13 future reservations gone?
Feb 25, 2019, 1:04 am
#1
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13 future reservations gone?
Retrieving my BAEC account today, I was surprised to find no future reservations. A laconic message stated "We can't find any bookings for this account". I have 13 upcoming BA reservations this calender year, and was prepared to make another one. Calling GGL, the agent said "Yes, we've seen that happen to some accounts before", and promised to report the matter.
Is there no end to BA IT-failures?
Is there no end to BA IT-failures?
Feb 25, 2019, 1:05 am
#2
Join Date: Oct 2007
Location: London
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Retrieving my BAEC account today, I was surprised to find no future reservations. A laconic message stated "We can't find any bookings for this account". I have 13 upcoming BA reservations this calender year, and was prepared to make another one. Calling GGL, the agent said "Yes, we've seen that happen to some accounts before", and promised to report the matter.
Is there no end to BA IT-failures?
Is there no end to BA IT-failures?
Feb 25, 2019, 1:16 am
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Is this the first time you have seen this? I get it around 2 or 3 times a year and I know it has featured in FT before. It us a regular and very longstanding minor annoyance of BA.com, and comes from when the library of trips gets out of sync with your account. There is a batch job which repairs it, so in a day or two it will be back to normal. Usually just BA.com is affected so the App helps to get the PNRs and then MMB works in the usual way. Or do an email search on "IATA Number" and you will see the e-ticket movements, it won't always pick up Iberia bookings, so a separate search for "075-" may be needed.
Feb 25, 2019, 1:29 am
#7
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Feb 25, 2019, 2:19 am
#8
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Thanks for all input. Before calling, I did the log out/in and even restarted the laptop - still the same depressing result. As a desperate move, grabbed the phone and tried the app. Slightly better, but only 5 of 13 reservations showing, and missing the first one.
Presently on the move, have tried the app again, log out/in preceeding, but no difference. Will try ba.com again midday.
Not concerned about really losing the reservations, but the fact that many of you have experienced the same, and some even more than once, does however make me worried. I guess we're in for another BA melt-down?
Presently on the move, have tried the app again, log out/in preceeding, but no difference. Will try ba.com again midday.
Not concerned about really losing the reservations, but the fact that many of you have experienced the same, and some even more than once, does however make me worried. I guess we're in for another BA melt-down?
Feb 25, 2019, 2:30 am
#9
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Bit of a slow burn one if so, it's been going on for about 6 years.
Feb 25, 2019, 2:59 am
#10
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
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I had this issue yesterday using Chrome. Logged in, logged out, logged in again but still no reservations. I changed browser, logged in using Microsoft Edge and the bookings were there. They did appear on the App too. Try changing browser and see if that works.
Feb 25, 2019, 3:47 am
#11
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Back on the laptop. Stayed on Firefox, but logged out/in again - Voilà - all reservations visible again.
Learned something new today. Thanks to all responding ^
Bit of a slow burn one if so, it's been going on for about 6 years.
...but hasn't there already been two episodes in the recent years? 
Learned something new today. Thanks to all responding ^
Bit of a slow burn one if so, it's been going on for about 6 years.
Feb 25, 2019, 5:10 am
#12
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
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Honestly you really shouldn't be worried. Your reservations haven't gone anywhere, just that some small component is broken / out of synch / unable to connect between BA's back end services and their front end services (such as the website or the app). Best to have a list of your PNRs though so that you can look them up manually if the website or app can't list them at the time you need them..
Feb 25, 2019, 5:24 am
#13
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Feb 25, 2019, 5:27 am
#14
Join Date: Jun 2009
Location: UK
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It is also one of those issues that might need you to clear the cache of cookies. I do not know what cookies BA use, but one one occasion I ended up using 3 browsers to make a booking. A full cache clear and IT 101, (turn the machine off and on again) eventually worked with Firefox,
Feb 25, 2019, 5:47 am
#15
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Yep... Happens all the time with mine too...
I am currently only showing bookings which my TA made months ago and are half used... My own bookings which are all new and the trip not started yet, are not there...
They will be later on or tomorrow....
I am currently only showing bookings which my TA made months ago and are half used... My own bookings which are all new and the trip not started yet, are not there...
They will be later on or tomorrow....