How long for refunds to be processed
Mar 17, 2020, 3:49 am
#16
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,262
Cancelled a complex BA holiday on Sunday - refund due back across five cards - groaned inside when the agent said "oh it'll need to be manual"
Today we've all received funds. Great data point
Today we've all received funds. Great data point
Mar 18, 2020, 2:52 am
#17
Join Date: Oct 2009
Location: London
Posts: 878
I cancelled an Avios booking (with the Lloyds upgrade voucher) 3 weeks ago and it still hasn't even be processed. This lottery is ridiculous - especially with Avios where you cannot see anything online and you need to wait an hour to speak to them when you call.
Mar 18, 2020, 6:13 am
#18
Join Date: Nov 2009
Location: Essex, England
Programs: BAEC Silver, VA Silver, HHonors
Posts: 23
Hi, I am trying to cancel an amex 241 booking but when i get to the cancellation screen its offering/presenting me with a 'future travel voucher' option only - usually when i have cancelled 241's i get my taxes back (less an admin fee) and the 241 voucher back. I am not sure if this is a website glitch, maybe i have missed something or maybe i need to go through this 'future travel voucher' screen (its asking for my phone number and booking ref as input fields) before i get to the usual cancellation option of getting my tax cash back - any ideas? (i don't want to call BA and bother them with this at the moment - travel is a little while away yet)
Mar 18, 2020, 10:08 am
#19
Join Date: Nov 2007
Location: London UK
Programs: BAEC Silver, IHG Diamond Ambassador
Posts: 2,043
Hi, I am trying to cancel an amex 241 booking but when i get to the cancellation screen its offering/presenting me with a 'future travel voucher' option only - usually when i have cancelled 241's i get my taxes back (less an admin fee) and the 241 voucher back. I am not sure if this is a website glitch, maybe i have missed something or maybe i need to go through this 'future travel voucher' screen (its asking for my phone number and booking ref as input fields) before i get to the usual cancellation option of getting my tax cash back - any ideas? (i don't want to call BA and bother them with this at the moment - travel is a little while away yet)
Mar 18, 2020, 11:07 am
#20
Join Date: Sep 2012
Location: SEA, YVR
Programs: Alaska MVPG, Flying Blue Gold, BA Silver, Hilton Diamond, Hyatt Globalist
Posts: 568
I cancelled a flight this morning and was told 7-10 business days, and that the refund would be back on my card by April 1st. I'll see when it actually turns up!
Mar 18, 2020, 1:43 pm
#21
Join Date: Jun 2015
Location: Cairo/Toronto/vacation time
Posts: 45
Question and Im hoping this thread is okay for me to ask it in (I’m so exhausted and sad I can’t search right now)
BA just emailed me cancelling my flight from CAI-LHR and the LHR-CAI return but those were only part of my flight my full itinerary was/is CAI-LHR-YYZ and the reverse.
The LHR-YYZ flights are currently not cancelled but useless to me now.
The email said I can cancel the whole flight for a refund, but I can’t do it online because I used Avios and Cash...
flights were April 10-21 so I have Time- do I call BA or wait and see if they cancel the rest and automatically issue a refund?
BA just emailed me cancelling my flight from CAI-LHR and the LHR-CAI return but those were only part of my flight my full itinerary was/is CAI-LHR-YYZ and the reverse.
The LHR-YYZ flights are currently not cancelled but useless to me now.
The email said I can cancel the whole flight for a refund, but I can’t do it online because I used Avios and Cash...
flights were April 10-21 so I have Time- do I call BA or wait and see if they cancel the rest and automatically issue a refund?
Mar 18, 2020, 2:24 pm
#22
Join Date: Sep 2007
Programs: BA GGL + GfL
Posts: 293
Earlier canx
Just had my LHR-JFK for 1st April canx - BA183 1950hrs. F booking with semi-flex. No email (yet) but noticed in MMB. Had to call for refund - was sent to the voucher screen online - and felt bad requesting the refund. Been Gold for 13 years consecutively and member of EC since 1996. Call centre rep lovely, informed and efficient- I should see the refund in 14 days, but ‘take my word for it’ as that team is not issuing acknowledgment emails. Needed that trip to requalify for Year 14 as Gold - so don’t know what happens regarding that. Take care all.
Mar 18, 2020, 5:17 pm
#24
Join Date: Nov 2017
Posts: 3,061
The only ‘automatic’ refunds are for BA Holidays products where they have chosen to be pro-active. For flight bookings you will need to call. You can do this at any time, the fact some of your flights are not yet cancelled doesn’t matter. Equally if you value your time over money right now, you can wait and call when the queues calm down.
Mar 18, 2020, 5:48 pm
#25
Join Date: Aug 2000
Location: Some where in the Mountains
Posts: 5,359
The only ‘automatic’ refunds are for BA Holidays products where they have chosen to be pro-active. For flight bookings you will need to call. You can do this at any time, the fact some of your flights are not yet cancelled doesn’t matter. Equally if you value your time over money right now, you can wait and call when the queues calm down.
Mar 19, 2020, 12:32 am
#26
Join Date: Jan 2010
Location: UK
Programs: BAEC Silver
Posts: 756
If you are 3 weeks in, then I’d expect refund shortly.
In my case, I intend to let the process run its course. They have enough problems to deal with in the short term.
Mar 19, 2020, 2:28 am
#27
Join Date: Apr 2008
Location: London
Programs: BA Silver. London Cycling Campaign. TfL Oyster
Posts: 716
21C problem: I requested voucher for 18 March flights on the morning of 17th. I knew I wouldn’t be flying and figured I had held on enough to see if flights would be cancelled - and they hadn’t yet. Sod’s law an hour later BA cancelled flights and I then requested a cash refund. Any experience of two requests being in progress? Obviously I’d like the cash refund request to ‘win’ in the race here.
Mar 19, 2020, 2:37 am
#28
Join Date: Jun 2015
Location: Cairo/Toronto/vacation time
Posts: 45
The only ‘automatic’ refunds are for BA Holidays products where they have chosen to be pro-active. For flight bookings you will need to call. You can do this at any time, the fact some of your flights are not yet cancelled doesn’t matter. Equally if you value your time over money right now, you can wait and call when the queues calm down.