably just wants to get home safely and efficiently, so if juice or soda rank this high in your life priorities, i'm envious.
further, crew do the best they can with the information given and while i could complain that on my last CE flight they were out of the vegetarian meal (despite my profile always listing veggie) and i knew that was the risk, but i certainly chose to not let that cloud any of the rest of my day.
Nov 7, 2020, 1:14 pm
#2148
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
The facts are simple: BA's own website (and HighLife) both assert that juice is available on request. I requested and that request was denied. For the record, BA has now contacted me to apologise that my request was mishandled by cabin crew.
If you assert that my personal conduct was inappropriate, I suggest that you report me to my professional association (which governs conduct at all times, not simply in the pursuit of my profession) in order to enable a proper investigation into any alleged failing by me to take place. If you have proper grounds to allege inappropriate personal conduct, please do report me (PM me and I'll provide my name and details of the professional association in order to enable you to make that report). Otherwise, I suggest that you desist from unfounded, unsubstantiated and factually incorrect speculation.
If you assert that my personal conduct was inappropriate, I suggest that you report me to my professional association (which governs conduct at all times, not simply in the pursuit of my profession) in order to enable a proper investigation into any alleged failing by me to take place. If you have proper grounds to allege inappropriate personal conduct, please do report me (PM me and I'll provide my name and details of the professional association in order to enable you to make that report). Otherwise, I suggest that you desist from unfounded, unsubstantiated and factually incorrect speculation.
Nov 7, 2020, 1:39 pm
#2149
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
Where is CWS in de-escalation mode when you need him?
Nov 7, 2020, 5:18 pm
#2150
Join Date: Jun 2015
Location: London
Programs: BA Gold
Posts: 369
The GMC concerns itself with any conduct with may be prejudicial to the reputation of the profession and/or the protection of the public, not merely criminal offences. And no, I have not "categorised" Diet Coke as "juice" as 1ATurnLeft asserts. Had 1ATurnLeft bothered to read my initial posting, she/he would have discovered that I first requested Diet Coke and when that was refused, I then requested juice, which was also refused. As to whether Diet Coke is the "real issue" as VSLover asserts, the issue is the inconsistency between the representations made on BA's website and in Highlife (i.e. juice available on request) and the (false) made by cabin crew that (unspecified) "government regulations" prohibit the serving of juice (and Diet Coke) in ET. It's a straightforward issue of the integrity of cabin crew: if, for example, juice hadn't been loaded, why not simply tell passengers that. Or if they wish to withhold juice because they believe (correct or otherwise) that they are entitled to do so, then tell passengers that. But don't purport to rely on "government regulations" when such statutory instruments do not exist. As to the suggestion that juice may have been withheld deliberately, where that to be correct it would be abhorrent conduct on the part of cabin crew. If cabin crew, Jed, Pilou, 1ATurnLeft or anyone else requires urgent assistance in my region while I'm on duty, I and my colleagues must provide that and do so best of our ability with the norms of professional practice, irrespective of any allegation they may make about me (or any of my team). It would be nice if they extended the same courtesy to me. It would also have been nice to have had half a plastic glass of any non-alcoholic drink (Diet Coke, juice, whatever) after 14+ hours on my feet in full kit.
Nov 7, 2020, 5:19 pm
#2151
Join Date: Oct 2018
Location: London
Programs: BA Silver
Posts: 218
I would quite like to stop this discussion of Diet Coke and get back to the fact that Ziz just mentioned that Club World main was served on china?! If true, sounds like a big step to me.
I had very low expectations but I thought the club world catering wasn’t too bad. Yes, the main wasn’t as good as usual bu5 i5 was definitely better than economy and on china. There was no box. The cheese and starters were there although pretty basic. Same with the dessert pot. I actually think BA have found the right level for premium economy going forward. The crew were absolutely fantastic and made up a bed for my lap infant without being asked, brought him a fruit plate, yogurt etc despite not being entitled to one since he didn’t have his own seat. Crew constantly offered to help me with him and I’ll be submitting a thamnk you through the website. All in all definitely not the same level as previously but not dire either.
Nov 7, 2020, 5:22 pm
#2152
Join Date: Aug 2014
Location: London
Programs: BAEC GGL/CCR, HH Diamond
Posts: 1,916
Me too p.e.r... sounds dreamy!
Nov 7, 2020, 5:32 pm
#2153
Join Date: Feb 2020
Posts: 15
The GMC concerns itself with any conduct with may be prejudicial to the reputation of the profession and/or the protection of the public, not merely criminal offences. And no, I have not "categorised" Diet Coke as "juice" as 1ATurnLeft asserts. Had 1ATurnLeft bothered to read my initial posting, she/he would have discovered that I first requested Diet Coke and when that was refused, I then requested juice, which was also refused. As to whether Diet Coke is the "real issue" as VSLover asserts, the issue is the inconsistency between the representations made on BA's website and in Highlife (i.e. juice available on request) and the (false) made by cabin crew that (unspecified) "government regulations" prohibit the serving of juice (and Diet Coke) in ET. It's a straightforward issue of the integrity of cabin crew: if, for example, juice hadn't been loaded, why not simply tell passengers that. Or if they wish to withhold juice because they believe (correct or otherwise) that they are entitled to do so, then tell passengers that. But don't purport to rely on "government regulations" when such statutory instruments do not exist. As to the suggestion that juice may have been withheld deliberately, where that to be correct it would be abhorrent conduct on the part of cabin crew. If cabin crew, Jed, Pilou, 1ATurnLeft or anyone else requires urgent assistance in my region while I'm on duty, I and my colleagues must provide that and do so best of our ability with the norms of professional practice, irrespective of any allegation they may make about me (or any of my team). It would be nice if they extended the same courtesy to me. It would also have been nice to have had half a plastic glass of any non-alcoholic drink (Diet Coke, juice, whatever) after 14+ hours on my feet in full kit.
Nov 7, 2020, 5:36 pm
#2154
Join Date: Aug 2014
Location: London
Programs: BAEC GGL/CCR, HH Diamond
Posts: 1,916
I usually massively dislike BA for its miserly and disingenuous take on the catering (including the awful CE sarnies) but this is something else
Nov 7, 2020, 5:48 pm
#2155
Join Date: Dec 2007
Posts: 3,598
The GMC concerns itself with any conduct with may be prejudicial to the reputation of the profession and/or the protection of the public, not merely criminal offences. And no, I have not "categorised" Diet Coke as "juice" as 1ATurnLeft asserts. Had 1ATurnLeft bothered to read my initial posting, she/he would have discovered that I first requested Diet Coke and when that was refused, I then requested juice, which was also refused. As to whether Diet Coke is the "real issue" as VSLover asserts, the issue is the inconsistency between the representations made on BA's website and in Highlife (i.e. juice available on request) and the (false) made by cabin crew that (unspecified) "government regulations" prohibit the serving of juice (and Diet Coke) in ET. It's a straightforward issue of the integrity of cabin crew: if, for example, juice hadn't been loaded, why not simply tell passengers that. Or if they wish to withhold juice because they believe (correct or otherwise) that they are entitled to do so, then tell passengers that. But don't purport to rely on "government regulations" when such statutory instruments do not exist. As to the suggestion that juice may have been withheld deliberately, where that to be correct it would be abhorrent conduct on the part of cabin crew. If cabin crew, Jed, Pilou, 1ATurnLeft or anyone else requires urgent assistance in my region while I'm on duty, I and my colleagues must provide that and do so best of our ability with the norms of professional practice, irrespective of any allegation they may make about me (or any of my team). It would be nice if they extended the same courtesy to me. It would also have been nice to have had half a plastic glass of any non-alcoholic drink (Diet Coke, juice, whatever) after 14+ hours on my feet in full kit.
Last edited by 1Aturnleft; Nov 7, 2020 at 6:29 pm
Nov 7, 2020, 6:00 pm
#2156
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I am having difficulty understanding why a non-rev ( airline employee ) passenger is complaining here for only a can of diet coke because the crew didn't follow the guidelines.
It might be an integrity issue of the cabin crew but I still don't understand the point what does southsquare expect?
It might be an integrity issue of the cabin crew but I still don't understand the point what does southsquare expect?
Last edited by ISTFlyer; Nov 7, 2020 at 6:16 pm
Nov 7, 2020, 6:08 pm
#2157
Join Date: Dec 2007
Posts: 3,598
I am having difficulty understanding why a non-rev ( airline employee ) passenger is complaining here for only a can of diet coke because the crew didn't follow the guidelines.
It might be an integrity issue of the cabin crew but I still don't understand the point what does southsquare expect?
It might be an integrity issue of the cabin crew but I still don't understand the point what does southsquare expect?
They wanted a drink available to the Club Europe cabin and were denied their request. They are now playing the "I'm a doctor" card although unless they were dressed in full PPE on board waving their credentials about, I'm not sure how anyone would actually know. Who knows, maybe they were??? 🤷🏻♂️
All I know for certain is that this really needs to go over to DYKWIA 2020 as it's getting rather tiresome now.
Nov 7, 2020, 6:11 pm
#2158
Join Date: Feb 2020
Posts: 15
They weren't non rev airline employee as far as I'm aware.
They were a paid up ticket holder in Traveller.
They wanted a drink available to Club Europe and were denied their request. They are now playing the "I'm a doctor" card although unless they were dressed in full PPE on board waving their credentials about, I'm not sure how anyone would actually know. Who knows, maybe they were??? 🤷🏻♂️
This really needs to go over to DYKWIA 2020 as it's getting rather tiresome now.
They were a paid up ticket holder in Traveller.
They wanted a drink available to Club Europe and were denied their request. They are now playing the "I'm a doctor" card although unless they were dressed in full PPE on board waving their credentials about, I'm not sure how anyone would actually know. Who knows, maybe they were??? 🤷🏻♂️
This really needs to go over to DYKWIA 2020 as it's getting rather tiresome now.
Nov 7, 2020, 6:15 pm
#2159
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
The GMC concerns itself with any conduct with may be prejudicial to the reputation of the profession and/or the protection of the public, not merely criminal offences. And no, I have not "categorised" Diet Coke as "juice" as 1ATurnLeft asserts. Had 1ATurnLeft bothered to read my initial posting, she/he would have discovered that I first requested Diet Coke and when that was refused, I then requested juice, which was also refused. As to whether Diet Coke is the "real issue" as VSLover asserts, the issue is the inconsistency between the representations made on BA's website and in Highlife (i.e. juice available on request) and the (false) made by cabin crew that (unspecified) "government regulations" prohibit the serving of juice (and Diet Coke) in ET. It's a straightforward issue of the integrity of cabin crew: if, for example, juice hadn't been loaded, why not simply tell passengers that. Or if they wish to withhold juice because they believe (correct or otherwise) that they are entitled to do so, then tell passengers that. But don't purport to rely on "government regulations" when such statutory instruments do not exist. As to the suggestion that juice may have been withheld deliberately, where that to be correct it would be abhorrent conduct on the part of cabin crew. If cabin crew, Jed, Pilou, 1ATurnLeft or anyone else requires urgent assistance in my region while I'm on duty, I and my colleagues must provide that and do so best of our ability with the norms of professional practice, irrespective of any allegation they may make about me (or any of my team). It would be nice if they extended the same courtesy to me. It would also have been nice to have had half a plastic glass of any non-alcoholic drink (Diet Coke, juice, whatever) after 14+ hours on my feet in full kit.
If the OP is not a non-rev employee, I am adjusting my previous post.
Nov 7, 2020, 6:16 pm
#2160
Join Date: Dec 2007
Posts: 3,598
I wonder if catch me if you can is their favourite movie? Frank Abignale was all of those things too!
Last edited by 1Aturnleft; Nov 7, 2020 at 6:27 pm