Avios flight time moved - options
Jun 30, 2019, 11:34 am
#31
Join Date: Jun 2003
Programs: BA, IHG, 5C
Posts: 4,413
You don’t have to know every route but, where you don’t, be prepared for someone to add that information and don’t take it as a critique.
Jul 1, 2019, 12:07 am
#34
Join Date: Aug 2014
Posts: 2,659
I think what the OP wants is practical help, not glib statements of rights under EC261 and an argument over finer points.
While there is clearly a right to cancel, this may not be the best option for the OP and it's worth exploring other avenues, which would might include:
- Long haul route changes. I think YYC is Calgary and so a one-flight-a-day option so moving the time of long haul may not be possible and there may not be another airport within the 300 mile radius for rerouting. Unless anyone has better ideas, I don't see this helping.
- Changing routing for connections The OP could explore moving the domestic connections to a different airport with more convenient flight times - Leeds, Newcastle, Edinburgh or Glasgow could all be options depending on where the OP actually lives. BA should also permit changes to the outbound flight in this situation, so avoiding a car being stranded at MAN for example. There doesn't necessarily have to be Avios availability on new flights to be able to rebook the connections.
- Cancelling connection (or connections) - should be possible free of charge and any taxes and charges for the domestic leg should be refunded. NB it's unlikely BA would pay for alternative transport but worth asking.
- Changing day of flight. Again, the OP could maybe look at flying home a day or two earlier or later if that facilitated a more reasonable connection at LHR. Again you wouldn't necessarily need Avios availability to do this. [EDIT - it should be possible to move the outbound as well in the circumstances.]
I'd advise the OP to work out what works for him/her and call BA back with a solution, bearing in mind the guidelines posted by Prospero. If "computer says no", give it a few days and call back, the back office can take a while to catch up on what's allowed re cancelations. I'm sure you'll get something sensible sorted.
While there is clearly a right to cancel, this may not be the best option for the OP and it's worth exploring other avenues, which would might include:
- Long haul route changes. I think YYC is Calgary and so a one-flight-a-day option so moving the time of long haul may not be possible and there may not be another airport within the 300 mile radius for rerouting. Unless anyone has better ideas, I don't see this helping.
- Changing routing for connections The OP could explore moving the domestic connections to a different airport with more convenient flight times - Leeds, Newcastle, Edinburgh or Glasgow could all be options depending on where the OP actually lives. BA should also permit changes to the outbound flight in this situation, so avoiding a car being stranded at MAN for example. There doesn't necessarily have to be Avios availability on new flights to be able to rebook the connections.
- Cancelling connection (or connections) - should be possible free of charge and any taxes and charges for the domestic leg should be refunded. NB it's unlikely BA would pay for alternative transport but worth asking.
- Changing day of flight. Again, the OP could maybe look at flying home a day or two earlier or later if that facilitated a more reasonable connection at LHR. Again you wouldn't necessarily need Avios availability to do this. [EDIT - it should be possible to move the outbound as well in the circumstances.]
I'd advise the OP to work out what works for him/her and call BA back with a solution, bearing in mind the guidelines posted by Prospero. If "computer says no", give it a few days and call back, the back office can take a while to catch up on what's allowed re cancelations. I'm sure you'll get something sensible sorted.
Jul 1, 2019, 5:01 am
#35
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,448
Jul 1, 2019, 3:13 pm
#36
Original Poster
Join Date: Aug 2007
Location: Cheshire / Wherever they send me
Programs: BA Blue, Marriott Plat Life, UA Silver (thx Marriott), IHG Gold, Accor Plat, Hilton Diamond
Posts: 943
I didn't get chance to phone again today (that first day back at work after a week off day). Will phone tomorrow and let you know how I get on.
T
Jul 27, 2019, 6:00 am
#37
Original Poster
Join Date: Aug 2007
Location: Cheshire / Wherever they send me
Programs: BA Blue, Marriott Plat Life, UA Silver (thx Marriott), IHG Gold, Accor Plat, Hilton Diamond
Posts: 943
Hi all,
Just a quick update on this. Just phoned the Executive Club. Explained I'd had an email saying that the flight had been cancelled (rather than asking for a change. The agent called Hayden was excellent, looked at options and happily cancelled the last leg free of charge and it'd been an enforced changed.
Thank you all for the advice.
T
Just a quick update on this. Just phoned the Executive Club. Explained I'd had an email saying that the flight had been cancelled (rather than asking for a change. The agent called Hayden was excellent, looked at options and happily cancelled the last leg free of charge and it'd been an enforced changed.
Thank you all for the advice.
T