Over two calls spent 30 minutes each time on hold.

Got cut off on first call waiting on hold for rep. Second one understood the situation and was trying to rectify.

They were finally able to confirm I was in fact charged for the seat selection (after requesting the card number). But said the seats I had selected should have been blocked / were under airport control (despite them being freely available to select on each flight I was considering).

Was promised a call back, which has not eventuated.

So, confirmed I have paid for seats that haven’t been assigned, and allegedly can’t be assigned. They’ve offered 2A and 2C instead. Albeit, still waiting for the call and now they’re not accepting new calls.

/sigh