Flying on separate OW tickets and missing connecting flight
#16
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MAD Runway regeneration work for March 2019
Hi,
From the Iberia forum
Delays at MAD
Looks Like MAD is down 1 runway for March.
Not sure if it caused the OP's delays but it seems to be causing delays at MAD.
Regards
TBS
From the Iberia forum
Delays at MAD
Looks Like MAD is down 1 runway for March.
Not sure if it caused the OP's delays but it seems to be causing delays at MAD.
Regards
TBS
#18
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,625
This ain't a holiday, I'd need to be at HEL in time for an early morning busines meeting the next morning. OW CS was below the standard. Nothing, actually I felt like being the party causing the trouble. No advice, no booking to the next flight... - nothing just the usual 80's, pls. go away.
Ps. Off course we were well aware of the risk when booking separete tickets, but still
Ps. Off course we were well aware of the risk when booking separete tickets, but still
You statte that you were well aware of the risk - the "but still" implies that you expected to be able to buy separate tickets but not take the drawbacks that go with it. If you had a through ticket and would misconnect, it may have rebooked on another flight to Helsinki
#19
Join Date: Jan 2010
Location: California
Posts: 463
Thank you for your replies Gents.
I had already boarded the IB aircraft, when the crew annouced/let us know of about an even more extended delay (45 min). We decided with my co-flyer to disembark the aircraft, yes a radical decission.
However, we were able to reach an advanced plan. We're flying with TP to our overnight final OW (!) destination. At this time I'd like to provide the audience with the certain details of the OW customer service. The travel party in question was OWE and OWS (!). Eventually I was expecting a bit more from IB.
This ain't a holiday, I'd need to be at HEL in time for an early morning busines meeting the next morning. OW CS was below the standard. Nothing, actually I felt like being the party causing the trouble. No advice, no booking to the next flight... - nothing just the usual 80's, pls. go away.
Ps. Off course we were well aware of the risk when booking separete tickets, but still
I had already boarded the IB aircraft, when the crew annouced/let us know of about an even more extended delay (45 min). We decided with my co-flyer to disembark the aircraft, yes a radical decission.
However, we were able to reach an advanced plan. We're flying with TP to our overnight final OW (!) destination. At this time I'd like to provide the audience with the certain details of the OW customer service. The travel party in question was OWE and OWS (!). Eventually I was expecting a bit more from IB.
This ain't a holiday, I'd need to be at HEL in time for an early morning busines meeting the next morning. OW CS was below the standard. Nothing, actually I felt like being the party causing the trouble. No advice, no booking to the next flight... - nothing just the usual 80's, pls. go away.
Ps. Off course we were well aware of the risk when booking separete tickets, but still
If anything, in these situations I have more sympathy for inexperienced leisure travelers genuinely unaware of the rules, than businesspeople who knew the potential pitfalls and then are annoyed others didn't bend the rules to accommodate them.
#21
Join Date: May 2013
Posts: 6,349
At this time I'd like to provide the audience with the certain details of the OW customer service. The travel party in question was OWE and OWS (!). Eventually I was expecting a bit more from IB.
This ain't a holiday, I'd need to be at HEL in time for an early morning busines meeting the next morning. OW CS was below the standard. Nothing, actually I felt like being the party causing the trouble. No advice, no booking to the next flight... - nothing just the usual 80's, pls. go away.
Ps. Off course we were well aware of the risk when booking separete tickets, but still
This ain't a holiday, I'd need to be at HEL in time for an early morning busines meeting the next morning. OW CS was below the standard. Nothing, actually I felt like being the party causing the trouble. No advice, no booking to the next flight... - nothing just the usual 80's, pls. go away.
Ps. Off course we were well aware of the risk when booking separete tickets, but still
As anticipated what you were told by BA CS was actually BA BS.
If you have commitments it's best just to book a single ticket. Or better still a non stop flight.
#22
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I feel really sorry for the OP. Even when one knows the risks, it is never pleasant to be in that situation. That said, unfortunately, the outcome was the one that most of us would have predicted. It seems that the OP thought that the fact that the two separate bookings were on OW airlines would give him/her a greater chance of "informal protection". It doesn't. Whether you do IB and AY (or as mentioned BA and BA) or IB and AF, LH, or U2 is just the exact same. It seems that the OP thought that the passengers' OW status would give him/her a greater chance of informal protection, again, it doesn't, no frequent flyer card or Gold Guest List gives the same rights in this situation, ie none, and any help should be taken as sheer luck as the entitlement is exactly nil.
Incidentally, the OP refers to customer service but it is actually certain that no help would come from that corner. If any 'sheer luck' is ever going to come, that will be only from the airport staff which are the only ones who might be entitled to go beyond the rules.
Anyway, a very unhappy experience for the OP, and that is sad, but also unfortunately a largely predictable one.
PS: Am I the only one puzzled about what the relevance is of any of this to the BA forum?
Incidentally, the OP refers to customer service but it is actually certain that no help would come from that corner. If any 'sheer luck' is ever going to come, that will be only from the airport staff which are the only ones who might be entitled to go beyond the rules.
Anyway, a very unhappy experience for the OP, and that is sad, but also unfortunately a largely predictable one.
PS: Am I the only one puzzled about what the relevance is of any of this to the BA forum?
#24
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Thank you for your replies Gents.
I had already boarded the IB aircraft, when the crew annouced/let us know of about an even more extended delay (45 min). We decided with my co-flyer to disembark the aircraft, yes a radical decission.
However, we were able to reach an advanced plan. We're flying with TP to our overnight final OW (!) destination. At this time I'd like to provide the audience with the certain details of the OW customer service. The travel party in question was OWE and OWS (!). Eventually I was expecting a bit more from IB.
This ain't a holiday, I'd need to be at HEL in time for an early morning busines meeting the next morning. OW CS was below the standard. Nothing, actually I felt like being the party causing the trouble. No advice, no booking to the next flight... - nothing just the usual 80's, pls. go away.
Ps. Off course we were well aware of the risk when booking separete tickets, but still
I had already boarded the IB aircraft, when the crew annouced/let us know of about an even more extended delay (45 min). We decided with my co-flyer to disembark the aircraft, yes a radical decission.
However, we were able to reach an advanced plan. We're flying with TP to our overnight final OW (!) destination. At this time I'd like to provide the audience with the certain details of the OW customer service. The travel party in question was OWE and OWS (!). Eventually I was expecting a bit more from IB.
This ain't a holiday, I'd need to be at HEL in time for an early morning busines meeting the next morning. OW CS was below the standard. Nothing, actually I felt like being the party causing the trouble. No advice, no booking to the next flight... - nothing just the usual 80's, pls. go away.
Ps. Off course we were well aware of the risk when booking separete tickets, but still
CS is provided by the carrier which caused the delay and that carrier's obligation was to get you to LHR, not to HEL. Period.
I have no idea whether the staff you dealt with were polite or rude and, if the latter, that is never acceptable. But, beyond tone of voice, it would have been extraordinary for BA to reroute a person traveling to LHR, to HEL instead.
Traveling on separate tickets is a matter of risk tolerance. You were willing to bear that risk and that is absolutely fine. Many people do. But, what is not fair is to then turn around and, having chosen to take on a risk, suggest that "OW" did not do its job here. It did.
#25
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Anyway, if you were booked on that 1925 AY flight LHR-HEL, that's the last flight of the day from LHR to HEL. If you really do have to be in HEL in time for an early morning business meeting tomorrow, that wasn't a safe plan - even if you had a through ticket. What if that aircraft had gone tech at LHR? Just one thing going wrong would mean you'd miss that meeting.
#26
Join Date: Oct 2006
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OP, the last Finnair flight to HEL actually left Heathrow 55 minutes late at 20:20. The IB A340 flight arrived at 18:38 instead of 16:20. So you probably would have made it. However, I totally understand if you needed to be in HEL tomorrow the need to take control and make alternative plans.
Best of luck for a successful trip to HEL, and chalk this one up to ‘shit happens’!
Best of luck for a successful trip to HEL, and chalk this one up to ‘shit happens’!