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Another winning lawsuit against BA for cancelling tickets that were "too cheap"

Another winning lawsuit against BA for cancelling tickets that were "too cheap"

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Old Nov 9, 18, 5:16 am
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Another winning lawsuit against BA for cancelling tickets that were "too cheap"

http://thejc.newspaperdirect.com/epaper/viewer.aspx?issue=13072018110900000000001001&page= 1&article=7064f037-8053-47e8-8b60-3792b2755f4b&key=HwOoEpuriHVfB6rZm4pV8A%3D%3D&feed =rss

Excerpt:
HUNDREDS OF passengers who planned to fly to Tel Aviv last September could be in line for compensation from British Airways totalling thousands of pounds after an independent adjudicator found the airline had wrongly cancelled a family’s cheap tickets.

In June, Professor Sanjoy Mukherjee-Richardson bought return tickets for himself, his wife and five-year-old son for a total of £501.48 through an agency, intending to fly to Israel before Succot in September.
But he was one of 2,000 passengers whose tickets were cancelled by British Airways because the airline said the price they paid was too cheap and a mistake.
The CEDR scheme seems to be valid globally https://cedr.com/aviation/docslib/5-...st-edition.pdf
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Old Nov 9, 18, 5:22 am
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I wonder how many of those 2000 people will see this? I assume each of the 2000 will have to raise CEDR cases to get their tickets. Even if a further 500 raise cases and win, BA will count it as good result.

Last edited by DYKWIA; Nov 9, 18 at 6:01 am
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Old Nov 9, 18, 5:59 am
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Given that they seem to have honoured the £667 First class JNB & CPT fares, which really do look like a mistake fare, I don't know how BA can expect people to know when something is a mistake fare and when it's just a sale price. These fares, whilst lower than usual, weren't massively low, and a lot of people booked in good faith and were left out of pocket when BA cancelled, so personally i hope lots of them do sue.
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Old Nov 9, 18, 6:05 am
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I think this relates to this back story:
Mistake fare LHR - TLV [Tickets now cancelled by BA]

The date doesn't quite line up, but the fare does. I'm surprised with the number of people that picked up on this fare, though the number of participates to lurkers in this forum is a high number. The fare was also listed on other blogs.
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Old Nov 9, 18, 6:06 am
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Originally Posted by cosmo74 View Post
Given that they seem to have honoured the £667 First class JNB & CPT fares, which really do look like a mistake fare, I don't know how BA can expect people to know when something is a mistake fare and when it's just a sale price.
I think it's usually pretty obvious when something is an error fare.

Whether or not the airline decides to honour one, or to cancel, is a different question. The fact that BA hasn't cancelled the JNB/CPT fares doesn't mean that it was just a sale fare - it clearly wasn't.
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Old Nov 9, 18, 6:06 am
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Good for them. I hope BA will end up paying to a lot more passengers. After the 24 hour cooling off period, I can imagine what would happen if I tried to change/cancel a non flexible ticket because "I made a mistake". The answer would likely not be "of course".
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Old Nov 9, 18, 9:06 am
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Originally Posted by Globaliser View Post
I think it's usually pretty obvious when something is an error fare.

Whether or not the airline decides to honour one, or to cancel, is a different question. The fact that BA hasn't cancelled the JNB/CPT fares doesn't mean that it was just a sale fare - it clearly wasn't.
I disagree. The main reason that people come across "error fares" is certain blogs screaming ERROR FARE / DON'T CALL THE AIRLINE / BOOK BEFORE IT'S GONE etc. But that's how they choose to market themselves as sources of good fare deals.

We wouldn't bad an eyelid if QR offered a sub £1,000 2-for-1 in J to virtually anywhere. So why must BA low fares be assumed to be mistakes?
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Old Nov 9, 18, 9:33 am
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Originally Posted by craigthemif View Post
We wouldn't bad an eyelid if QR offered a sub £1,000 2-for-1 in J to virtually anywhere. So why must BA low fares be assumed to be mistakes?
Because BA donít offer sub £500 long haul J fares or sub £1k long haul F fares as far as I remember. Very difficult for anyone who booked Viking or Bratwurst to claim they had no idea it was a mistake.

This TLV fare is far more marginal as the error seemed largely to relate to booking class rather than fre level. I assume thatís why BA gave £100 vouchers to all who booked.
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Old Nov 9, 18, 10:24 am
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Originally Posted by KARFA View Post


Because BA donít offer sub £500 long haul J fares or sub £1k long haul F fares as far as I remember. Very difficult for anyone who booked Viking or Bratwurst to claim they had no idea it was a mistake.

This TLV fare is far more marginal as the error seemed largely to relate to booking class rather than fre level. I assume thatís why BA gave £100 vouchers to all who booked.
OK. But say I rarely, if ever fly BA, decide to visit the Eastern Med, and see Istanbul or Cyprus for £400 and Tel Aviv for £500. Why exactly should I be so convinced that £500 is a mistake fare? Or that there is a particularly cheap fare ex-ZRH - even in F - because BA is annoyed that Swiss launched a fare sale from the UK and wants to fight back...


I don't doubt that some people book error fares in the full knowledge that they are probably error fares. But that doesn't mean that the basic assumption should be that all people booking cheap fares are surely aware that they are errors...
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