Boarding pass not available in the App

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Dec 1, 2019, 9:13 am

omk298

Original Poster

Join Date: Aug 2015

Location: England

Programs: BAEC Gold, UA Mileage Plus, Hotels.com Gold, Marriott Bonvoy Platinum, Pizza Express Gold

Posts: 613

Boarding pass not available in the App

I was unable to download the boarding pass in the (android) app for my outbound flight (to VIE) on Friday, so had to get it printed at the desk. I thought it was probably some problem with the booking,so didn't bother too much. Today though I've had the same problem with the return, which was on a separate booking. I've been able to check in, but the app takes me to the Web version of check-in, which refers me to the app for mobile download.

I've cleared data and re-logged in to the app, and made sure everything looks OK in manage my booking, including the advance passenger data.

Any ideas? Do I need to just phone BA to sort it out?

Thanks

Dec 1, 2019, 9:28 am

alex67500

Join Date: Apr 2012

Location: LON

Programs: Mucci, BAEC, Eurostar

Posts: 3,336

There have been a couple of updates on the Android app, including a short-lived version which didn't work very well for me. The working one is from Friday I think. Did you update it recently?

Dec 1, 2019, 9:49 am