BA’s IT currently down
Jul 7, 2019, 4:15 pm
#106
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,090
20 minute wait to talk to someone to get a phantom booking removed. Website booking with cash and Avios still only gets past the stopover page about 1 time in 10, and even then does not get me past the following flight selection page to actually look at the fare.
Jul 7, 2019, 4:21 pm
#107
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)
Posts: 1,394
Jul 7, 2019, 7:44 pm
#108
Join Date: Aug 2007
Location: NYC
Programs: AA EXP/OWE, Marriott Ambassador
Posts: 880
Jul 7, 2019, 8:32 pm
#109
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,746
Checked in for a flight last night and updated contact info; this afternoon I had half a dozen identical emails confirming the change. I figured something was up.
Last edited by Jagboi; Jul 7, 2019 at 8:48 pm
Jul 7, 2019, 9:27 pm
#110
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,379
Quick update from T5 where I just checked in with my family to IAH. All seems to be functional, though staff still looking pensive when asked "is it all back to normal?". Queues at machines & bag drops did seem quite long for a Sunday morning - possibly due to the emails BA were sending out overnight to "get there early".
Had a fun experience at INV last night, with very little info about the incoming 1470, which was "taxi-ing" at LHR for >1h30. Seems it was stood, waiting off-gate, for "electronic paperwork" to be sent through. After a surprisingly slow turnaround, we left INV and arrived LHR 2h30 late. Double misery (for some) as the Aspire mini-lounge was closed "due to unforeseen circumstances".
Had a fun experience at INV last night, with very little info about the incoming 1470, which was "taxi-ing" at LHR for >1h30. Seems it was stood, waiting off-gate, for "electronic paperwork" to be sent through. After a surprisingly slow turnaround, we left INV and arrived LHR 2h30 late. Double misery (for some) as the Aspire mini-lounge was closed "due to unforeseen circumstances".
There’s another mini thread about the INV I believe it was closed due to staff shortages a while ago but I do know it’s been closed for several recent departures as well so wondering if it’s the same issue. Staff sickness maybe?
Jul 8, 2019, 2:21 am
#111
Join Date: Aug 2015
Location: London
Programs: BA Gold (woohoo)
Posts: 189
The email notifying me of the cancellation of my flight back from NCE on Saturday night arrived 22 hours after the flight in question was supposed to depart. I'd gone for the day and as the outbound was 90 minutes late about 50% of my time on the ground was lost, given they rebooked me on an earlier flight but the app refused to confirm the change with the result that I went to the airport to make sure - staying an extra night wasn't an option this time as I only had the clothes I was wearing.
2 additional years of my Gold status would be nice, but fingers aren't crossed - this was a pain but it was nothing like the 2017 meltdown..
2 additional years of my Gold status would be nice, but fingers aren't crossed - this was a pain but it was nothing like the 2017 meltdown..
Jul 8, 2019, 3:09 am
#112
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
Last night I booked a LHR DUB in ce not being aware of the it problems I because I was rushing forgot to note the PNR luckily I just paid £5 hold my fare fee
I just had to rebook the flight again today but noting the PNR of course no email I wonder will bA refund the first £5 fee
I just had to rebook the flight again today but noting the PNR of course no email I wonder will bA refund the first £5 fee
Jul 8, 2019, 3:14 am
#113
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Last night I booked a LHR DUB in ce not being aware of the it problems I because I was rushing forgot to note the PNR luckily I just paid £5 hold my fare fee
I just had to rebook the flight again today but noting the PNR of course no email I wonder will bA refund the first £5 fee
I just had to rebook the flight again today but noting the PNR of course no email I wonder will bA refund the first £5 fee
Jul 8, 2019, 3:30 am
#114
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,448
I see it's just been announced they face £183 million fine for the recent event where they allowed all our data to be stolen....
"The ICO said that data breach, which began last June, occurred because British Airways had “poor security arrangements” in place to protect customer information being accessed."
"The ICO said that data breach, which began last June, occurred because British Airways had “poor security arrangements” in place to protect customer information being accessed."
Jul 8, 2019, 3:58 am
#115
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,616
I see it's just been announced they face £183 million fine for the recent event where they allowed all our data to be stolen....
"The ICO said that data breach, which began last June, occurred because British Airways had “poor security arrangements” in place to protect customer information being accessed."
"The ICO said that data breach, which began last June, occurred because British Airways had “poor security arrangements” in place to protect customer information being accessed."
Jul 8, 2019, 4:02 am
#116
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
So unfortunately wasn't logged in btw my last 25 minute call to BA produced a cost of £18 courtesy of virgin mobile so losing a fiver seems better value
Jul 8, 2019, 4:15 am
#117
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,422
Be sure to use the 0344 493 0787 number to contact BA, which should be included in your plan as as landline number and therefore "free".
Last edited by Steve_ZA; Jul 8, 2019 at 4:20 am
Jul 8, 2019, 7:47 am
#118
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
Jul 9, 2019, 7:50 am
#119
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,090
Website book with cash, upgrade with avios still breaks down on the stopover page. 0344 493 0787 just says they are having an extraordinary number of calls, then disconnects. Clearly BA IT is not entirely fixed yet.