hedur

Right now I’m booked in about a week LAX-LHR. Something came available for a couple days earlier and I’d like to change to it as I fear a travel ban is in the works and every day may count. Should be a straightforward change in the online system, yes?

The “select another date” button gives me the correct available date, but when I “confirm date selection”, it brings me back to the previous page, and shows my selection as one day previous. Since there’s no availability on that date, when I go to book it says there’s no availability. No kidding.

I tried another random date and the same thing happens. Can this really be the online award booking change system for one of the largest airlines in the world?

Can’t get through to the call center now, understandably, and cancelling to rebook incurs a fee.

Anyone have advice? Assuming this availability doesn't disappear in the meantime. TIA!

corporate-wage-slave

Yes, absolutely so, it's sometimes not much easier for the staff in the Contact Centre either. There is a long project going on in BA to slowly improve the website and App, and sometimes I see something fixed which was a problem before and of course vice versa. That particular issue on redemptions may be short term, I was able to do a dummy move without apparent problem. But yes, call up (after trying again), the queues for calling have fallen a lot and an agent will be able to sort you out.

hedur

I was aware that the system had issues changing bookings with connections (especially if that booking involved different classes) but this is a LAX-LHR off-peak to off-peak change. Can't get more straightforward than that. I tried in both Safari & Chrome with the same result. I guess I'll try calling again. Thanks.