Seat selection error
Jul 27, 2019, 9:39 pm
#1
Original Poster
Join Date: Jun 2007
Location: Sydney, NSW
Posts: 842
Seat selection error
Hi all,
I booked a Club Europe flight and paid for seat selection during the purchase process. The full amount (ticket + seats) is reflected on my card, but the BA itinerary and manage booking only has the tickets (i.e. not the paid for seats).
The seats selected were 2D and 2F - but my booking shows no seats selected, and these are now blocked when I go through seat selection process.
I have emailed BA - but not sure if this is a common thing or something I can rectify?
I booked a Club Europe flight and paid for seat selection during the purchase process. The full amount (ticket + seats) is reflected on my card, but the BA itinerary and manage booking only has the tickets (i.e. not the paid for seats).
The seats selected were 2D and 2F - but my booking shows no seats selected, and these are now blocked when I go through seat selection process.
I have emailed BA - but not sure if this is a common thing or something I can rectify?
Jul 27, 2019, 10:46 pm
#2
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,531
I suspect you are still assigned the seats. Just call ba and they’ll confirm or rebook the seats. Email is not the most effective way unless you are flying F or are a GGL member.
Jul 28, 2019, 5:59 am
#3
Original Poster
Join Date: Jun 2007
Location: Sydney, NSW
Posts: 842
Over two calls spent 30 minutes each time on hold.
Got cut off on first call waiting on hold for rep. Second one understood the situation and was trying to rectify.
They were finally able to confirm I was in fact charged for the seat selection (after requesting the card number). But said the seats I had selected should have been blocked / were under airport control (despite them being freely available to select on each flight I was considering).
Was promised a call back, which has not eventuated.
So, confirmed I have paid for seats that haven’t been assigned, and allegedly can’t be assigned. They’ve offered 2A and 2C instead. Albeit, still waiting for the call and now they’re not accepting new calls.
/sigh
Got cut off on first call waiting on hold for rep. Second one understood the situation and was trying to rectify.
They were finally able to confirm I was in fact charged for the seat selection (after requesting the card number). But said the seats I had selected should have been blocked / were under airport control (despite them being freely available to select on each flight I was considering).
Was promised a call back, which has not eventuated.
So, confirmed I have paid for seats that haven’t been assigned, and allegedly can’t be assigned. They’ve offered 2A and 2C instead. Albeit, still waiting for the call and now they’re not accepting new calls.
/sigh
Jul 28, 2019, 6:07 am
#4
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,808
Alternatively do nothing: if OLCI doesn't give you the paid for seats, you can use the webform for a refund anyway.
