Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

Mistake fare LHR - TLV [Tickets now cancelled by BA]

Mistake fare LHR - TLV [Tickets now cancelled by BA]

Reply

Old Jun 22, 18, 2:51 am
  #451  
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Posts: 13,344
Originally Posted by VictorSierra View Post
I canít actually think of a time where VS have screwed up their pricing. They had some very cheap fares earlier in the year, sub £1,000 for UC to the US and then a connecting DL flight. Was it a cheap fare or a mistake? If the latter, they have honoured them.
They've got a sale on for around that price at the moment, albeit from AMS.
DYKWIA is offline  
Reply With Quote
Old Jun 22, 18, 4:34 am
  #452  
 
Join Date: Jun 2018
Programs: BA
Posts: 5
I would think if BA ever did make a pricing mistake the TA would be on the phone to them in seconds. Think about all the extra work these TA have been lumped with. They must be getting hundreds of angry phone calls and emails daily. BA are refusing to even talk to customers telling them to call their TA. Even for the voucher the TA have to lay out the money.
I'm being to wonder if this was BA strategy!
sunnyuk is offline  
Reply With Quote
Old Jun 22, 18, 4:38 am
  #453  
 
Join Date: Aug 2015
Location: Somewhere around Europe...
Programs: BA Gold; SPG Plat; HH Diamond; IHG Spire; RR Concierge
Posts: 452
Originally Posted by sunnyuk View Post
I'm being to wonder if this was BA strategy!
To what end? So BA can annoy both their customers and their TAís?
dakaix is offline  
Reply With Quote
Old Jun 22, 18, 5:31 am
  #454  
 
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,531
Originally Posted by orbitmic View Post
I agree that BA's self-evaluated record on that front is abysmal and suggests some truly sloppy work from the fare input team (and even more inexcusable if it apparently affects fares in major currencies including your own according to them), but I think that any company feeling certain that it will never make any error would be dangerously arrogant.
The one BA 'error' fare i've had cancelled was due to an IATA currency error rather than a BA one! So it could happen to any airline - I look forward to seeing one appear on Virgin now we have their cast iron guarantees they will honour them!
Sam Bee is offline  
Reply With Quote
Old Jun 22, 18, 6:19 am
  #455  
 
Join Date: Jul 2014
Location: WAW ✈ LHR
Programs: BA Gold, IHG Platinum
Posts: 1,455
Originally Posted by Sam Bee View Post
The one BA 'error' fare i've had cancelled was due to an IATA currency error rather than a BA one! So it could happen to any airline - I look forward to seeing one appear on Virgin now we have their cast iron guarantees they will honour them!
Didn't United CEO make a similar promise and then when they've sold thousands of £50 F tickets from London, they've bluntly cancelled them all?
megaloman is offline  
Reply With Quote
Old Jun 25, 18, 1:32 am
  #456  
 
Join Date: Apr 2013
Location: London, UK
Programs: BAEC Silver
Posts: 97
Has anyone received the refund or voucher from omega travel yet?

I've had nothing since the e-mail information me the booking has been cancelled.
ajbrowc is offline  
Reply With Quote
Old Jun 25, 18, 1:41 am
  #457  
 
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, TK Elite, Accor Gold, Hilton Dia, IHG Plat
Posts: 968
Originally Posted by ajbrowc View Post
Has anyone received the refund or voucher from omega travel yet?

I've had nothing since the e-mail information me the booking has been cancelled.
There is no "voucher" as such. You have to contact Omega for the details (I say this in case it changed, and I don't want you to rely on this post), but essentially what they said to me was;

1. Book any BA operated flight, originating in London on 125 ticket stock.
2. When it comes to payment, put a false security number so that the transaction fails
3. Apparently the booking will still be created
4. Then you need to phone in to Omega, they will apply the discount and take payment over the phone, issue the ticket.

I haven't got around to actually doing any of the above. I would be interested if anyone has done so.

Thanks Rich
Woodbinerich is offline  
Reply With Quote
Old Jun 25, 18, 1:46 am
  #458  
Hilton Contributor Badge
 
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,205
Originally Posted by Woodbinerich View Post
There is no "voucher" as such. You have to contact Omega for the details (I say this in case it changed, and I don't want you to rely on this post), but essentially what they said to me was;

1. Book any BA operated flight, originating in London on 125 ticket stock.
2. When it comes to payment, put a false security number so that the transaction fails
3. Apparently the booking will still be created
4. Then you need to phone in to Omega, they will apply the discount and take payment over the phone, issue the ticket.

I haven't got around to actually doing any of the above. I would be interested if anyone has done so.

Thanks Rich
Do we think Omega check that you had a TLV booking to begin with or would they just take your word for it when you call up?
madfish is offline  
Reply With Quote
Old Jun 25, 18, 1:55 am
  #459  
 
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, TK Elite, Accor Gold, Hilton Dia, IHG Plat
Posts: 968
Originally Posted by madfish View Post


Do we think Omega check that you had a TLV booking to begin with or would they just take your word for it when you call up?
It's a good point

But whilst I wouldn't have that much confidence on that, I suspect the sting would come later when BA refuse to cough up to them as it sounds like there are some lists circulating.
Woodbinerich is offline  
Reply With Quote
Old Jun 25, 18, 4:51 am
  #460  
 
Join Date: Sep 2016
Posts: 3
Originally Posted by Woodbinerich View Post
There is no "voucher" as such. You have to contact Omega for the details (I say this in case it changed, and I don't want you to rely on this post), but essentially what they said to me was;

1. Book any BA operated flight, originating in London on 125 ticket stock.
2. When it comes to payment, put a false security number so that the transaction fails
3. Apparently the booking will still be created
4. Then you need to phone in to Omega, they will apply the discount and take payment over the phone, issue the ticket.

I haven't got around to actually doing any of the above. I would be interested if anyone has done so.

Thanks Rich
I purchased with Omega. The whole thing was a shambles. They didn't notify me, I called them on Monday night a week ago, after I heard from other Israelis in London that their flights to Tel Aviv was cancelled. They claimed I could only get the discount once my refund came in. When on Friday it hadn't come in yet (in fact a week later it still hasn't!) I called them and said I am sick of it and I want to re-book as they kept raising the price, so much so it got higher than BA directly!
They then e-mailed me while on the phone with the details and asked me to confirm via e-mail. The original price had been 190GBP and they gave me a 100GBP discount plus a 25GBP Omega discount that came out as 256GBP which wasn't so bad (as flight appeared to cost 419GBP by that day). They then generated a payment link and I had to pay while on the phone. The link wouldn't let me pay with Amex, unlike the original booking, and they claimed they don't take Xmex, so I gave in. After a few hours I received confirmation and was able to enter the booking into my BA executive club.
Note - they took my old booking number and based the order on that, I don't think anyone would be able to get the discount if they hadn't been affected.
Just happy it's over and I have a ticket which was pretty cheap, but it was a lot of stress and phone calls.
Asya86 is offline  
Reply With Quote
Old Jun 25, 18, 5:42 am
  #461  
 
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 1,838
Originally Posted by Woodbinerich View Post
It's a good point

But whilst I wouldn't have that much confidence on that, I suspect the sting would come later when BA refuse to cough up to them as it sounds like there are some lists circulating.
on Twitter there have been copies of the email from BA support to travel agents. When people make their new booking the travel agent has to stump this up first then include on a fortnightly email details including
old PNR and new PNR for subsequent reimbursement.
KeaneJohn is offline  
Reply With Quote
Old Jun 25, 18, 5:45 am
  #462  
 
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, TK Elite, Accor Gold, Hilton Dia, IHG Plat
Posts: 968
Originally Posted by KeaneJohn View Post


on Twitter there have been copies of the email from BA support to travel agents. When people make their new booking the travel agent has to stump this up first then include on a fortnightly email details including
old PNR and new PNR for subsequent reimbursement.
Itís reproduced a few times in this thread If you fight your way back a few pages as well!
Woodbinerich is offline  
Reply With Quote
Old Jun 25, 18, 6:11 am
  #463  
 
Join Date: Nov 2008
Programs: AA EXP/LTP 4MM, BA GGL/CCR/GfL, HH Dia, SPG Plat/LTP
Posts: 9,307
Originally Posted by ajbrowc View Post
Has anyone received the refund or voucher from omega travel yet?

I've had nothing since the e-mail information me the booking has been cancelled.
I'm in the same situation. In the mail informing about the cancellation, the only info regarding voucher compensation was:

"Airline will also provide £100 voucher per person as compensation"

I've had no physical voucher, nor any voucher code sent electronically. I'm not surprised, the reimbursement that was promised within 3-5 banking days, still hasn't emerged, although passing the time limit.
onobond is online now  
Reply With Quote
Old Jun 25, 18, 7:31 am
  #464  
 
Join Date: Oct 2015
Location: London, UK
Programs: BA Silver; IHG Spire; Hertz 5*; Starbucks Gold(!)
Posts: 1,238
To throw some more confusion into this, I've just spoken to Omega travel. The agent offered me a Lufthansa flight instead for an additional £70ish, or alternatively a full refund plus £100 voucher. Apparently the £100 voucher can only be used directly on the BA website, and should arrive by email in the next 3-5 working days. I'm skeptical, but don't want to spend any more time on the phone to Omega than I absolutely have to.

And for what it's worth, Omega was insistent that it was BA who cancelled the ticket, despite what the Silver line told me repeatedly last week.
Deltus is offline  
Reply With Quote
Old Jun 25, 18, 11:14 am
  #465  
 
Join Date: Jan 2005
Posts: 12
I'm not qualified to express any view on the substantive merits or otherwise of litigation against BA regarding their cancellation (albeit that my hunch is that BA are on shaky legal ground), but, having recently brought a separate CEDR claim against BA regarding their refusal to re-route me following their cancellation of my flight (not being related to a 'mistake fare' in any way), which resulted in BA paying up promptly, I wondered whether a dispute of this nature might be well-suited to a CEDR arbitration following BA's inevitable rejection of customer complaints.

From the point of view of the customer, it's relatively quick and cheap (costs limited to £25), it's binding on BA, and even an adverse ruling is not binding on the passenger, albeit that it might be seen as persuasive by a district judge.

I'm aware of district judges ruling in favour of airlines, and other district judges ruling in favour of passengers in incredibly similar cases, but I'm not aware of any CEDR rulings on this topic. This may be because CEDR will only hear cases where a contract for aviation services has been entered into, and here, one party would be insisting that there was such a contract and one party would be insisting that there wasn't!
jkdd77 is offline  
Reply With Quote

Thread Tools
Search this Thread