BA’s IT currently down
Jul 6, 2019, 9:36 am
#31
Join Date: Oct 2013
Location: BMA
Programs: SAS Eurobonus Gold Card
Posts: 324
I’m on BA941 DUS-LHR. We left the gate and taxied to the runway but been sat at the side of the runway for past 30 minutes. The pilot said that because BA’s IT has gone down they can’t confirm the figures required for take off.
The pilot said it is a system wide outage.
The pilot said it is a system wide outage.
Jul 6, 2019, 9:48 am
#32
Join Date: Dec 2004
Location: London
Posts: 6,265
Congratulations on making a booking 'a slight while ago', the website was not accepting bookings 'more than a slight while ago (based on our posts)'.
They had a massive outage.
Jul 6, 2019, 9:59 am
#33
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
I know it will never happen, but BA really need to re-build a parallel IT system from the ground up (without ANY legacy add-ons) and then do a serious Beta test before consigning the current packages to the dustbin.
IMO there are just too many modules within the system, constantly being fiddled with (often for pointless cosmetic front-end purposes), and eventually failing to communicate with each other properly.
Be grateful that NATS, as the main ATC Services provider, has effective redundancy.
I have no recollection of this sort of outage 10 years ago, but undoubtedly I will be corrected!
IMO there are just too many modules within the system, constantly being fiddled with (often for pointless cosmetic front-end purposes), and eventually failing to communicate with each other properly.
Be grateful that NATS, as the main ATC Services provider, has effective redundancy.
I have no recollection of this sort of outage 10 years ago, but undoubtedly I will be corrected!
Jul 6, 2019, 10:10 am
#35
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,090
A phantom booking has shown up in my account this morning. (It is a route I had a fare quote emailed to me yesterday.) I’ve called in twice to have it corrected. System down, call back tomorrow they say. At least I don’t see a charge for the ticket on my credit cards.
Jul 6, 2019, 10:27 am
#38
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,990
Didn't realize there was a problem when I just booked and paid for a flight until I got an odd looking page showing my flights and payment but no booking reference and no confirmation e-mail. Went to manage my booking and there is a code there but it won't let me into MMB.
Jul 6, 2019, 10:28 am
#39
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
I know it will never happen, but BA really need to re-build a parallel IT system from the ground up (without ANY legacy add-ons) and then do a serious Beta test before consigning the current packages to the dustbin.
IMO there are just too many modules within the system, constantly being fiddled with (often for pointless cosmetic front-end purposes), and eventually failing to communicate with each other properly.
Be grateful that NATS, as the main ATC Services provider, has effective redundancy.
I have no recollection of this sort of outage 10 years ago, but undoubtedly I will be corrected!
IMO there are just too many modules within the system, constantly being fiddled with (often for pointless cosmetic front-end purposes), and eventually failing to communicate with each other properly.
Be grateful that NATS, as the main ATC Services provider, has effective redundancy.
I have no recollection of this sort of outage 10 years ago, but undoubtedly I will be corrected!
I work for a centruy plus old Finance company and some of the legacy data issues with live with are laughable and make BA look like Uber.
I do wonder if it would just just be easier to start all over again rather than piecemeal update and integrate 50 archaic systems together.
I often fear it is decades old management that stop certain things occurring. Or 3 decade serving IT VP has just left and I’m hoping some fresh, management who’s more open to new things will bring in fresh thought
Jul 6, 2019, 10:35 am
#40
Join Date: May 2008
Location: Berkshire
Programs: BA Lifetime Gold, GGL/CCR, Hilton Diamond, Accor Plat, Pucci Fan Club
Posts: 1,779
Jul 6, 2019, 10:35 am
#41
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,274
It can be done. I seem to remember DHL being in the press as it had completely re-built its systems and closed all national data centres, opening 3 only around the world. DHL has more customers than BA, very complicated pricing and lots of IT measuring & tracking its parcels.
It was some time ago, and I can't verify its accuracy.
It was some time ago, and I can't verify its accuracy.
Jul 6, 2019, 11:03 am
#42
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,578
I do wonder if it would just just be easier to start all over again rather than piecemeal update and integrate 50 archaic systems together.
I often fear it is decades old management that stop certain things occurring. Or 3 decade serving IT VP has just left and I’m hoping some fresh, management who’s more open to new things will bring in fresh thought
I often fear it is decades old management that stop certain things occurring. Or 3 decade serving IT VP has just left and I’m hoping some fresh, management who’s more open to new things will bring in fresh thought
And old friend of mine used to describe enterprise architecture as something similar to town planning. Once you have the medieval alleys, you won't be able to make use of your Porsche.
Jul 6, 2019, 11:09 am
#44
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 510
