FlyerTalker6823123456

In the 5/6 times I've ordered food in GF it's always been a bit irksome, waiting a long time before you can catch someone's eye or eventually going up and finding someone who's invariably carrying food or clearing in. I've not found them lazy so much as just few in number and rushing around - it shows as plates take a while to be cleared in too, and food delivery takes suspiciously long unless they're genuinely cooking it to order. Whether they're chatting out the back or genuinely understaffed isn't for me to speculate, but they're definitely not proactive and even at a home base F lounge still a country mile from the CX outstation F lounge in T3.

I've probably not bothered to order food 10-15 times as I didn't want the hassle or didn't want to wait, if I have less than 40 minutes in the lounge (i.e. getting to the airport 90 minutes before departure) it's touch and go whether it's a relaxing experience to order food and have a couple of glasses. As a regular I'm probably resigned to it but for those 'visiting' BA as a OWE it certainly doesn't engender future custom in the way QF LAX or CX HKG does.

I'd rather not BA-bash and we'd all love a brand new F lounge but it doesn't take much to add a few staff, keep menus on each table and proactively offer which is achievable under current budgets and lounge leases etc.

EuropeanPete

It started being a problem a number of years ago - clearly some decision was made to scale back on the menus which used to be on almost every table in the eating area and on a reasonable proportion of the arm chairs around the room. I nowadays tend to ask someone else for theirs if I see one on a table, or if I don't I will hang by one of the staff doors and ask one of them to track one down for me.

It is pretty annoying, but not going to be fault of the people you'll see while looking for a table. Presumably the fault of someone though.

EDDLEGLL

Slightly off-topic perhaps, but would someone be able to post the most recent menu on here? I have checked the relevant thread but could not find a recent one.

While I agree that more menus would be great, I disagree with slow service or even "lazy staff". Waiting times for me have always been totally acceptable and staff are more than happy to bring the food out to the balcony area which is great!

Swanhunter

corporate-wage-slave

It's the same as the CCR Lounge menu, minus the Club sandwich (ironically) and changes monthly. The CCR menu thread is in the Dashboard and usually gets updated with minutes of the new menu rotation. When I went through GF today at about 15:00 hrs and I saw about 8 menus out on the tables in the Refectory zone.

ExpatExp

I had always presumed that the (partial) disappearance of menus was intentional, and was part of a pointed effort to reduce kitchen workload / expense by subtly directing GF passengers to the buffet. Was it actually not intentional?

Edit: To be clear, I've never had a problem ordering once I find a menu and ask a member of staff. But the menus are noticeably harder to find (i.e. there are less of them around) than before.

Worcester

I think given the recent offerings in GF, that Pret & Wagamamma might want to start dropping of menus in the lounges.

Sealink

Oh for goodness sake.

tomparskate

I have noticed there aren't many menus kicking about. Normally you can find a few on the terrace.

Personally I really like the GF menu and think it is a great edition to the self service options, Which I also think are great.