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-   British Airways | Executive Club (https://www.flyertalk.com/forum/british-airways-executive-club-446/)
-   -   Check-in issues at LHR T5 - 20/12/2018 (https://www.flyertalk.com/forum/british-airways-executive-club/1946836-check-issues-lhr-t5-20-12-2018-a.html)

ringingup Dec 20, 2018 10:20 am
Check-in issues at LHR T5 - 20/12/2018
 
OH is at T5 right now and apparently there are issues with the check-in system, which means that agents are unable to check in passengers and/or luggage.

ringingup Dec 20, 2018 10:25 am
Apparently he was the first or among the first to be hit by the issue. Flight's at 6:20 pm. It's very tight.

Takiteasy Dec 20, 2018 10:31 am
Looks like it’s network wide. Same at GVA and same for my mate at the BA desk in ARN. No luggage check-in.

ringingup Dec 20, 2018 10:31 am
Apparently CX is also affected. Do they also use FLY?

Mike Gold Dec 20, 2018 10:32 am
Same in T3 no check-in available for all BA passengers for the past 30 minutes!

WorldLux Dec 20, 2018 10:34 am
Could this possibly be linked to the MMB/OLCI problems that have been reported?

corporate-wage-slave Dec 20, 2018 10:35 am
Originally Posted by ringingup (Post 30557639)
Apparently CX is also affected. Do they also use FLY?
No, but they use the Altéa back office system, also used by FLY, which gives us a clue that it's further down the food chain than FLY.

When this happened last time, it took about an hour to recover the system (and rather longer to sort out the flights on the ground).

cauchy Dec 20, 2018 10:45 am
Originally Posted by WorldLux (Post 30557657)
Could this possibly be linked to the MMB/OLCI problems that have been reported?
MMB isn't working for me, and the call centre says their servers are down.

Stewie Mac Dec 20, 2018 10:47 am
and trying to book flights on ba.com gets an error message 'sorry, we don't fly that route' (for lhr-jnb)....

Takiteasy Dec 20, 2018 10:52 am
​​​​Looks like it’s restarting.
For future use is there a live status page for Amadeus anywhere?

callum9999 Dec 20, 2018 10:54 am
I got off the phone to them a minute ago and they are saying Amadeus is down and I should call back at 10pm.

corporate-wage-slave Dec 20, 2018 11:06 am
The details are in the LGW thread, but we now have confirmation from BA that Pegasus and Amadeus are currently having system issues.

cauchy Dec 20, 2018 11:08 am
Originally Posted by Takiteasy (Post 30557762)
​​​​Looks like it’s restarting.
For future use is there a live status page for Amadeus anywhere?
Yes, managed to get into MMB and could cancel my flight.

kosy91 Dec 20, 2018 11:09 am
After quite a few error messages, managed to OLCI check for my flight tomorrow through the app !

gms Dec 20, 2018 11:23 am
Huge queues at T5 now. Announcements saying you cannot go through security until 90 mins before your flight


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