I think that you make it sound a lot easier/more common than it is. Yes, TPs are an internal currency (as are avios for that matter), but in my experience, agents have no discretion whatsoever on awarding them, neither have supervisors. TPs are strictly awarded for flights flown or where an airline authorises ORC and I am not aware of any other circumstance where this happens. Avios are, if anything a bit easier - those for flights have to be authorised by the airline which code is on the flight but they can also be awarded as recovery (TPs can't) so things could potentially be evened out on that score.

My guess, however, is that unfortunately for the OP, his only chance is to indeed hope that status is renewed for them both despite the TPs not being corrected. There is absolutely no guarantee that this will be accepted and there is no recourse if they say no, but it is certainly worth asking!