BA Twitter fails (#TeamAngela)
Jan 9, 2020, 3:41 pm
#61
Join Date: Dec 2014
Programs: BAEC Silver, Flying Blue Petroleum
Posts: 270
In Hong Kong Apple Stores, staff have to routinely tell tourists from the Mainland to sign their Unionpay cards before signing their card receipts. Because in the Mainland most Unionpay-local transaction are PIN. Some even take half a minute to understand why they need to sign the back (what is it for).
Took two weeks for my wife to understand she's meant to sign her British Nationality (Overseas) Passport. BNOs are different from full British Citizen passports in that the signature block is printed over "SEE PAGE ABOVE", the Observations page having a statement that the holder is entitled to Hong Kong Right of Abode (since they're not entitled to UK ROA) and a signature block.
German passport control fines the airlines for passport not signed 'Must sign passport' alert in MMB ?
Took two weeks for my wife to understand she's meant to sign her British Nationality (Overseas) Passport. BNOs are different from full British Citizen passports in that the signature block is printed over "SEE PAGE ABOVE", the Observations page having a statement that the holder is entitled to Hong Kong Right of Abode (since they're not entitled to UK ROA) and a signature block.
German passport control fines the airlines for passport not signed 'Must sign passport' alert in MMB ?
Jan 9, 2020, 6:23 pm
#62
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,315
who needs life lessons from an airline social media employee.
Jan 9, 2020, 6:24 pm
#63
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,315
who needs life lessons from an airline social media employee. And if you really believe the original person needed a lesson, this is not an effective way to do it. Angles is just being self important here. Just be civil and say, sorry but those are the rules we are required to follow.
shaming a customer is always wrong.
Jan 10, 2020, 8:58 am
#66
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
Jan 10, 2020, 9:14 am
#67
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,197
She is technically right in what she said but wrong to say it.
who needs life lessons from an airline social media employee. And if you really believe the original person needed a lesson, this is not an effective way to do it. Angles is just being self important here. Just be civil and say, sorry but those are the rules we are required to follow.
shaming a customer is always wrong.
who needs life lessons from an airline social media employee. And if you really believe the original person needed a lesson, this is not an effective way to do it. Angles is just being self important here. Just be civil and say, sorry but those are the rules we are required to follow.
shaming a customer is always wrong.
.
If you don't want 'life lessons' from strangers on social media then don't post on social media.
If you only want supportive coments from your friends then don't tag companies in your posts so all and sundry who follow that company can see them and respond to your post.
Jan 10, 2020, 11:42 am
#68
Join Date: Apr 2005
Programs: BA GOLD
Posts: 604
Our old DYKWIA friend Ian of the "lack of boiled eggs in the lounge" fame raises his head above the Twitter parapet again I see
DYKWIA | 2018 edition page 71 answer #1063
This is the sort of rubbish #TeamAngela and the Twitter team have to deal with as well as genuine requests and comments.
Jan 11, 2020, 4:20 am
#69
Join Date: Apr 2010
Location: East Anglia, England
Programs: BA Gold
Posts: 2,056
I often read the BA Twitter tweets before I go to bed at night. My wife can usually tell when I do this because I start to chuckle to myself by what people tweet. Occasionally, I do have some sympathy for those tweeting to BA with their problems. But more often than not I wonder how I would do that job, well, I would not be employed too long because I would be too blunt 
H
H
Jan 11, 2020, 4:25 am
#70
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
I often read the BA Twitter tweets before I go to bed at night. My wife can usually tell when I do this because I start to chuckle to myself by what people tweet. Occasionally, I do have some sympathy for those tweeting to BA with their problems. But more often than not I wonder how I would do that job, well, I would not be employed too long because I would be too blunt
H
H
Jan 11, 2020, 4:51 am
#71
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,801
Jan 11, 2020, 5:20 am
#72
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,197
Some made me wonder if they were even capable of getting dressed in the morning let alone book flights and travel across the world!
I remember one that said she was going to 'order' her followers to never fly that airline again (over something like a cold cup of coffee) only for someone to point out that she had 6 and one was her mother!
Jan 11, 2020, 5:29 am
#73
Join Date: Dec 2015
Posts: 186
And in what manner too! "Mrs Gadgetgal! You are delaying the flight. Immediate boarding at Gate B34!" I love those Schiphol announcements. And support Team Angela.
Jan 11, 2020, 6:02 am
#74
Join Date: Nov 2010
Location: Bristol, UK
Programs: HH D, Rad VIP, Marriott G
Posts: 5,359
OT: There’s someone on FB that has an account called ‘customer support’ (obviously not truly customer support, it’s a humour page) and posts about humorous interactions they have with people on their own page as well as post exchanges they’ve had on other pages...some are very funny, however, strong language warning at times!
safe travels.
safe travels.
Jan 11, 2020, 6:49 am
#75
Join Date: Jun 2008
Location: GLA
Programs: BA Silver
Posts: 2,962
OT: There’s someone on FB that has an account called ‘customer support’ (obviously not truly customer support, it’s a humour page) and posts about humorous interactions they have with people on their own page as well as post exchanges they’ve had on other pages...some are very funny, however, strong language warning at times!
safe travels.
safe travels.