Advance Passenger Info - IT glitch?
Apr 6, 2019, 3:05 am
#1
Original Poster
Join Date: Jun 2016
Programs: BAEC Gold
Posts: 1,166
Advance Passenger Info - IT glitch?
Flying next week to the US - received the usual pre-flight email but it said more Advance Passenger Info was “urgently required”. Went into MMB and it also says more info is required in the initial pages, but when I go through to supply the API it is quite clear that everything is already completed (which is what I thought!).
Is this a known IT glitch? Nothing to worry about? It worth calling the Gold line to check?
Is this a known IT glitch? Nothing to worry about? It worth calling the Gold line to check?
Apr 7, 2019, 3:02 pm
#5
Join Date: Aug 2011
Location: LAX/FAO
Posts: 355
I was coming here to ask the exact same question! Received the email this morning for a flight this Friday (flying US to Europe) that our details are "urgently" required, but when I view our booking on BA's website there is a green checkmark and "all details provided" next to each passenger. Still rather alarming to get an email saying you may not be able to travel.
Apr 8, 2019, 2:26 am
#6
Join Date: Feb 2015
Posts: 7
. I get the same flag when I look in MMB - telling me I need to complete some details but when I go in it tells me everything is complete.
Apr 8, 2019, 10:19 am
#8
Join Date: Jul 2017
Programs: BA Silver
Posts: 279
I get this quite often. A new one for me at the weekend, a notification inviting me to proceed to Gate 10 for boarding to DME - the problem was that I hadn't booked a flight to DME and I was out walking the dogs at the time!
Apr 8, 2019, 10:56 am
#9
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
You will also get the message if you have booked a flight wholly within the US on AA but using Avios (so LAS - PHX for example) which as a result appears in MMB. I have also had the same error for an upcoming flight to the UK (and then back to the US) so it seems to be a persistent problem unfortunately.
