Finnair Platinum Lounge at Helsinki
Mar 3, 2020, 2:03 am
#32
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,770
Must admit that the extended business lounge at HEL is rather nice. Loads of seats, power, food not too bad (and they've a lot more tea bags to choose from than the Premium part).
There's a nice booth there for walker talkers as well to boot.
If only Galleries First at LHR was anything like that!
There's a nice booth there for walker talkers as well to boot.
If only Galleries First at LHR was anything like that!
Mar 4, 2020, 5:42 pm
#33
Join Date: Nov 2014
Location: SoCal,
Programs: BAEC Gold, AA PPro
Posts: 771
Denied access at the new Finnair Platinum lounge as, despite having taken the qualifying flights to move up to Gold and showing the staff there proof of travel etc, because the system hasn't updated and is still showing me as Silver. Grrr! Takes the lack of customer-orientation of lounge dragons to a new level!! Currently sulking in the Business Lounge, which is much reduced in capacity as it is being refurbished.
An example in how the action of one 'computer says no' member of staff can immediately throw out a couple of years of good experiences of Finnair in one fell swoop.
An example in how the action of one 'computer says no' member of staff can immediately throw out a couple of years of good experiences of Finnair in one fell swoop.