More inconsistency from BA FIRST: short trip report
#77
Join Date: Sep 2010
Posts: 610
Cheap pay for crew or cheap tickets? The tickets are certainly not cheap. Picking random dates in March, I priced out YVR-LHR for a one week return trip. F came in at $15,569, or roughly £9025. Same flight in Y is $1160, or £672. For that sort of money I would expect F to be perfect.
But i am with Jagboi.. if i was to may 10 times more than i am paying for my Y ticket, then i am going to expect the service to be perfect in both J and F. Saying that, i used to expect a certain level of service from my Y attendants which i never got and then flew both United and AA and realised that BA crew really could not give less of a toss about any of us in Y whereas american carriers seem to actually care more.
#78
Join Date: Nov 2017
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#79
Join Date: Jan 2010
Posts: 3,190
What's more alarming is that Alex Cruz made comments about improving F more on the soft side than the hard side for the "new F" - I think this was when he was talking about the A350 (the first of which come without F, but others will have F) IIRC. If we cannot get consistent service now, what hope do we have when the service is even more demanding?
rb211.
rb211.
#80
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At the end of the day if you have to think twice about paying extra for F then I suspect it's not for you.
#81
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On this one specific point, ISTR that 2019 should be the year in which the JNB lounges are refurbished.
#82
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#83
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As an update to my earlier post, just arrived back from LAX on the BA268 and, as anticipated, l had a great flight. Excellent, attentive crew, hot soup, hot food and cold champagne. When I expressed some indecisiveness about my main course choice the crew member offered to prepare two main courses just in case I didn’t like my first choice.
Drink and meal orders taken on the ground, drink arrived within 10 minutes of departure and food service completed within 90 minutes of departure. I enjoyed a good sleep in a cabin kept at an appropriate temperature.
Drink and meal orders taken on the ground, drink arrived within 10 minutes of departure and food service completed within 90 minutes of departure. I enjoyed a good sleep in a cabin kept at an appropriate temperature.
#84
Join Date: Apr 2015
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As an update to my earlier post, just arrived back from LAX on the BA268 and, as anticipated, l had a great flight. Excellent, attentive crew, hot soup, hot food and cold champagne. When I expressed some indecisiveness about my main course choice the crew member offered to prepare two main courses just in case I didn’t like my first choice.
Drink and meal orders taken on the ground, drink arrived within 10 minutes of departure and food service completed within 90 minutes of departure. I enjoyed a good sleep in a cabin kept at an appropriate temperature.
Drink and meal orders taken on the ground, drink arrived within 10 minutes of departure and food service completed within 90 minutes of departure. I enjoyed a good sleep in a cabin kept at an appropriate temperature.
#85
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#86
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#88
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I see your point which is totally valid but you misunderstand my point, how many of these travellers are say using this through redemption that was made on business travel paid for by their employer.
#89
Join Date: Sep 2013
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Should we perhaps look at further ‘segregation’ - say, to distinguish those who may have paid a much higher cash fare than others, but travelling in the same F cabin, on the very same flight ?
If I had an urgent need to fly, say from London to Jo’burg nonstop next Wednesday, returning a week later - and was determined to fly First with BA - it would cost me around £11,500 for the privilege. A lot of money by most benchmarks.
But there will be people sitting in the cabin who will have booked cash tickets several months earlier, and hence will have paid far, far, less. Maybe £9000 less. Should the crew get given a fare breakdown by passenger so that they can then adjust their service standards accordingly ? Does one passenger get offered champagne, but another not ? Perhaps different crockery too ... ?
I get the impression you may not have quite thought this through.
#90
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