10h delay? Really? No support from BA
Mar 5, 2019, 1:45 am
#1
Original Poster
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 809
10h delay? Really? No support from BA
OK. A Novum for me and sorry but I am frustrated..
Sin lhr took off with almost 2h delay.. So I missed my 7am connection in lhr to Berlin.
At the jetty were 8 boarding passes ready for people who had been rebooked . But mine.
First and Club reticketing at transit were closed. Cue at the desks.
Waited 10min at first wing then was guided to the club reticketing and. Sorry but the next 4 flights are sold out. I can book you at 4pm.
Wow..so I luv reading about people getting jags on tight connections . Hahah.
Well. Chilling in the ccr now to see what the team comes up with
Sin lhr took off with almost 2h delay.. So I missed my 7am connection in lhr to Berlin.
At the jetty were 8 boarding passes ready for people who had been rebooked . But mine.
First and Club reticketing at transit were closed. Cue at the desks.
Waited 10min at first wing then was guided to the club reticketing and. Sorry but the next 4 flights are sold out. I can book you at 4pm.
Wow..so I luv reading about people getting jags on tight connections . Hahah.
Well. Chilling in the ccr now to see what the team comes up with
Mar 5, 2019, 1:52 am
#2
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,202
not ideal obviously but B A won't offload passengers from a full flight to accommodate a delayed passenger
Also dependign on the reason for the delay on your flight from SIN you could be due some EU261
There are worse places to wait than the CCR
Also dependign on the reason for the delay on your flight from SIN you could be due some EU261
There are worse places to wait than the CCR
Last edited by UKtravelbear; Mar 5, 2019 at 2:01 am
Mar 5, 2019, 1:56 am
#3
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Location: Canada, USA, Europe
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Posts: 31,452
ITB (world's largest travel and tourism fair) is this week, so flights to Berlin are exceptionally busy. Not surprised that the BA services are packed. Hotels are doing a brisk trade as well. Not much BA can do.
Mar 5, 2019, 2:10 am
#5
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Location: Germany
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Im not saying DYKWIA.. I'm saying who are you..
Mar 5, 2019, 2:13 am
#6
Join Date: Aug 2013
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Mar 5, 2019, 2:21 am
#7
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If you're not saying DYKWIA, then what's your complaint? Maybe there was only space for 8 more passengers on the earlier flights?
Mar 5, 2019, 2:26 am
#8
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Mar 5, 2019, 2:32 am
#9
Original Poster
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 809
Yes. And I think they advertise to help out the people first who frequently fly with them.
And obviously their system just hasn't worked.
And yes. I am complaining... Because that is the moment when you think your status should show loyalty.. And not get you an economy seat an hour later. Very easy.
So thank you for listening..i worked on a stand by and got approved
Last edited by Vasco Pridat; Mar 5, 2019 at 2:50 am
Mar 5, 2019, 2:45 am
#10
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Mar 5, 2019, 2:54 am
#12
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Yes. And I think they advertise to help out the people first who frequently fly with them.
And obviously their system just hasn't worked.
And yes. I am complaining... Because that is the moment when you think your status should show loyalty.. And not get you an economy seat an hour later. Very easy.
Yes. And I think they advertise to help out the people first who frequently fly with them.
And obviously their system just hasn't worked.
And yes. I am complaining... Because that is the moment when you think your status should show loyalty.. And not get you an economy seat an hour later. Very easy.
The OP didn't come on here with any question - he came here to let off steam. Let's allow him that.
Mar 5, 2019, 3:08 am
#13
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I'm not having a 'pop' at the OP just trying to give some explanation of how BA would have dealt with this.
If there are several elites on the same flights then BA has to choose between them so some factor must have been in play. If there had been one less GGL on the flight he might have got the ticket
And if you look at my very first post you'll see I mentioned the possibility of EU261 compensation so I've actually helped him,
If there are several elites on the same flights then BA has to choose between them so some factor must have been in play. If there had been one less GGL on the flight he might have got the ticket
And if you look at my very first post you'll see I mentioned the possibility of EU261 compensation so I've actually helped him,