Great Start to the Week - Excellent Service Agent
Jul 16, 2018, 4:19 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,292
Great Start to the Week - Excellent Service Agent
What a great start to the week! First time I have used baredemptionfinder to set alerts for an F seat.. set up a couple on Saturday to see how it goes.
Woke up today to an email to say “Available Seats” added to my chosen flight. Checked BA.com – and there were indeed 2 x F
Excuse the vague details but I don’t want to get anyone in trouble. Called the Gold Line, got through to Holidays in under 1 minute – excellent operator took the call, moved me from my flight to the later flight with the 2 x F, and expecting to pay 300EUR per person change – said “as a gesture for being a Gold Member we’ll waive the fee per person” just 60k Avios to take.
What an incredible result! He was super efficient and has made my day. I am unsure whether to submit my Online Golden Ticket as I can’t believe he had the power to just waive this? I wonder if this is part of a new charm offensive or I just got lucky. Fingers crossed my second alert delivers some good news
Woke up today to an email to say “Available Seats” added to my chosen flight. Checked BA.com – and there were indeed 2 x F
Excuse the vague details but I don’t want to get anyone in trouble. Called the Gold Line, got through to Holidays in under 1 minute – excellent operator took the call, moved me from my flight to the later flight with the 2 x F, and expecting to pay 300EUR per person change – said “as a gesture for being a Gold Member we’ll waive the fee per person” just 60k Avios to take.
What an incredible result! He was super efficient and has made my day. I am unsure whether to submit my Online Golden Ticket as I can’t believe he had the power to just waive this? I wonder if this is part of a new charm offensive or I just got lucky. Fingers crossed my second alert delivers some good news
Jul 16, 2018, 4:41 am
#2
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,113
My approach when I think someone waived some rules for me that were at the edge, if not beyond, the official limits of their discretion is to send in praise for "excellent customer service" "very efficient and helpful with my travel problems" "made me feel BA welcomed me" etc, without actually saying what the problem was. I feel this gets the person their good-conduct mark in the management records without someone looking closely into why this ticket was changed and how it was charged.
Jul 16, 2018, 6:29 am
#3
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
I don't see where a €300 per person would come from... The UK fee is Ł35 per person (not sure about the corresponding amount in euro) plus/minus the tax difference. Could the tax difference be so big?
Jul 16, 2018, 6:38 am
#5
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599