BA in the media | master thread
Mar 6, 2023, 6:41 am
#181
Join Date: Mar 2023
Posts: 4
We have seen the press reports, were there any other snippets that the judge mentioned that were not reported? The reason I ask is that there are plenty of people who ended up with vouchers and who cannot easily use them.
Welcome to Flyertalk and the BA forum, well done for persisting with the matter.
Welcome to Flyertalk and the BA forum, well done for persisting with the matter.
- under the law I used, it doesnt matter that I asked for the voucher before my flight was due to leave
- under the law I used, it doesnt matter whether my flight operated or was cancelled
- there was no refund option or info on the travel voucher page therefore my rights were not clear to me at the time
- BA created a windfall for themselves
Ive set up a FB group to try and help other people but I think claims are limited by:
- the law Ive used applies in England and Wales, not sure what provisions are in other countries
- my requesting of the refund and my flight dates were both within the time that it was illegal to travel abroad
BA have agreed to give some people refunds who have contacted them directly, quoted my case and law without going to court, though they havent changed the guidance on their website.
Mar 6, 2023, 6:48 am
#182
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,365
In the reporting it suggests that some of your argument was destination specific, i.e. your original booking was for Japan, and by the time of the initial validity of the vouchers you still couldn't go (I think December 2020 is mentioned, albeit voucher validity was subsequently extended a few times and is now September 2023).
Did this issue play much part in the judgement?
Did this issue play much part in the judgement?
Mar 6, 2023, 8:05 am
#183
Join Date: Mar 2023
Posts: 4
In the reporting it suggests that some of your argument was destination specific, i.e. your original booking was for Japan, and by the time of the initial validity of the vouchers you still couldn't go (I think December 2020 is mentioned, albeit voucher validity was subsequently extended a few times and is now September 2023).
Did this issue play much part in the judgement?
Did this issue play much part in the judgement?
It was, however, part of the reason that I really wanted to convert that voucher to a full refund. I hadnt bought 2100 or so of travel to any destination, I wanted to go to Japan. I just had to find a reason in law to justify my arsiness
Mar 8, 2023, 9:20 am
#184
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,396
Travel blogger flies LHR-DUB on a 777 in CE and bags an F seat...
'Totally surreal': Travel blogger films his trip in FIRST CLASS on a BA 777 from Heathrow to Dublin | Daily Mail Online
'Totally surreal': Travel blogger films his trip in FIRST CLASS on a BA 777 from Heathrow to Dublin | Daily Mail Online
Mar 14, 2023, 1:42 pm
#185
Join Date: Sep 2014
Posts: 282
https://www.telegraph.co.uk/travel/travel-truths/ba-needs-get-act-together-fast/ - paywalled, nothing here that most on this forum won't be familiar with. I agree with the last two sentences of this part.
Service is crucial to BA because it will never be able to compete with the facilities aboard the planes of its deep-pocketed competitors, such as Emirates, Qatar Airways or Etihad, all of which offer bars and showers. But, in theory at least, BA can beat them on service. Because the Gulf carriers are so international, they lack personality. Great staff with distinctive British wit and character can make the difference as anyone who has flown on Virgin Atlantic knows.
Mar 14, 2023, 2:33 pm
#186
Join Date: Nov 2020
Location: Didsbury
Posts: 25
https://www.telegraph.co.uk/travel/travel-truths/ba-needs-get-act-together-fast/ - paywalled, nothing here that most on this forum won't be familiar with. I agree with the last two sentences of this part.
The writer is one hundred percent correct.
In the rush to recruit cabin crew after Covid, the bar has clearly been lowered when it comes to quality. I see this every day.
Another issue is crew performance. There is and has been for a while now a climate of molly coddling under performing crew.
Instead of being challenged, the mantra is now “ are you ok? are you needing support? , “ how is your mental health?”
This whole new “soft” way of working is now coming back to bite BA in the rear end.
It would seem that IFCE are more interested in Gender Network Groups, Our Worldwide women groups and Red Nose Day instead of how our customers are being treated onboard. So sad.
Last edited by Ian429; Mar 14, 2023 at 2:35 pm Reason: Typo
Mar 21, 2023, 8:30 am
#187
Join Date: Dec 2015
Location: UK
Posts: 589
Three-Quarters of British Airways Employees Wouldn’t Recommend the Airline as a Good Place to Work
Three-Quarters of British Airways Employees Wouldn't Recommend the Airline as a Good Place to Work (paddleyourownkanoo.com)
“Almost three-quarters of you don’t agree that the changes we’re making are right for our colleagues,” Doyle complained in an internal memo.
“Our airline, business and culture are transforming and we must remain profitable so our shareholders continue to invest in our future and so that we’re able to compete with other airlines.”
Describing the last few years as “turbulent”, Doyle said the airline was now “determined” to make changes that employees say are important to them.
“Our airline, business and culture are transforming and we must remain profitable so our shareholders continue to invest in our future and so that we’re able to compete with other airlines.”
Describing the last few years as “turbulent”, Doyle said the airline was now “determined” to make changes that employees say are important to them.
Three-Quarters of British Airways Employees Wouldn't Recommend the Airline as a Good Place to Work (paddleyourownkanoo.com)
Apr 15, 2023, 3:30 pm
#190
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,324
https://www.thisismoney.co.uk/money/...y-podcast.html (35 mins in as stated above).
Apr 26, 2023, 12:08 am
#191
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,337
On the front page of The Times today is a report that our dear friends at HAL approached the Palace to ask whether it was OK to rename LHR T5 as the "King Charles Terminal", in the style of The Queen's Terminal for LHR T2. His Majesty was distinctly unflattered by this suggestion and politely indicated he did not think it was a good idea (encoded version: "reluctant to accept"). Two areas of concern, the King's long-standing advocacy of environmental concerns, plus the potential conflict of interest if he actually went through T5. Sensible chap.
Paywall link:
https://www.thetimes.co.uk/article/k...2023-99jdrflx9
Paywall link:
https://www.thetimes.co.uk/article/k...2023-99jdrflx9
Apr 26, 2023, 1:45 am
#192
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,228
I think it's wise and I agree he declined as per your points.
The popularity of the Royals has dwindled over the years and many think actual the whole concept of a Royal family is wrong/out of date etc and of course there are many debates for and against. Reading the news I think Charles plans to downsize things however I'm heading into OMNI territory here so I'll leave this post at that.
The popularity of the Royals has dwindled over the years and many think actual the whole concept of a Royal family is wrong/out of date etc and of course there are many debates for and against. Reading the news I think Charles plans to downsize things however I'm heading into OMNI territory here so I'll leave this post at that.
Apr 26, 2023, 2:17 am
#193
Join Date: Jun 2020
Posts: 127
I don't get all this naming stuff because after a regent, mayor, legend etc. If you fund the thing, you have the right to stick whatever name you wish on it - see colleges and research institutions for that one. It seems to be an imported thing - yes there are examples in the UK - John Lennon airport etc. but all relatively new (we don't have "William's Tower of London" or "Wolsey's Hampton Court") and thankfully, limited in number.. I don't see how renaming T5 would be a) right, b) have any value. Anyway, back to work I go.
Apr 26, 2023, 3:07 am
#194
Join Date: Aug 2006
Location: Switzerland
Posts: 1,653
Apr 29, 2023, 10:10 am
#195
Join Date: Dec 2015
Location: UK
Posts: 589
MailOnline goes behind the scenes at British Airways' first-class cabin-crew training centre | Daily Mail Online
To earn a place on the 12-person course, cabin crew must submit a 1,000-word essay about why they want to participate. Currently, the eight courses per month are only open to cabin crew who have previous experience in first class.
Though it's in its infancy, the course already seems to be showing signs of success. Right after completing the training, a recent attendee was handed a golden ticket - an award frequent flyers can bestow upon crewmembers for exceptional service. David says you see a 'complete difference' in cabin crew's service from the beginning of the course to the end.
Master of Wine Tim Jackson, who curates all BA's wine lists
Though it's in its infancy, the course already seems to be showing signs of success. Right after completing the training, a recent attendee was handed a golden ticket - an award frequent flyers can bestow upon crewmembers for exceptional service. David says you see a 'complete difference' in cabin crew's service from the beginning of the course to the end.
Master of Wine Tim Jackson, who curates all BA's wine lists