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Originally Posted by IAMORGAN
(Post 31116841)
I think that’s harsh. This could have been caused by something as simple as a crew member noting down the wrong seat number, or if the pax came to the galley to order, getting passengers mixed up, to something more complex. But as far as I’m aware, all of us make mistakes sometimes. Quite how this could have been fixed once the meal had been eaten is beyond me if another wasn’t loaded. They did try to find something else but the OP said he had allergies and by now was probably feeling quite annoyed! From the description, it sounds like the CSM could have handled it better (quite what they were ‘busy’ in Club doing 6h40 into the flight I don’t know but there could have been other issues). For instance, the OP said he was given 6.5k Avios but I think the CSM could instead have ticked a box to say he couldn’t resolve the issue on board so will CR please contact the customer to discuss a resolution. It doesn’t sound like that was discussed but maybe the CSM thought 6.5k was sufficient. It would be nice for any [First] customer to be proactively contacted by CR after an onboard resolution anyway a few days later - it would make people feel valued and would allow BA to measure how well SCCMs are resolving issues onboard. |
Mistakes happen and sometimes in life you have to roll with the punches, I get that. However, the reason errors like this bother me is that the passengers are paying thousands and thousands pounds/euros/dollars for their tickets. This is not like McDonald's messing up your $7 order. Considering how much profit airlines make off of premium passengers, they need to make sure that everything goes well.
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Originally Posted by HIDDY
(Post 31116905)
Good job the internet wasn't around when the cheapest fares were five times the equivalent of what they are now. :D
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Originally Posted by STVA
(Post 31116908)
...Considering how much profit airlines make off of premium passengers, they need to make sure that everything goes well.
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Originally Posted by London21
(Post 31116823)
Doesn’t surprise me. Generally the ability of BA crew is terrible. Mix the usually laziness they display with lack of ability and this is what you get. in this case it’s a issue of laziness not to check the order and then the lack of IQ to fix it |
Vote with your wallet and book somewhere else
I only use BA for Cont Europe flights but for everything towards Asia my money goes to EK/ QR and towards the States I use AA (yes I know AA - but I recently I am have enjoyed them more than BA in both in Business & Eco :) |
Originally Posted by Can I help you
(Post 31116869)
I hate to hear about these service failures, they do not make good reading and of course they should never happen but I have noticed that one off posters appear out of nowhere on these threads to have a pop at BA, they then disappear back into their holes. Oh well that the joy on the internet, I guess it makes them happy! I genuinely appreciate your perspective, CIHY, and your professionalism and knowledge and know that it's not always easy being an employee trying to defend the company. I'm not sure attacking the OP makes those of us observing the conversation more sympathetic to your cause as a member of the cabin crew. Maybe better to let other passengers on the board defend you and your co-workers as a number are doing. YMMV. |
Originally Posted by eefor jfp
(Post 31116959)
To be fair, the OP has almost one thousand posts and ten years as a member of the FT community which is hardly "appear[ing] out of nowhere." And he admitted his post was a rant. Though I suppose you might be referring to the poster who has only 50 posts and five years on FT.
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Originally Posted by London21
(Post 31116823)
Doesn’t surprise me. Generally the ability of BA crew is terrible. Mix the usually laziness they display with lack of ability and this is what you get. in this case it’s a issue of laziness not to check the order and then the lack of IQ to fix it There are unfortunately occasions where a genuine mistake is made; doesn’t mean that every crew member is lazy and has a low IQ! How would you like to have seen this resolved @London21? |
Originally Posted by Andriyko
(Post 31116937)
This is a harsh and unfair generalization. There is no 'usual laziness.'
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Originally Posted by ScienceTeacher
(Post 31117010)
What an over the top assassination of the very hard working (and intelligent!) BA crew. I’ve met crew that have gone above and beyond their role numerous times and have proactively fixed things displaying a high degree of intelligence. There are unfortunately occasions where a genuine mistake is made; doesn’t mean that every crew member is lazy and has a low IQ! How would you like to have seen this resolved @London21? |
Originally Posted by HIDDY
(Post 31116905)
Good job the internet wasn't around when the cheapest fares were five times the equivalent of what they are now. :D
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It was the last couple of complainers I commenting on and not the OP. I never have and will never defend bad service and unprofessional crew, I will always try to explain the reasons for service failure if I can see it from the other side. What I will not allow to pass are general comments about BA and it’s staff being rubbish etc. |
Originally Posted by London21
(Post 31117024)
my numerous experiences would leave me to a different conclusion From my experience, I havent done MIA for a few years, but the north east flights, Boston and New York. The cabin crew in First have always been very helpful. |
Originally Posted by London21
(Post 31116823)
Doesn’t surprise me. Generally the ability of BA crew is terrible. Mix the usually laziness they display with lack of ability and this is what you get. in this case it’s a issue of laziness not to check the order and then the lack of IQ to fix it The crewmember clearly made a genuine mistake that shouldn’t have happened. I’m damn sure they won’t make it again. |
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