How long for refunds to be processed

Reply Subscribe

Thread Tools

Search this Thread

Jun 9, 2020, 8:09 am

#946

worldtrav

Join Date: May 2001

Posts: 4,771

Quote:

Originally Posted by sxc234

need some help, i got both mine and my wife's award ticket avios and taxes refunded however we added a lap infant to our ticket earlier in the year and got those avios refunded but not the taxes. when asked BA about the refund they mentioned they see the infant's name added but never a ticket number hence they can't process a refund even though my credit card was charged. I went back to check all my old itineraries and they are right, my lap infant never got a ticket number despite their name added. what can i do to get my lap infant taxes back? thanks.

Definitely call your credit card company and decline the charge, the credit is almost instantaneous.

Jun 9, 2020, 8:23 am

#947

sxc234

Join Date: Jan 2013

Location: YYZ

Posts: 380

Quote:

Originally Posted by corporate-wage-slave

Just when you think it is impossible for a new sort of problem to emerge, one duly does! Yes I can see the agents' problem. Your ticket was presumably queued for ticketing and then never made it before the world overturned. WIthout a ticket number the agents are stuck.

Your two options are
- go the Chargeback / Section 75 (if UK based) route. This may be easier, BA wouldn't be able to stop this very easily.
- alternatively send a Private Message to BA Refund Helper to see if they can unravel this.

i am not UK based unfortunately and it was actually BA Refund Helper who actually helped me uncover this issue. but thanks for the suggestions.

Quote:

Originally Posted by worldtrav

Definitely call your credit card company and decline the charge, the credit is almost instantaneous.

i think this maybe the only route to go as i am based in North America. thank you

Jun 10, 2020, 3:06 am

#948

cme17

Join Date: Aug 2009

Location: London

Programs: BA Gold, SPG Gold, Club Carlson Gold, Hilton Gold, Priority Club Platinum, Best Western Diamond

Posts: 444

Big thank you to BA Refund Helper - issued resolved in 24 hours.

Jun 12, 2020, 2:15 am

#949

flusters

Join Date: Feb 2005

Location: UK

Posts: 44

Many thanks again to BA Refund Helper for sorting out refund of second ticket (part cash/part e-voucher) which had been stuck in system since mid-April. All resolved within 48 hours. Great service.

Jun 12, 2020, 2:25 am

#950

essexadventurer

Join Date: Jul 2009

Location: UK

Programs: BAEC Gold, IHG Gold, Virgin FC Red

Posts: 626

Quote:

Originally Posted by flusters

Many thanks again to BA Refund Helper for sorting out refund of second ticket (part cash/part e-voucher) which had been stuck in system since mid-April. All resolved within 48 hours. Great service.

Can I ask what type of voucher this was? I used a customer relations voucher on a cancelled booking and have had nothing to suggest that has been returned (the cash has been)

Jun 12, 2020, 2:37 am

#951

flashware

Join Date: Jan 2007

Posts: 4,709

Refund requested 10/6 for a simple cash booking and back on my AMEX 11/6, much better!

Jun 12, 2020, 2:45 am

#952

Hoch

Join Date: Apr 2010

Location: East Anglia, England

Programs: BA Gold

Posts: 2,056

Update

Quote:

Originally Posted by Hoch

I called the GL at around 14:30BST, had four bookings cancelled and refunded. No waiting, took no longer than 15 minutes and it was extremely efficient

It it pained me to cancel as Master Hoch still won't talk to me about it

Of the four bookings cancelled on 07/06/2020, three were refunded to my card on 08/06/2020. The fourth is one is MIA (no, not Miami smarties

). I will give this one another week or so before I investigate.

H

Jun 12, 2020, 3:07 am

#953

flashware

Join Date: Jan 2007

Posts: 4,709

Quote:

Originally Posted by Hoch

Of the four bookings cancelled on 07/06/2020, three were refunded to my card on 08/06/2020. The fourth is one is MIA (no, not Miami smarties

). I will give this one another week or so before I investigate.

H

Was it a non standard booking e.g. reduced cash by using Avios or has the ticket ever been reissued due to schedule change etc.? If so, that may be why as it goes through a more manual process.

Jun 12, 2020, 3:41 am

#954

flusters

Join Date: Feb 2005

Location: UK

Posts: 44

Quote:

Originally Posted by essexadventurer

Can I ask what type of voucher this was? I used a customer relations voucher on a cancelled booking and have had nothing to suggest that has been returned (the cash has been)

Mine was a Price Match e-voucher.

You should ask specifically for the voucher to be replaced.

essexadventurer likes this.

Jun 12, 2020, 3:51 am

#955

Hoch

Join Date: Apr 2010

Location: East Anglia, England

Programs: BA Gold

Posts: 2,056

Quote:

Originally Posted by flashware

Was it a non standard booking e.g. reduced cash by using Avios or has the ticket ever been reissued due to schedule change etc.? If so, that may be why as it goes through a more manual process.

Good question. It was a pure cash ticket. As it happens, the booking that was part cash and Avios was refunded on the 8th (the Avios were re-deposited on the 7th, that is, same day as cancellation).

H

Jun 12, 2020, 3:58 am

#956

essexadventurer

Join Date: Jul 2009

Location: UK

Programs: BAEC Gold, IHG Gold, Virgin FC Red

Posts: 626

Quote:

Originally Posted by flusters

Mine was a Price Match e-voucher.

You should ask specifically for the voucher to be replaced.

Thanks for this - exactly the same type of voucher as mine. I will give them a call in a bit.

Jun 13, 2020, 10:12 pm

#957

argonath

Join Date: Jul 2015

Location: Scotland

Posts: 377

Thanks to BA Refund Helper, money back on Amex Card today

Jun 15, 2020, 4:47 am

#958

Bmi-fan

Join Date: Dec 2009

Location: Halfway between BHD & BFS

Programs: DC, BAEC

Posts: 38

Is BARefundHelper no more??

No longer appearing in the Private Message address book

Jun 15, 2020, 4:50 am

#959

flashware

Join Date: Jan 2007

Posts: 4,709

Quote:

Originally Posted by Bmi-fan

Is BARefundHelper no more??

No longer appearing in the Private Message address book

Still seems to be alive, was active <20 minutes ago.

https://www.flyertalk.com/forum/memb...nd-helper.html

Jun 15, 2020, 4:50 am

#960

KARFA

Ambassador, British Airways; FlyerTalk Posting Legend

Join Date: Apr 2012

Location: Leeds, UK

Programs: BA GGL/CCR, GfL, HH Diamond

Posts: 42,964

Quote:

Originally Posted by Bmi-fan

Is BARefundHelper no more??

No longer appearing in the Private Message address book

Still here https://www.flyertalk.com/forum/memb...nd-helper.html