jimlad48

I am trying and failing to book a very simple Business return to ORD, with a hire car for one day. It has so far taken nearly an hour and still no success. The 'create custom trip' is utterly broken and keeps crashing.

Each time I try it, I either get told 'there are no flight to ORD on the day' (despite their being multiple options') and when I manage to get it to show the flights, it then doesnt select them. Once I try again, I can select the flights, but then when I try to click to complete I get a message telling me their servers are down, try again later.

Does BA not want to take my money? I have rarely encountered such an appallingly bad way of trying to book a simple flight.

Sorry, rant over, but is it me or is this a common woe others have too?

chris1922Mk2

Call them ?

mikeyfly

Have you tried booking flight only, then adding the car for the night you require at the next stage rather than custom trip maker ?

jimlad48

Yes - tried that and it still crashed.

Ended up calling them to sort - then tried to see if I could upgrade outbound sector from J-F (showing as £200 on normal booking system), to discover that to do this would on their system add a £3000 to the ticket, rather than £200 - a very, very odd system!

HighwayToHEL

Seems like the entire site is down now (https://www.britishairways.com)

jimlad48

How odd! Ultimately BA call centre to the rescue - once ticketed, they managed to fix it and sort out the upgrade to F too!

My faith is restored :-)

KARFA

it's working for me