Originally Posted by AnaTravel
(Post 31135401)
Generalising about all staff is wrong. Same with generalising about all customers. Many have perfectly valid criticisms of BA and express those constructively. Some are angry, frustrated and use the forum to let off steam. Being rude about all staff doesn't impress FT most readers, I'd bet. I have learnt a lot from CC contributors, frequent (and infrequent) flyers on this forum. I thank every one - whether they agree or disagree with me - as different views aid perspective. I think I have a better understanding of the challenges and frustrations of CC from joining FT too. Cheers to you all.
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Recently flew YYZ TO LGW. CW not F : service was polite kind and efficient: until..... I ordered soup and salad only to get some sleep. Soup was tomato basil, several minutes later a bowl of light yellow cream soup came, “I thought it was tomato” I said no it’s been changed to cream of asparagus was the response In all my years of flying never seen cream of asparagus EVER. But I took a spoonful and promptly returned the “soup” to the bowl.. called the flight attendant over to verify the soup again saying I didn’t know what it was but it wasn’t Asparagus: was told again it was yellow tomato soup..... Now it was was getting silly ..... CSD finally came and said they had a brand new crew member training and she accidentally served the cream custard that was supposed to go on top of the dessert as my soup instead ....... Thus ended my dinner. At that point I didn’t fancy the tomato soup anymore 😂😂😂 |
Brilliant,did make me laugh. Hope nobody complained about the soup on their desert! 😁
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Just to let you all know I got an email from BA upping the 6500 Avios onboard to 20000, thanks for all the replies. |
You obviously did the right thing in making a formal written complaint. 20K seems a reasonable offer. As for the original 6.5K gesture .... I’m struggling to think of ANY significant service failure in a First class cabin (and not receiving your pre-ordered F meal is certainly significant) where 6.5K could be considered an appropriate level of compensation. Still somewhat incredulous at the thought of the other pax being pointlessly told that they had been given your meal :rolleyes: |
Originally Posted by flygirl68
(Post 31130756)
I was talking about those who think we are thick. BTW I do not lump a whole group of people into ONE category. Each of us contributes to the society, some more than others. |
Originally Posted by aircrashsurvivor
(Post 31139730)
CSD finally came and said they had a brand new crew member training and she accidentally served the cream custard that was supposed to go on top of the dessert as my soup instead ....... |
Originally Posted by Jagboi
(Post 31141577)
Should have asked for apple pie to go with it! Have a reverse dinner, start with dessert and end with salad.
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Originally Posted by London21
(Post 31117026)
the staff member disciplined for not doing their job properly Perhaps you should get a reference from your employer showing how you have never ever, EVER made a mistake in your working career. In the absence of such reference glass houses and stones springs to mind. |
Originally Posted by HMPS
(Post 31121481)
What a terrific Eureka moment. Amazing BA thinks novice CC can and should service F .:rolleyes:
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DeathSlam,
Laurie Taylor (Sociology Prof and Radio 4 presenter) says that Irving Goffman used to do that. |
Originally Posted by DeathSlam
(Post 31141819)
There is a famous psychologist who does exactly this because he enjoys seeing how servers handle the cognitive dissonance.
Originally Posted by Ancient Observer
(Post 31142213)
DeathSlam,
Laurie Taylor (Sociology Prof and Radio 4 presenter) says that Irving Goffman used to do that.
Originally Posted by Jagboi
(Post 31141577)
Should have asked for apple pie to go with it! Have a reverse dinner, start with dessert and end with salad.
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Originally Posted by Ancient Observer
(Post 31142213)
DeathSlam,
Laurie Taylor (Sociology Prof and Radio 4 presenter) says that Irving Goffman used to do that. |
Originally Posted by nancypants
(Post 31142271)
Service a la russe is really quite a modern development
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Originally Posted by DeathSlam
(Post 31142315)
Yes, and the idea of romantic love is an invention of the 16th century. You can imagine what a hit I am on the dating scene...
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