NO thats not required, she was embarrised and upset by her mistake, I dont even think it was her who told the 3K customer. Anyway I might write in just to put it on record, the food was a mistake it could of been handled diffrently, the seat falling apart and power not working are not acceptable on a full F paid ticket. (well not aceptabble on a redemption either).

The worse thing was from MIA we were conecting to GCM and LHR had rung ahead to the AA Lounge to confirm entry off a F arrival as we were supposed to be connecting AA but this was changed to Cayman Airways, then that was delayed and put in terminal J. The oneworld lounge their would not let us in, I gave up and had a McDonalds, it was very tasty as I was so hungry. The GCM flight was delayed and did not arrive till gone midnight 24 hours after leaving the UK hotel.

Not the best end to the trip.

On a side note my wife who ate a lot earlier said the pork was great a lot better than the beef on some of the other legs, not sure if she was just rubbing it in though :)
JJ

For heavens sake, don’t take one of those into First class! You will have a sneaky picture taken of the offending bag and a multi-page thread will start on FT!

So, can I take it you have a better chance of two dinners in 3K, rather than no dinner in 2K (as I frantically remove myself from 2K and into to 3K for my flights in July)?

I recently had the pork when I flew First to Chicago and to be honest the meal was pretty small in size. I am not really surprised Mr/Mrs 3K accepted second helpings!

Did he/she have your starter & pudding as well?

I don't understand what was to gain from the crew telling the other passenger that they had your meal.

There is actually a piece of paperwork that crew work to, with a grid on it, passenger names and meal / drink choices, which is kept in the galley. Now either the meal was written down for the wrong seat, or the person misread the handwritten information, or just miscounted the number of seats as they walked down the aisle. Now those of us who have never, ever sat in the wrong seat by mistake, no matter how briefly, are fully entitled to cast the first stone.

Having said that, one of the arts of good service is rapid recovery from mistakes. The OP had some dietary constraints which inhibited this somewhat, but in the ideal world there would have been a Plan B Meal and copious champagne which would smooth over any ruffled feathers, and before long the OP would have been saluting their good fortune to miss out on the pork. Unfortunately that also didn't happen here.

I've flown many BA legs now. Always loved the service. Keep up the good work. Many of us appreciate what you do.



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Ask for another flight in F and for reimbursement of the flight as you did not get the meal which is a big part of the flight let alone your pre ordered meal was given to someone else. One would reasonably thing that the Pre Ordered meal can be had at anytime during the flight and it was well within your right to wait for the meal. Did you tell the flight attendant that you wanted to wait for the meal? Your name was on the meal so rightfully so you assumed you could have it at any time. You have a valid reason for pre ordering the meal due to food allergies. A $100 is not enough you could tell the airline you preordered the meal due to food allergies. A good airline would give you good compensation.

If it were me I would go right to the OW Lounge and tell them I have NOT eaten because BA served my meal to someone else.. I would have asked the CSM to inform the Gate Supervisor meeting your flight to override AA's policy and grant you access at the very least along with a voucher to eat a good meal or ask that BA overnnight you in MIA and pay your hotel, food and other expenses for your inconvenience. I would have not left MIA without a good meal and no not at Mc Donalds. BA should have dealt with the Lounge Supervisor and Ground Services Manager at MIA and even offer you Golden Key service for what took place. In fact I would have asked for a BA VIP Services agent to get me through Customs and Passport Control directly to the lounge and pay for whatever the cost would be for a Day Pass on BA"s dime or via a Voucher.

I would have even told the AA Lounge Agent that I need to eat due to a medical condition and not on my dime and not at a Fast Food restaurant. If they refused me access I would have said take it up with BA remember I am your customer and I am hangry ! No this is not entitlement I paid good money on a BA Flight for FC service and the least that I could get is a shower and food Where is the Service Recovery! If I were BA I would have allowed you access to the OW Lounge as a start then offer you other compensation later. It would cost less to allow you to access the OW Lounge than paying for a restaurant voucher.

Yes a mistake happened but there are consequences. First take care of the passenger then take care of reprimanding the crew.

Even a first grader could read a name and know its not for anyone else like an invitation to a party! If I got Suzy's invitation I would not open it and give it to Suzy even if I was not invited to the part.y. Your name is clearly posted on the front of the Meal with your Seat # and PNR#. The Manifest would show your pre-ordered meal so this is a second confirmation. Hence this is the reason that you must order your meal no later than 24 hours or so before your flight. Gee whiz I would make for a better Flight Attendant or Cabin Service Manager as I would greet everyone in the cabin with the Meal Order manifest and ensure that everyone got their Special Meal or Pre Ordered meal. I think this job should be left up to the Cabin Service Manager and not just some random flight attendant who can't decipher 2K from 3K. I know even the best people make mistakes but this one was so avoidable.

All the Flight attendant had to say is this Mr Jenkins and did you pre-order the meal? If he said no then they would move on and give it to the right person.

Normally when you board (I have pre ordered a Meal) I was greeted by my name and the Pursuer said"I see that you have pre-ordered a meal would you like to be served now or later"? I asked for it in an hour and it was ready on the nose!

OP, I always have a special AVML meal. I have been a "victim" of such a mistake once. Crew was inconvenienced when I requested them to put together something with cheese , fruits , nuts....
Ever since then as we all settle down I get hold of the CCmember serving "my side" and remind her/him of my AVML. Has worked every time since then. Most travels in J, occasional F.

With suggestions like that it's no wonder customer relations departments become hard-nosed. A human made a mistake, as we all do (except perhaps for this poster: "Gee whiz I would make for a better Flight Attendant or Cabin Service Manager "), and I think the OP's account & follow up comments have been very reasonable in the circumstances.

I was expecting some wag to post that they recently had a most enjoyable flight from LHR to Miami in First Class, with a fantastic crew.

The flight was only marginally spoilt by another First-Class passenger moaning about his seat not working correctly and complaining about food.

The new First-Class catering offer is much improved. In particular, instead of the small second meal of a couple of finger sandwiches and two micro scones, they now serve a second full meal at around the six-hour point.

You don’t even have to pre-order this, it just appears. The pork was delicious.

The complainer was last seen making a dash for MacDonald’s! I simply cannot understand how anyone can prefer Maccy D’s fare to the delicious meals served on board.

Yours etc