Jan 5, 2019, 2:20 am
Last edit by: Prospero
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Sep 14, 2022, 12:57 am
#646
Join Date: Sep 2022
Posts: 1
Hello, I am trying my best to make a claim for missing Avios on the BA website.
There seems to be a bug where it wont allow me to complete the flight number.
I cannot find my ticket numbers so I nee to make the claim but BA are making ti impossibel for me.
I read on this forum to private message BAMissingAvios
But I have had no reply. Is this the correct person to speak to?
Please help on how to get my missing avios onto my account.
Many Thanks
Stevie
There seems to be a bug where it wont allow me to complete the flight number.
I cannot find my ticket numbers so I nee to make the claim but BA are making ti impossibel for me.
I read on this forum to private message BAMissingAvios
But I have had no reply. Is this the correct person to speak to?
Please help on how to get my missing avios onto my account.
Many Thanks
Stevie
Sep 14, 2022, 3:44 am
#647
Join Date: Aug 2014
Location: London
Programs: KLM, BA Silver, Etihad
Posts: 920
Hello, I am trying my best to make a claim for missing Avios on the BA website.
There seems to be a bug where it wont allow me to complete the flight number.
I cannot find my ticket numbers so I nee to make the claim but BA are making ti impossibel for me.
I read on this forum to private message BAMissingAvios
But I have had no reply. Is this the correct person to speak to?
Please help on how to get my missing avios onto my account.
Many Thanks
Stevie
There seems to be a bug where it wont allow me to complete the flight number.
I cannot find my ticket numbers so I nee to make the claim but BA are making ti impossibel for me.
I read on this forum to private message BAMissingAvios
But I have had no reply. Is this the correct person to speak to?
Please help on how to get my missing avios onto my account.
Many Thanks
Stevie
Not sure if it helps but it was something that solved my problem when I couldn't find any emails about my flight.
I still don't have my Tier point or Avios mind but at least the issues have been logged several times and ignored now....
Sep 15, 2022, 12:35 am
#648
Join Date: Sep 2016
Programs: Hilton/Diamond, BA/Gold
Posts: 158
Got kicked out the app yesterday and couldnt log back in, tried logging in through the BA site and was told they need to verify my account.
When requesting a code, I was then told
When requesting a code, I was then told
Sorry, we can't send you a code at the moment due to a fault with our systems.
Sep 19, 2022, 10:01 am
#649
Join Date: Apr 2009
Location: UK
Programs: MUCCI du gingembre cinquant, CAMRA
Posts: 1,282
BA.com slow and wouldn't let me modify booking
Today I needed to change dates on a complex booking to the USA. The BA website was slow and whatever new flights I selected it came up with the error:
Sorry the selected booking is no longer available (or words to that effect).
I got nowhere so decided to call the gold line. The agent said that there had been a few complaints about the website being slow and was able to very easily change my flights, so the error message was wrong!
On the positive side, the agent I spoke to was right on the ball and very helpful, so much so that I sent in a golden ticket.
Sorry the selected booking is no longer available (or words to that effect).
I got nowhere so decided to call the gold line. The agent said that there had been a few complaints about the website being slow and was able to very easily change my flights, so the error message was wrong!
On the positive side, the agent I spoke to was right on the ball and very helpful, so much so that I sent in a golden ticket.
Oct 5, 2022, 12:19 pm
#650
Join Date: Oct 2021
Location: London (ne Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 1,004
Unsure if this is a problem with my bank or the BA website, have tried a few times now to finalise a booking but they won't take my money!
Hopefully fares won't increase by the time it's rectified.
We weren’t able to process your payment. Please try again to complete your booking.
Hopefully fares won't increase by the time it's rectified.
Oct 18, 2022, 9:24 am
#651
Join Date: Mar 2007
Programs: BAEC GFL, GGL, CCR; Marriott PFL, Ambassador; Hilton Diamond
Posts: 1,078
Either I am going senile or the BA search engine is confused
I am searching BRU>LAX and this is the search result. In the detailed search results I get a list of LAX options and a list of ONT options. Totally random:
Oct 28, 2022, 10:06 am
#652
Join Date: Feb 2011
Posts: 277
Hi, I have a new passport now (can you believe received it in a week from applying online!) the website won't let me update by advanced passenger information - keep getting a message to log out and log on again, any ideas of how to resolve please? Thanks
Edit - resolved went to the app
Edit - resolved went to the app
Last edited by Dreaming of WT+; Oct 28, 2022 at 10:19 am Reason: Resolved
Nov 12, 2022, 7:20 am
#653
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Dreaming of WT+ exactly the same issue here for me on the website -
Where in the app did you update it? I can't see anything on the Android one under My Account?
Where in the app did you update it? I can't see anything on the Android one under My Account?
Nov 21, 2022, 7:07 am
#654
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,679
Anyone else getting log-in issues on the App on I-Phone? I just get, "Sorry we are unable to log you in. Please upgrade to the latest IOS version. If the problem persists visit ba.com"
There was no automatic prompt to upgrade to the latest version of the App (as happens with Easyjet and Ryanair) so I deleted the BA app and re-installed it. But I still get the same message
Is the message telling me to upgrade the latest version of the main IOS or the App? If the latter, I have done that and it still doesn't work
There was no automatic prompt to upgrade to the latest version of the App (as happens with Easyjet and Ryanair) so I deleted the BA app and re-installed it. But I still get the same message
Is the message telling me to upgrade the latest version of the main IOS or the App? If the latter, I have done that and it still doesn't work
Nov 21, 2022, 7:22 am
#655
Join Date: Feb 2009
Location: Chelsea
Programs: BA Gold
Posts: 1,228
Anyone else getting log-in issues on the App on I-Phone? I just get, "Sorry we are unable to log you in. Please upgrade to the latest IOS version. If the problem persists visit ba.com"
There was no automatic prompt to upgrade to the latest version of the App (as happens with Easyjet and Ryanair) so I deleted the BA app and re-installed it. But I still get the same message
Is the message telling me to upgrade the latest version of the main IOS or the App? If the latter, I have done that and it still doesn't work
There was no automatic prompt to upgrade to the latest version of the App (as happens with Easyjet and Ryanair) so I deleted the BA app and re-installed it. But I still get the same message
Is the message telling me to upgrade the latest version of the main IOS or the App? If the latter, I have done that and it still doesn't work
Nov 21, 2022, 9:19 am
#657
Join Date: Jul 2010
Location: Forest of Dean
Programs: BAEC Gold, IHG Platinum
Posts: 88
BA hols payment problem
I am trying to pay the balance on a BA Hols booking using Amex. When I hit submit I get an error message saying 'try later'. I have tried several times over the last 24hrs and it isn't going away.
Nov 21, 2022, 9:28 am
#658
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,679
I have had exactly the same problem for the last three weeks, and tried the same fixes as you. I had given up and then I had a notification to update the Apple operating system (or whatever it is, I am avowedly non-technical!) which I did and - bingo, its back up and running. Which is a great relief because I find the App so much easier to use than ba.com, which is beyond dreadful.
Nov 22, 2022, 8:18 am
#660
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,154
Holiday finder broken?