Flight delay BA0268 LAX to LHR
Jul 14, 2019, 3:15 pm
#1
Original Poster
Join Date: Nov 2015
Programs: BA Exec
Posts: 38
Flight delay BA0268 LAX to LHR
So, I'm having a run of bad luck on BA & AA as I close out my US tour. I had an AA flight completely cancelled which stranded me in NYC with no compensation/hotel. And now, today's BA0268 is delayed...for nearly 5 hours. The flight departure time keeps hovering around 2am.
I'm Bronze in Premium Economy so I called the Bronze Exec line to see if I can at least pay to upgrade to Club, or perhaps get on an earlier flight. The rep literally said 'there is nothing I can do for you' and then said she'd make a note for the check-in team regarding giving me an upgrade. It's also worth noting I received no call, text or email about this huge delay to the flight.
Has anyone been through this type of delay and had to leave LAX literally in the middle of the night? I am right to expect zilch from this 'check-in team' note? Is it normal for BA to not even bother notifying you that the flight is severely delayed? Perhaps my expectations are just too high.
I'm Bronze in Premium Economy so I called the Bronze Exec line to see if I can at least pay to upgrade to Club, or perhaps get on an earlier flight. The rep literally said 'there is nothing I can do for you' and then said she'd make a note for the check-in team regarding giving me an upgrade. It's also worth noting I received no call, text or email about this huge delay to the flight.
Has anyone been through this type of delay and had to leave LAX literally in the middle of the night? I am right to expect zilch from this 'check-in team' note? Is it normal for BA to not even bother notifying you that the flight is severely delayed? Perhaps my expectations are just too high.
Jul 14, 2019, 3:23 pm
#3
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
at least you got your reason. I had a 4.25 hrs delay last wednesday out of DFW. and that day I learned that - and I can only speak for myself - I can tolerate and accept any delay if they talk to us passengers and explain us what happened and why it happened.
Jul 14, 2019, 3:28 pm
#4
Original Poster
Join Date: Nov 2015
Programs: BA Exec
Posts: 38
Oh goodness, so not much hope for a reduce in the delay time at all. 2 am sounds about right. Have no idea how I am going to cope with this tbh. I have a room until 9pm and then it's the joy of LAX.
Jul 14, 2019, 3:44 pm
#7
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,737
I’m sorry you’re delayed and that you have this extra hassle at the end of your trip.
Assuming it is ‘within BA’s control’ then you will probably have €600 to ease your pain.
Other comments about ‘not knowing how to cope with a 9pm checkout’ etc are frankly a bit ridiculous. You’ll go to the airport and wait, like hundreds of others on the flight. It won’t be that pleasant, but you’re at LAX TBIT, not in a tent somewhere malarial.
Assuming it is ‘within BA’s control’ then you will probably have €600 to ease your pain.
Other comments about ‘not knowing how to cope with a 9pm checkout’ etc are frankly a bit ridiculous. You’ll go to the airport and wait, like hundreds of others on the flight. It won’t be that pleasant, but you’re at LAX TBIT, not in a tent somewhere malarial.
Jul 14, 2019, 3:44 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,670
).Remember, you are not alone. We will be here to see you through this time of crisis. Probably.
Last edited by nk15; Jul 14, 2019 at 3:49 pm
Jul 14, 2019, 3:51 pm
#9
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
Programs: BA GGL, *A Silver, OW Emerald, HH Diamond, Karahi Express
Posts: 554
Get yourself on the free shuttle from LAX to the nearby Hilton, they have some nice sofas in reception to relax on.
Jul 14, 2019, 3:59 pm
#10
Original Poster
Join Date: Nov 2015
Programs: BA Exec
Posts: 38
I’m sorry you’re delayed and that you have this extra hassle at the end of your trip.
Assuming it is ‘within BA’s control’ then you will probably have €600 to ease your pain.
Other comments about ‘not knowing how to cope with a 9pm checkout’ etc are frankly a bit ridiculous. You’ll go to the airport and wait, like hundreds of others on the flight. It won’t be that pleasant, but you’re at LAX TBIT, not in a tent somewhere malarial.
Assuming it is ‘within BA’s control’ then you will probably have €600 to ease your pain.
Other comments about ‘not knowing how to cope with a 9pm checkout’ etc are frankly a bit ridiculous. You’ll go to the airport and wait, like hundreds of others on the flight. It won’t be that pleasant, but you’re at LAX TBIT, not in a tent somewhere malarial.
Jul 14, 2019, 3:59 pm
#11
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,203
Remember that unless you have been specifically been told otherwise by BA remember you need to have checked in and bags dropped as per the original schedule.
As to the note on the booking I wouldn't expect that to get you anything at all. It's a standard way to get people off the phone ...
As to the note on the booking I wouldn't expect that to get you anything at all. It's a standard way to get people off the phone ...
Jul 14, 2019, 4:02 pm
#12
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,834
Then extend your hotel booking by a night and rest in your room for another couple of hours. I also have a chronic condition and I book an extra hotel night if I have a late night departure. It is up to us to know our own needs and take the necessary steps to provide for them. It is the same reason I don’t fly coach anymore. I have to find a way to get at least J, whether by paying for it or using miles, or I don’t fly. It’s that simple.
Jul 14, 2019, 4:03 pm
#13
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
Then extend your hotel booking by a night and rest in your room for another couple of hours. I also have a chronic condition and I book an extra hotel night if I have a late night departure. It is up to us to know our own needs and take the necessary steps to provide for them.
Jul 14, 2019, 4:07 pm
#14
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,203
Rather than an extra night I'd just ask at the hotel about having an extended check-out for a couple more hours. Unless the room is in demand the hotel should be happy to do that for an essentially nominal charge
But I have no idea where the OPs hotel is in relation to the hotel and the likely need to still check in for the flight as normal (rep my post above)
But I have no idea where the OPs hotel is in relation to the hotel and the likely need to still check in for the flight as normal (rep my post above)
Jul 14, 2019, 4:12 pm
#15
Original Poster
Join Date: Nov 2015
Programs: BA Exec
Posts: 38
I’m sorry you’re delayed and that you have this extra hassle at the end of your trip.
Assuming it is ‘within BA’s control’ then you will probably have €600 to ease your pain.
Other comments about ‘not knowing how to cope with a 9pm checkout’ etc are frankly a bit ridiculous. You’ll go to the airport and wait, like hundreds of others on the flight. It won’t be that pleasant, but you’re at LAX TBIT, not in a tent somewhere malarial.
Assuming it is ‘within BA’s control’ then you will probably have €600 to ease your pain.
Other comments about ‘not knowing how to cope with a 9pm checkout’ etc are frankly a bit ridiculous. You’ll go to the airport and wait, like hundreds of others on the flight. It won’t be that pleasant, but you’re at LAX TBIT, not in a tent somewhere malarial.
Then extend your hotel booking by a night and rest in your room for another couple of hours. I also have a chronic condition and I book an extra hotel night if I have a late night departure. It is up to us to know our own needs and take the necessary steps to provide for them. It is the same reason I don’t fly coach anymore. I have to find a way to get at least J, whether by paying for it or using miles, or I don’t fly. It’s that simple.