BAís IT currently down

Reply

Old Jul 6, 19, 5:12 am
  #1  
Original Poster
 
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Bronze, Hertz 5*, Accor Plat, HHonors Diamond, Big White Season Pass
Posts: 5,170
BAís IT currently down

Ha, so just phoned up to change a booking and all IT including the website and contact centres is down 😬
Tiger_lily is offline  
Reply With Quote
Old Jul 6, 19, 5:14 am
  #2  
 
Join Date: Oct 2013
Programs: GGL/CCR
Posts: 1,725
Lucky I got away early

TFW is a zoo apparently. And the whole terminal must be chaos.
teledude is online now  
Reply With Quote
Old Jul 6, 19, 5:15 am
  #3  
 
Join Date: Apr 2017
Programs: BA Silver
Posts: 691
Web site looks ok to me now.
fruitcage is online now  
Reply With Quote
Old Jul 6, 19, 5:19 am
  #4  
 
Join Date: Dec 2013
Location: Edinburgh
Programs: BAEC: Gold, HH:Gold, Marriott: Gold, IHG: Spire Ambassador
Posts: 94
Can confirm issues at LHR for last 2 hours. Manual lounge entry processes in place.
adfg is offline  
Reply With Quote
Old Jul 6, 19, 5:29 am
  #5  
 
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,099
  • We're sorry, but ba.com is very busy at the moment, and couldn't deal with your request. Please do try again - if it still doesn't work, it may be better to try again at another time.
Helpful.
Steve_ZA is offline  
Reply With Quote
Old Jul 6, 19, 5:30 am
  #6  
Original Poster
 
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Bronze, Hertz 5*, Accor Plat, HHonors Diamond, Big White Season Pass
Posts: 5,170
MMB isnít working at all
Tiger_lily is offline  
Reply With Quote
Old Jul 6, 19, 5:33 am
  #7  
Ambassador, British Airways Executive Club
 
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 12,374
Originally Posted by Tiger_lily View Post
MMB isnít working at all
It's working fine for me. I've just booked a flight too without any issue. It must be intermittent or localised.
Tobias-UK is offline  
Reply With Quote
Old Jul 6, 19, 5:37 am
  #8  
 
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,099

Due to system issues we've had to revert to manual check-in. The system we use is a worldwide system and appears to be back up and running. We appreciate your patience whilst you wait. Steph
Steve_ZA is offline  
Reply With Quote
Old Jul 6, 19, 6:01 am
  #9  
Original Poster
 
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Bronze, Hertz 5*, Accor Plat, HHonors Diamond, Big White Season Pass
Posts: 5,170
I just got into MMB in the website but the contact centres are still unable to do anything
Tiger_lily is offline  
Reply With Quote
Old Jul 6, 19, 6:03 am
  #10  
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
 
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GfL+CCR, Aclub Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 24,263
Itís neither the first nor the last time this will happen
wrp96 likes this.
orbitmic is offline  
Reply With Quote
Old Jul 6, 19, 6:22 am
  #11  
Original Poster
 
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Bronze, Hertz 5*, Accor Plat, HHonors Diamond, Big White Season Pass
Posts: 5,170
Just another summer Saturday IT meltdown
wrp96 and haroon145 like this.
Tiger_lily is offline  
Reply With Quote
Old Jul 6, 19, 6:28 am
  #12  
 
Join Date: Nov 2004
Programs: BA GGL, TK Elite
Posts: 2,300
Originally Posted by orbitmic View Post
Itís neither the first nor the last time this will happen
True redundancy in IT systems costs money. And that always seems to be a bit of an issue with BA.
justin_krusty and orbitmic like this.
LCY8737 is offline  
Reply With Quote
Old Jul 6, 19, 6:38 am
  #13  
 
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,099
Originally Posted by LCY8737 View Post
True redundancy in IT systems costs money. And that always seems to be a bit of an issue with BA.
In contrast to the seemingly bottomless pot of money for cosmetic changes to the front end.
Tiger_lily, mrow, T8191 and 2 others like this.
Steve_ZA is offline  
Reply With Quote
Old Jul 6, 19, 6:50 am
  #14  
 
Join Date: Mar 2014
Location: Leicestershire, UK
Programs: BA Bronze, Marriott Bonvoy Titanium Elite, Heathrow Rewards, Tesco Clubcard, Shell Go+, M&S Sparks
Posts: 372
What interests me is that it seems to be a complete meltdown - I.e. both online and at the airport. Not one or the other.

Two things spring to mind in this instance given that it's a variety of services affected, either a cyber attack, or simply a power issue at their data centre. Though it could be something completely different, only BA will know.

As others have pointed out, the website seems to be back online, so (potentially) running off a replicated data centre assuming it's not the main site back online.

Looking at some of the photos posted, it does cause concern for BA's business continuity planning. The scenes look almost identical to when I was flying out in 2011 once and they had a similar meltdown.
Paren is offline  
Reply With Quote
Old Jul 6, 19, 6:56 am
  #15  
Original Poster
 
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Bronze, Hertz 5*, Accor Plat, HHonors Diamond, Big White Season Pass
Posts: 5,170
Iím amazed that the media hasnít picked up on this
Tiger_lily is offline  
Reply With Quote

Thread Tools
Search this Thread