Advance seat selection QR fail
Feb 9, 2019, 11:58 pm
#1
Original Poster
Join Date: Mar 2008
Location: Marske UK; Limerick, Ireland; KL, Malaysia
Programs: BA Gold, Amex Plat
Posts: 48
Advance seat selection QR fail
When I choose seat selection from MMB for redemption flights on the BA Exec site, I’m taken to the Qatar Airways website. Seats in Business Class duly appear, when when selected and saved I receive this message:
”We are unable to process your request. Please try again later. (IBE_99).” and: “The same frequent flyer number has been entered more than once. Please validate your entries and try again. (1302).
This has been happening consistently since last summer for a series of redemption flights. I didn’t enter the FF number once never mind more than once, but I presume BA would have attached it to the locator used for the bookings. Does not matter whether I follow the link from MMB or try directly on the QR website. Using PC or BA app yields same result. I presumed that gold status allows me to book these seats in advance.
Wondered if anyone else had experience of this problem and of any workaround - other than a longbcall to Exec Club?
”We are unable to process your request. Please try again later. (IBE_99).” and: “The same frequent flyer number has been entered more than once. Please validate your entries and try again. (1302).
This has been happening consistently since last summer for a series of redemption flights. I didn’t enter the FF number once never mind more than once, but I presume BA would have attached it to the locator used for the bookings. Does not matter whether I follow the link from MMB or try directly on the QR website. Using PC or BA app yields same result. I presumed that gold status allows me to book these seats in advance.
Wondered if anyone else had experience of this problem and of any workaround - other than a longbcall to Exec Club?
Feb 10, 2019, 12:17 am
#2
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
I assume it’s a QR operated flight? If so, have you tried calling them? I have had issues like this in the past (admittedly not with QR) and usually contacting the operating carrier has solved the issue.
Feb 10, 2019, 4:11 am
#3
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,481
When I choose seat selection from MMB for redemption flights on the BA Exec site, I’m taken to the Qatar Airways website. Seats in Business Class duly appear, when when selected and saved I receive this message:
”We are unable to process your request. Please try again later. (IBE_99).” and: “The same frequent flyer number has been entered more than once. Please validate your entries and try again. (1302).
This has been happening consistently since last summer for a series of redemption flights. I didn’t enter the FF number once never mind more than once, but I presume BA would have attached it to the locator used for the bookings. Does not matter whether I follow the link from MMB or try directly on the QR website. Using PC or BA app yields same result. I presumed that gold status allows me to book these seats in advance.
Wondered if anyone else had experience of this problem and of any workaround - other than a longbcall to Exec Club?
”We are unable to process your request. Please try again later. (IBE_99).” and: “The same frequent flyer number has been entered more than once. Please validate your entries and try again. (1302).
This has been happening consistently since last summer for a series of redemption flights. I didn’t enter the FF number once never mind more than once, but I presume BA would have attached it to the locator used for the bookings. Does not matter whether I follow the link from MMB or try directly on the QR website. Using PC or BA app yields same result. I presumed that gold status allows me to book these seats in advance.
Wondered if anyone else had experience of this problem and of any workaround - other than a longbcall to Exec Club?
Feb 11, 2019, 8:32 am
#4
Original Poster
Join Date: Mar 2008
Location: Marske UK; Limerick, Ireland; KL, Malaysia
Programs: BA Gold, Amex Plat
Posts: 48
Thanks guys - was about to call Qatar only to find my daughter (pax plus her husband) managed to book seats via the BA website! She is London based and I’m currently in Kuala Lumpur - which may explain this.