Mar 19, 2020, 2:45 pm
Last edit by: Prospero
Latest official update, posted by BA refund helper on 16 August (post no 579)
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Rebooking with e-voucher
Jun 16, 2022, 5:43 am
#1036
Join Date: Jun 2012
Posts: 758
Hello
I have an evoucher and I'm trying to figure out the best option:
1) If I use it online to buy a BA flight (BA flight number) cheaper than the voucher, they will give me a new evoucher with the residual value. Will the new evoucher have the same rule that the travel must be completed by 30 September 2023?
2) If I call to book a BA holiday (flight+hotel), do I have to choose only BA flights (BA flight number)?
3) I read some posts where if you book a BA holiday that has a value lower than the evoucher, they will refund the residual evoucher value in cash instead of issuing a new evoucher with the residual value. Is it true?
4) If point 3 is correct, will BA holiday refund the residual evoucher amount on the card used to book the BA holiday?
I have an evoucher and I'm trying to figure out the best option:
1) If I use it online to buy a BA flight (BA flight number) cheaper than the voucher, they will give me a new evoucher with the residual value. Will the new evoucher have the same rule that the travel must be completed by 30 September 2023?
2) If I call to book a BA holiday (flight+hotel), do I have to choose only BA flights (BA flight number)?
3) I read some posts where if you book a BA holiday that has a value lower than the evoucher, they will refund the residual evoucher value in cash instead of issuing a new evoucher with the residual value. Is it true?
4) If point 3 is correct, will BA holiday refund the residual evoucher amount on the card used to book the BA holiday?
Jun 16, 2022, 6:12 am
#1037
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,853
1) Yes if you rebook on BA commercial then any residual is reissued to you as a new eVoucher, same expiry date.
2) If you use it on BAH, it is for any BAH packaged service. You best book an option with a deposit option, since you can do that online, and then email BAH to get them to knock the eVoucher off the final payment amount.
3) Yes I think also saw something along those lines that any residual would get refunded on BAH, I haven't seen a recent report though. But it would go back to the original card, normally.
2) If you use it on BAH, it is for any BAH packaged service. You best book an option with a deposit option, since you can do that online, and then email BAH to get them to knock the eVoucher off the final payment amount.
3) Yes I think also saw something along those lines that any residual would get refunded on BAH, I haven't seen a recent report though. But it would go back to the original card, normally.
Jun 21, 2022, 9:18 am
#1038
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
Boys, I have a quick question, I want to hold a couple of flights to ALC as I am waiting for a confirmation about an appointment and ALC fares are getting pricy as I class is as rare as hen's teeth in October. Will I be able to use an evoucher as a form of payment when I confirm and pay? corporate-wage-slave and all you experts - I have tried looking but cannot see this covered?
Last edited by PUCCI GALORE; Jun 21, 2022 at 11:15 am
Jun 21, 2022, 9:20 am
#1039
Join Date: Apr 2022
Location: Splitting time between UK and Japan
Programs: BA Gold / oneworld Emerald
Posts: 33
Hi all, I've been waiting to receive my voucher email since 14 April 2022. Do I need to call BA to investigate, or is this a normal delay?
Should I expect to receive a refund following BA's latest FTV policy?
Timeline:
Should I expect to receive a refund following BA's latest FTV policy?
Timeline:
- March 2022 - Booked through ba.com on JL flights (cash)
- April 2022 - I agreed to involuntary flight changes with BA call centre (connection went below MCT due to Ukraine-related schedule change)
- I later requested a voucher online (Covid positive two days before departure)
- Shortly after, "We're replacing your booking with the voucher. Your voucher will be in your email inbox within 48 hours." text appeared in MMB along with some text that I will need to call in order to use the voucher.
Jun 21, 2022, 3:13 pm
#1040
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,853
Boys, I have a quick question, I want to hold a couple of flights to ALC as I am waiting for a confirmation about an appointment and ALC fares are getting pricy as I class is as rare as hen's teeth in October. Will I be able to use an evoucher as a form of payment when I confirm and pay? corporate-wage-slave and all you experts - I have tried looking but cannot see this covered?
Jun 21, 2022, 4:02 pm
#1041
Join Date: Feb 2018
Location: Sussex, UK
Programs: BA Silver
Posts: 489
Is there a delay on evouchers being processed? I applied for a voucher over a week ago, booking has been cancelled but no evoucher received as yet.
in the past they've been sent through in minutes..
in the past they've been sent through in minutes..
Jun 21, 2022, 4:58 pm
#1042
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
Yes, you should be able to the evoucher for a commercial booking, so long as it hasn't expired - which it should not have done. If instead you make it a redemption booking then you can pay the lowest cash component and get a near flexible booking anyway. If pressure on travel drops off, and is specifcally easyJet adds capacity again, then you could swap to commercial if the fares tumble sufficiently to switch away from a redemption.
Jun 24, 2022, 5:45 am
#1043
Join Date: Apr 2020
Posts: 82
1) Yes if you rebook on BA commercial then any residual is reissued to you as a new eVoucher, same expiry date.
2) If you use it on BAH, it is for any BAH packaged service. You best book an option with a deposit option, since you can do that online, and then email BAH to get them to knock the eVoucher off the final payment amount.
3) Yes I think also saw something along those lines that any residual would get refunded on BAH, I haven't seen a recent report though. But it would go back to the original card, normally.
2) If you use it on BAH, it is for any BAH packaged service. You best book an option with a deposit option, since you can do that online, and then email BAH to get them to knock the eVoucher off the final payment amount.
3) Yes I think also saw something along those lines that any residual would get refunded on BAH, I haven't seen a recent report though. But it would go back to the original card, normally.
Jun 24, 2022, 6:54 am
#1044
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,853
More information upthread but it is
[email protected]
[email protected]
Jun 24, 2022, 7:43 am
#1045
Join Date: Apr 2020
Posts: 82
More information upthread but it is
[email protected]
[email protected]
Jun 24, 2022, 10:46 am
#1046
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
A quick update. I was not able to pay for my held booking with an e-voucher on the website. I do not know if I could have done it over the phone - I did not try. I checked the fares and there were still fares in the same class so I made a fresh booking and paid with the evoucher. I am 5 Euros out of pocket - so be it. It was worth 5 times that not to have fight those phones.
Jun 25, 2022, 6:47 am
#1047
Join Date: May 2019
Posts: 34
Hi everyone
I've been waiting for my refund of voucher from a March 2020 booking where the flight was eventually cancelled. I can't remember the exact details, but from what I remember, I accepted a voucher at the time because there was no visible option of refund and BA did not answer the phones.
When I finally got in touch with BA, they refused to issue a refund because I'd accepted the voucher. I tried to go via my credit card company to chargeback and get my money back, but this failed.
Anyway - fast-forward two years, and with no refund back to me, I finally attempted to use the voucher on a Holiday booking. I've just been told the following:
"It is showing as having a status '2'. Status 2 means that there has been a chargeback and therefore renders the voucher non-redeemable."
So...no refund, no voucher, no chargeback. I'm not sure that it's legal for BA to withdraw a voucher and give no refund because of a failed chargeback attempt? Do I have any *easy* recourse?
I know I shouldn't have initiated the chargeback in March 2020, but I was frustrated at the time that a refund wasn't made available in the first instance.
I've been waiting for my refund of voucher from a March 2020 booking where the flight was eventually cancelled. I can't remember the exact details, but from what I remember, I accepted a voucher at the time because there was no visible option of refund and BA did not answer the phones.
When I finally got in touch with BA, they refused to issue a refund because I'd accepted the voucher. I tried to go via my credit card company to chargeback and get my money back, but this failed.
Anyway - fast-forward two years, and with no refund back to me, I finally attempted to use the voucher on a Holiday booking. I've just been told the following:
"It is showing as having a status '2'. Status 2 means that there has been a chargeback and therefore renders the voucher non-redeemable."
So...no refund, no voucher, no chargeback. I'm not sure that it's legal for BA to withdraw a voucher and give no refund because of a failed chargeback attempt? Do I have any *easy* recourse?
I know I shouldn't have initiated the chargeback in March 2020, but I was frustrated at the time that a refund wasn't made available in the first instance.
Jun 25, 2022, 10:07 am
#1049
Join Date: May 2009
Location: UK
Posts: 3,951
When making a booking with multiple eVouchers online, is the max for use 4? Also to clarify, when redeeming is it the first or the last surname on the list of passengers from the original booking that is associated with the eVoucher for the purpose of redeeming?
Jun 25, 2022, 10:28 am
#1050
Join Date: Aug 2014
Posts: 2,660
It is the surname that you are asked for.