CW - Very disappointing
May 18, 2019, 2:44 am
#1
Original Poster
Join Date: Jul 2009
Location: Basingstoke, UK
Programs: BA, EK, Hilton H, Starwood, A-Club
Posts: 75
CW - Very disappointing
We've just returned from Jamaica (KIN) to LGW on one of the refurbished 777 in CW. It was booked as a package and we were quite looking forward to it. We've travelled both in Emirates, Singapore and Virgin in J so the bar was set high. Oh dear, what a shambles. The main bug bear, on both legs, was the service. We were offered a drink before lunch and dinner respectively, and that was it. We had to practically beg for a drink with the meal, and forget about refills. The crew were rushing up and down with passenger meals and there was no real personal interaction. I like the way with other airlines, that the table is laid out for you, however with BA you are handed a preloaded tray which incorporates the tablecloth.
It all seemed very rushed, and on the return leg, we weren't offered a hot towel to refresh ourselves before the meal service, than the CSM (or whatever they are now called) tried to take my tray away before I'd finished my main course, when I asked for a refill, but that was ignored.
Since they have the "larder" where I can help myself, when I went there after 30 minutes, basically it was bare.
So all in all, very disappointing. I'm not blaming the CC as they were very rushed, but its certainly not on a par with other airlines. Our next "big trip" is to Perth/Australia in January, with Qantas in J, hopefully they'll be in a different, better, league than BA.
It all seemed very rushed, and on the return leg, we weren't offered a hot towel to refresh ourselves before the meal service, than the CSM (or whatever they are now called) tried to take my tray away before I'd finished my main course, when I asked for a refill, but that was ignored.
Since they have the "larder" where I can help myself, when I went there after 30 minutes, basically it was bare.
So all in all, very disappointing. I'm not blaming the CC as they were very rushed, but its certainly not on a par with other airlines. Our next "big trip" is to Perth/Australia in January, with Qantas in J, hopefully they'll be in a different, better, league than BA.
May 18, 2019, 2:54 am
#2
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,991
I don't think there's very much that anyone can say about this except that most of us have probably experienced similar indifferent service in Club World. On the other hand, most of us have also had excellent experiences in CW. The only consistent thing about the service on BA is its inconsistency.
May 18, 2019, 3:12 am
#3
Join Date: May 2009
Location: London
Programs: BA
Posts: 1,409
I’ve always been lucky with service, but I do always board with the dread that *this* is the sector where I’ll get the duff crew.
Next trip but one is out of LGW for the first time in nearly a decade. Are all the 3-class 777s refurbed now ?
Next trip but one is out of LGW for the first time in nearly a decade. Are all the 3-class 777s refurbed now ?
May 18, 2019, 4:35 am
#6
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,578
May 18, 2019, 4:51 am
#7
Join Date: Aug 2017
Location: MAN
Programs: IHG Diamond Ambassador
Posts: 351
We've just returned from Jamaica (KIN) to LGW on one of the refurbished 777 in CW. It was booked as a package and we were quite looking forward to it. We've travelled both in Emirates, Singapore and Virgin in J so the bar was set high. Oh dear, what a shambles. The main bug bear, on both legs, was the service. We were offered a drink before lunch and dinner respectively, and that was it. We had to practically beg for a drink with the meal, and forget about refills. The crew were rushing up and down with passenger meals and there was no real personal interaction. I like the way with other airlines, that the table is laid out for you, however with BA you are handed a preloaded tray which incorporates the tablecloth.
It all seemed very rushed, and on the return leg, we weren't offered a hot towel to refresh ourselves before the meal service, than the CSM (or whatever they are now called) tried to take my tray away before I'd finished my main course, when I asked for a refill, but that was ignored.
Since they have the "larder" where I can help myself, when I went there after 30 minutes, basically it was bare.
So all in all, very disappointing. I'm not blaming the CC as they were very rushed, but its certainly not on a par with other airlines. Our next "big trip" is to Perth/Australia in January, with Qantas in J, hopefully they'll be in a different, better, league than BA.
It all seemed very rushed, and on the return leg, we weren't offered a hot towel to refresh ourselves before the meal service, than the CSM (or whatever they are now called) tried to take my tray away before I'd finished my main course, when I asked for a refill, but that was ignored.
Since they have the "larder" where I can help myself, when I went there after 30 minutes, basically it was bare.
So all in all, very disappointing. I'm not blaming the CC as they were very rushed, but its certainly not on a par with other airlines. Our next "big trip" is to Perth/Australia in January, with Qantas in J, hopefully they'll be in a different, better, league than BA.
https://www.britishairways.com/en-gb...nts-and-claims
May 18, 2019, 4:55 am
#8
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,094
There are 3 crew working in CW on the LGW based 32 configured B777 which in my opinion is a good ratio, they should be able to give a great service but to me it sounds like the OP had a duff crew combined with incorrect expectations of the BA product.
May 18, 2019, 5:15 am
#9
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
We've had both excellent and cr@p crews on LGW Caribbean runs. Sadly, they seem far more inconsistent than on other BA l/h routes we've flown.
I shall be hoping for the better end in 38 days' time to UVF
I shall be hoping for the better end in 38 days' time to UVF
May 18, 2019, 6:32 am
#13
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,927
May 18, 2019, 6:32 am
#14
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
https://www.flyertalk.com/forum/brit...nwards-38.html
May 18, 2019, 7:05 am
#15
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,094
The reason I said product expectations was that the OP said they preferred this: “ I like the way with other airlines, that the table is laid out for you, however with BA you are handed a preloaded tray which incorporates the tablecloth.”