Hiding menus in Galleries First
Jun 12, 2018, 7:02 am
#1
Original Poster
Join Date: Jan 2012
Programs: BA Gold member Marriott Platinum
Posts: 281
Hiding menus in Galleries First
Sat in the Galleries First and wanted to order lunch rather than eat the slop. Hunted for a menu and could see only one on a table. Just wondering if this is BA saving printing costs for menus or trying to ensure not too many people order off the menu again saving money. Thoughts?
Jun 12, 2018, 7:11 am
#3
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I have noticed this lately. My thought was that you're more likely to order something if you have a menu in front of you on a table, but you'd think given the nature of those using the GF that they'd know you can flag someone down and order from them. I normally go to the podium by the entrance to the refectory, ask to look at the menu briefly and then order there.
Jun 12, 2018, 7:44 am
#5
Join Date: Apr 2008
Location: Biot, France
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Jun 12, 2018, 7:51 am
#6
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Join Date: Jul 2013
Posts: 266
I usually struggle to find one in LHR GF, there’s one or two around somewhere. The simplest explanation is likely to be the correct one in that the staff are disorganised or lazy at keeping one at every table like your average restaurant/lounge.
Having said that I’m sure BA has been aware of it over the years from the numerous threads here or through BA’s detailed feedback mechanisms/NPS and therefore by inaction are happy not to see them readily available - or they’d have resolved it by now.
Having said that I’m sure BA has been aware of it over the years from the numerous threads here or through BA’s detailed feedback mechanisms/NPS and therefore by inaction are happy not to see them readily available - or they’d have resolved it by now.
Jun 12, 2018, 7:53 am
#7
Join Date: Jul 2016
Location: Oxford (&Western Isles )
Programs: BA GGL, CCR; RyanAir MillionMiler :( ;
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Jun 12, 2018, 7:58 am
#8
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,380
I’ve only used GF 8 times since October last year and ever had a problem any time of day, staff always on hand and working very hard in taking and delivering orders. Appreciate people fly more than me but im happy with my 100% success.
Jun 12, 2018, 9:47 am
#10
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,111
The menus are usually on the tables in the eating area, though the passengers move them around a lot. They're not densely distributed around in the other seating areas any more, though they used to be.
Jun 12, 2018, 9:58 am
#11
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Location: Brighton. UK
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I really loath how a couple of posters have jumped straight at 'lazy staff'. It one of the nasty sides of the BA board.
All you have to do is flag down a member of staff and ask for a menu and they will bring you one. It's not hard
All you have to do is flag down a member of staff and ask for a menu and they will bring you one. It's not hard
Jun 12, 2018, 10:02 am
#12
Join Date: Jul 2016
Location: Oxford (&Western Isles )
Programs: BA GGL, CCR; RyanAir MillionMiler :( ;
Posts: 756
It's not hard for the Lounge staff to make sure there are sufficient paper menus on the tables. I really hate it when i get berated for expecting a decent service.
Jun 12, 2018, 10:03 am
#13
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Join Date: Jul 2013
Posts: 266
I’ve never once been without a menu in a QF or CX F lounge dining area, nor in fairness in the T3 BA GF lounge.
Jun 12, 2018, 10:09 am
#14
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,111
Having to ask for a menu is itself an impediment to service. It prevents the service being available by hiding it from the customers:
First of all, you have to know the menu is available, or guess there is more than the buffet.
Second, you have to be inclined and able to go to the staff and ask - not everyone is personally or culturally inclined and can communicate well enough with the staff.
Third, you have to actually find a staff member - they're not pro-active in contacting passengers, both because they are busy most of the time and because they are not inclined to do so.
Therefore failing to ensure that there are menus out for reference is bad service.
First of all, you have to know the menu is available, or guess there is more than the buffet.
Second, you have to be inclined and able to go to the staff and ask - not everyone is personally or culturally inclined and can communicate well enough with the staff.
Third, you have to actually find a staff member - they're not pro-active in contacting passengers, both because they are busy most of the time and because they are not inclined to do so.
Therefore failing to ensure that there are menus out for reference is bad service.
Jun 12, 2018, 10:25 am
#15
Join Date: Nov 2016
Location: London
Programs: Newbie BA Gold
Posts: 570
The first time we went there, only one of the tables had a menu and we didn't see it, so didn't know there was food that you could order. Otherwise we would have ordered something from the menu in addition to the buffet. So next time we know to ask, but the problem is that unless you've seen the menu before, you won't know to ask...