Check-in issues at LHR T5 - 20/12/2018
Dec 20, 2018, 10:20 am
#1
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Check-in issues at LHR T5 - 20/12/2018
OH is at T5 right now and apparently there are issues with the check-in system, which means that agents are unable to check in passengers and/or luggage.
Dec 20, 2018, 10:35 am
#7
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,972
No, but they use the Altéa back office system, also used by FLY, which gives us a clue that it's further down the food chain than FLY.
When this happened last time, it took about an hour to recover the system (and rather longer to sort out the flights on the ground).
When this happened last time, it took about an hour to recover the system (and rather longer to sort out the flights on the ground).
Dec 20, 2018, 11:06 am
#12
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,972
The details are in the LGW thread, but we now have confirmation from BA that Pegasus and Amadeus are currently having system issues.
