If i'm delayed more than 3 hours?
Dec 6, 2019, 4:49 pm
#16
Join Date: Jul 2016
Programs: BA Bronze SPG
Posts: 273
After sitting on the ground for 3 hours - they’ve now been offloaded and waiting for coaches to take to hotels. I’m encouraging them to apply for EU261
Dec 6, 2019, 5:00 pm
#17
Join Date: Dec 2007
Posts: 3,604
Perhaps theres an equivalent thread on the AF/AV forums that would be more appropriate?
Dec 6, 2019, 6:49 pm
#19
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,970
What I am seeing is an arrival delay of 3 hours and 10 minutes which MAY mean you are entitled to some compensation, depending ion the reason for the delay. I have no doubt rhat BA will claim this was due to ATC or weather or the steike in france, or a combination of theae.
https://www.flightstats.com/v2/fligh...tId=1023550157
https://www.flightstats.com/v2/fligh...tId=1023550157
Dec 6, 2019, 11:53 pm
#20
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
What I am seeing is an arrival delay of 3 hours and 10 minutes which MAY mean you are entitled to some compensation, depending ion the reason for the delay. I have no doubt rhat BA will claim this was due to ATC or weather or the steike in france, or a combination of theae.
https://www.flightstats.com/v2/fligh...tId=1023550157
https://www.flightstats.com/v2/fligh...tId=1023550157
I think the standard advice to the OP and to anybody else in a similar situation is to gather as much information now whilst it is readily available, e.g. departures and arrival information at LHR for the day in question, etc.
Dec 7, 2019, 3:13 am
#21
Original Poster
Join Date: Jan 2006
Location: GLA
Programs: BAEC Silver, Global Entry
Posts: 356
Thanks for the replies.
There was no mention of weather or the atc action being a factor. The captain did say when we boarded, the aircraft had been at Heathrow the whole time, a tug had been attached to tow it to gate, then there was an issue with the tug, and there were no spare tugs (sounds dubious), which caused an extensive delay.
There was no mention of weather or the atc action being a factor. The captain did say when we boarded, the aircraft had been at Heathrow the whole time, a tug had been attached to tow it to gate, then there was an issue with the tug, and there were no spare tugs (sounds dubious), which caused an extensive delay.
Dec 7, 2019, 3:22 am
#22
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,243
Thanks for the replies.
There was no mention of weather or the atc action being a factor. The captain did say when we boarded, the aircraft had been at Heathrow the whole time, a tug had been attached to tow it to gate, then there was an issue with the tug, and there were no spare tugs (sounds dubious), which caused an extensive delay.
There was no mention of weather or the atc action being a factor. The captain did say when we boarded, the aircraft had been at Heathrow the whole time, a tug had been attached to tow it to gate, then there was an issue with the tug, and there were no spare tugs (sounds dubious), which caused an extensive delay.
Dec 9, 2019, 7:12 am
#23
Original Poster
Join Date: Jan 2006
Location: GLA
Programs: BAEC Silver, Global Entry
Posts: 356
Just a quick update.
I filled out the online form on Saturday AM.
I've had an email from BA, confirming compensation will be paid in 7-10 days.
A surprisingly unpainful process.
I filled out the online form on Saturday AM.
I've had an email from BA, confirming compensation will be paid in 7-10 days.
A surprisingly unpainful process.
Dec 9, 2019, 7:20 am
#24
Join Date: Feb 2012
Location: Mainly East but sometimes South and occasionally West
Programs: BA Silver
Posts: 50
Thanks for the replies.
There was no mention of weather or the atc action being a factor. The captain did say when we boarded, the aircraft had been at Heathrow the whole time, a tug had been attached to tow it to gate, then there was an issue with the tug, and there were no spare tugs (sounds dubious), which caused an extensive delay.
There was no mention of weather or the atc action being a factor. The captain did say when we boarded, the aircraft had been at Heathrow the whole time, a tug had been attached to tow it to gate, then there was an issue with the tug, and there were no spare tugs (sounds dubious), which caused an extensive delay.
Dec 9, 2019, 7:38 am
#25
Original Poster
Join Date: Jan 2006
Location: GLA
Programs: BAEC Silver, Global Entry
Posts: 356
Dec 9, 2019, 8:24 am
#26
Join Date: Jul 2016
Programs: BA Bronze SPG
Posts: 273
I am aware of that. Have you seen how little traffic there is on the AF forum? The AF forum is nowhere near the calibre of BAEC and the fabulous Dashboard!
Dec 9, 2019, 8:41 am
#27
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,214
I wonder if the same aircraft operating the return flight back to LHR was delayed 3 hours as well?
Dec 9, 2019, 8:59 am
#28
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,970
Dec 9, 2019, 9:01 am
#29
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,208
Perhaps you could volunteer to start an AF dashboard?