Original Routing Credit denied from AA
#1
Original Poster
Join Date: Oct 2001
Location: London
Programs: BA Gold, Hilton Gold, Marriott Gold, Amex Platinum
Posts: 18
Original Routing Credit denied from AA
Hi. New to contributing to the boards but long time reader.
I would be very grateful for any suggestions please
We (family of 5) were originally routed ARN-LHR-LAX-LHR-ARN in WTP. The AA6215 flight on the 18/8 (flying as BA281 metal 787 ) from LHR-LAX was cancelled and we were were moved to VS for LHR-LAX in PEX. All other sectors were fine and were credited.
I wrote to BAEC and requested ORC for the IRROPS and they informed me that needed to contact AA. After 3 weeks I have received an email from BAEC advising that AA have denied Avios and Tier Points credit.
I have since spoken to BAEC and they have told me that although they would have awarded the Avios and TP on a BA ticket, they cannot help me further as AA have denied. Helpful for the future maybe .....but not so much for today.
Disappointingly this loss of 90TP impacts my achieving Gold for the year (currently 1410TP but only 2 weeks and I could possibly squeeze a LHR-HEL CW trip but I am not sure that I should have to?) and it affects my son who has 760TP but needs the 4th BA flight to get Silver.
Any suggestions if I can push this further....do I ring BAEC again? or AA? or is this a loss I have to accept?
Thank you in advance
I would be very grateful for any suggestions please
We (family of 5) were originally routed ARN-LHR-LAX-LHR-ARN in WTP. The AA6215 flight on the 18/8 (flying as BA281 metal 787 ) from LHR-LAX was cancelled and we were were moved to VS for LHR-LAX in PEX. All other sectors were fine and were credited.
I wrote to BAEC and requested ORC for the IRROPS and they informed me that needed to contact AA. After 3 weeks I have received an email from BAEC advising that AA have denied Avios and Tier Points credit.
I have since spoken to BAEC and they have told me that although they would have awarded the Avios and TP on a BA ticket, they cannot help me further as AA have denied. Helpful for the future maybe .....but not so much for today.
Disappointingly this loss of 90TP impacts my achieving Gold for the year (currently 1410TP but only 2 weeks and I could possibly squeeze a LHR-HEL CW trip but I am not sure that I should have to?) and it affects my son who has 760TP but needs the 4th BA flight to get Silver.
Any suggestions if I can push this further....do I ring BAEC again? or AA? or is this a loss I have to accept?
Thank you in advance
#4
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Join Date: Aug 2010
Location: DCA
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Posts: 50,262
AA is generally very good and quick at granting ORC. But, it will only do so when it is AA metal which has caused the reroute. The cancelled flight here was on BA metal and it is BA which must make this right. The problem is, of course, that BA has no means of crediting AA miles. Why it can't credit TP's when it was a BA-operated flight is simply staff not wanting to act.
Elevate with BA and make it clear that it was BA metal. Use the BA flight number.
Elevate with BA and make it clear that it was BA metal. Use the BA flight number.
#5
Original Poster
Join Date: Oct 2001
Location: London
Programs: BA Gold, Hilton Gold, Marriott Gold, Amex Platinum
Posts: 18
Thank you for your comments
Disappointing that this discrepancy exists between two main members of OW. So I have learnt that I should book BA directly in the future....and may need to accept this loss
However there is an injustice here - the flight routing was taken in order to achieve status with BAEC - the routing was altered by BA and now BA have made little attempt to help.
I will elevate with BA as suggested............
Disappointing that this discrepancy exists between two main members of OW. So I have learnt that I should book BA directly in the future....and may need to accept this loss
However there is an injustice here - the flight routing was taken in order to achieve status with BAEC - the routing was altered by BA and now BA have made little attempt to help.
I will elevate with BA as suggested............
#6
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
I had similar a few years back. Although I never did get the tier points I deserved, I was pushed up to gold, as I also needed those ORC TP’s to hit gold at the time.
Asking for that may be the best ans easiest option.
Asking for that may be the best ans easiest option.
#7
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 299
BA Tier Points Credit
Therefore, it is up to to the FFP airline to decide whether or not they can/want to give the Tier Points. Agents can easily override the system by adding/removing TP, you just need to have a supervisor approve.
Unless I am totally wrong in my naive assumption, you should escalate this to the higher levels of BAEC and have a Senior Customer Specialist reply to you.
Keep us updated and good luck!
-vinnyc
Last edited by vinnyc; Sep 10, 2018 at 11:33 am Reason: clarification
#8
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,805
And you know what they said? Well, some of it was true!
Welcome to Flyertalk London Calling and welcome to the BA forum, and remember to keep us at the top of your dial. I'm afraid you have indeed had the correct information and all you can do is to accept it for what it is. You may be able to get something out of VS' scheme after the event.
Welcome to Flyertalk London Calling and welcome to the BA forum, and remember to keep us at the top of your dial. I'm afraid you have indeed had the correct information and all you can do is to accept it for what it is. You may be able to get something out of VS' scheme after the event.
#9
Original Poster
Join Date: Oct 2001
Location: London
Programs: BA Gold, Hilton Gold, Marriott Gold, Amex Platinum
Posts: 18
Thanks to all.
I have escalated within the Executive Club and cross fingers - for myself (90TP to get to Gold) and my son (needs 4th BA flight to be made Silver).
I have also involved CS as the communication between CS and BAEC is woeful. Apparently case numbers can't be shared so each time I ring BAEC I have a 30 minute preamble to re-explain the situation. Done it 3 times today and twice last week. And after all that....as a lowly Silver......I still cannot get a Team Leader to look at this again.....yet.
Thanks to corporate-wage-slave. Re-activated my VS account and will try to claim for the travelled segment. I know that this is a BA forum, but the VS PEX product was very good especially on a 787 that flies!
Again....very grateful for all the advice
I have escalated within the Executive Club and cross fingers - for myself (90TP to get to Gold) and my son (needs 4th BA flight to be made Silver).
I have also involved CS as the communication between CS and BAEC is woeful. Apparently case numbers can't be shared so each time I ring BAEC I have a 30 minute preamble to re-explain the situation. Done it 3 times today and twice last week. And after all that....as a lowly Silver......I still cannot get a Team Leader to look at this again.....yet.
Thanks to corporate-wage-slave. Re-activated my VS account and will try to claim for the travelled segment. I know that this is a BA forum, but the VS PEX product was very good especially on a 787 that flies!
Again....very grateful for all the advice
#10
Join Date: Jan 2016
Posts: 96
As others have said if you can live without the miles (which you shouldn’t have to but that’s globalisation for you) I’d push BA to give you the status’s for you and your son. My experience of this is while it takes a couple of attempts, eventually you get someone who has the ability to press a button which pushes you to the next tier and overides everything else (TPs/flights) - I wouldn’t be afraid to mention that you were impressed by the VS product and all that’s keeping you at BA is status! Good luck!
#11
Join Date: Jul 2016
Location: Oxford (&Western Isles )
Programs: BA GGL, CCR; RyanAir MillionMiler :( ;
Posts: 756
I had a (somewhat) similar refusal from AA to BA for ORC in USA. The difference was 70 TPs if I remember correctly. However, BA said that whilst they could not credit the TPs , they would make a note on my BAEC account and “sort it” if I ended up the year being 70 points short. Ie discretionary award of the status. In the event it didn’t make any difference.
so, it might be worth focusing on trying to get BA to use their discretion to award you and your son the levels you would have gained if BA hadn’t had a problem with that flight.
good luck.
PS I am in Panama today ( the Miraflores locks are amazing) , flying 8 sectors back to LA via the hurricane-threatened Carolinas tomorrow. I am expecting to be offered a direct flight back to LA from Miami and hence lose a whole heap of TPs which I need for GGL, in the same ‘ORC denied’ process that has beset you.
so, it might be worth focusing on trying to get BA to use their discretion to award you and your son the levels you would have gained if BA hadn’t had a problem with that flight.
good luck.
PS I am in Panama today ( the Miraflores locks are amazing) , flying 8 sectors back to LA via the hurricane-threatened Carolinas tomorrow. I am expecting to be offered a direct flight back to LA from Miami and hence lose a whole heap of TPs which I need for GGL, in the same ‘ORC denied’ process that has beset you.
#12
Join Date: Jul 2008
Location: London
Programs: BA GGL & CCR, GFL
Posts: 495
PS I am in Panama today ( the Miraflores locks are amazing) , flying 8 sectors back to LA via the hurricane-threatened Carolinas tomorrow. I am expecting to be offered a direct flight back to LA from Miami and hence lose a whole heap of TPs which I need for GGL, in the same ‘ORC denied’ process that has beset you.
#13
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Ultimately, it is BA which decides who gets what status. TP's and the like are simply an internal BA metric which BA can adapt any way it wishes. They have no value outside of BA.
Avios are a OW-wide "currency" and it does matter how carriers exchange them. If the avios are less important, make it clear that what you want is the status and could care less how BA makes that happen.
Avios are a OW-wide "currency" and it does matter how carriers exchange them. If the avios are less important, make it clear that what you want is the status and could care less how BA makes that happen.
#14
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 299
Ultimately, it is BA which decides who gets what status. TP's and the like are simply an internal BA metric which BA can adapt any way it wishes. They have no value outside of BA.
Avios are a OW-wide "currency" and it does matter how carriers exchange them. If the avios are less important, make it clear that what you want is the status and could care less how BA makes that happen.
Avios are a OW-wide "currency" and it does matter how carriers exchange them. If the avios are less important, make it clear that what you want is the status and could care less how BA makes that happen.
#15
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I think that you make it sound a lot easier/more common than it is. Yes, TPs are an internal currency (as are avios for that matter), but in my experience, agents have no discretion whatsoever on awarding them, neither have supervisors. TPs are strictly awarded for flights flown or where an airline authorises ORC and I am not aware of any other circumstance where this happens. Avios are, if anything a bit easier - those for flights have to be authorised by the airline which code is on the flight but they can also be awarded as recovery (TPs can't) so things could potentially be evened out on that score.
My guess, however, is that unfortunately for the OP, his only chance is to indeed hope that status is renewed for them both despite the TPs not being corrected. There is absolutely no guarantee that this will be accepted and there is no recourse if they say no, but it is certainly worth asking!