Problem with BA App on iPhone
Feb 1, 2019, 9:08 am
#33
Join Date: Jun 2009
Location: London N8
Programs: BA (LTG), Miles&More (whatever the lowest level is), Oyster card (zones 1-2)
Posts: 891
Me too. I ended up holding up a big queue of people at security scanning at Geneva yesterday afternoon as I couldn’t download my boarding pass and kept being logged out. Even tried reloading the whole App but no joy. Very embarrassing.
Feb 1, 2019, 9:30 am
#35
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
Programs: BA GGL, *A Silver, OW Emerald, HH Diamond, Karahi Express
Posts: 554
MeToo ....
Have completed the App Feedback online from mobile. Maybe those annoyed provide App Feedback and just say “MeToo”, let’s see how quickly they get annoyed!
Have completed the App Feedback online from mobile. Maybe those annoyed provide App Feedback and just say “MeToo”, let’s see how quickly they get annoyed!
Last edited by BAEC; Feb 1, 2019 at 9:37 am
Feb 1, 2019, 4:15 pm
#37
Join Date: Apr 2015
Posts: 1,355
Got a reply from the BA twitter team (who incidentally I find great to deal with). They said they’re aware that a recent app update has caused issues logging people out and failing to display their bookings and they’re “working hard” to remedy it
Feb 2, 2019, 1:55 am
#38
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
Today, in addition to the reports above, I’m getting endless recaptcha requests and cannot access the App at all. Glad I obtained paper BPs today.
Feb 2, 2019, 2:18 am
#39
Join Date: Jan 2015
Location: Cheshire
Programs: BA, Accor, Hilton, ITA
Posts: 376
3 points here.
1) Always add your boarding pass to Passbook well in advance of arriving at the scan point.
2) The issue of not retrieving a boarding pass I found well over 8 months ago is don’t use the ‘quick’ option if offered.
3) Forced logout. Don’t click the ‘OK’ button when offered. Force Close the App by swiping Up then swipe away Up the BA App, this way when you relaunch it you’re still logged in. It may offer you the message again but will eventually behave!
1) Always add your boarding pass to Passbook well in advance of arriving at the scan point.
2) The issue of not retrieving a boarding pass I found well over 8 months ago is don’t use the ‘quick’ option if offered.
3) Forced logout. Don’t click the ‘OK’ button when offered. Force Close the App by swiping Up then swipe away Up the BA App, this way when you relaunch it you’re still logged in. It may offer you the message again but will eventually behave!
Feb 2, 2019, 2:57 am
#40
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,902
Rather bizarrely, it's all working fine for me today (when I'm not travelling!) having been a nightmare during the week when I was travelling. Typical 
Feb 8, 2019, 9:03 am
#41
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,179
I’m getting this with my Ipads. It’s driving me crackers. I log in to update the flights that I’ve booked (it never just does it) and the stupid thing says that because for a Systems problem they cannot access all of my bookings. This usually means they cannot access any of them at all. What I did last time, and I don’t know if this works for any of the rest of you, is I went to another in this instance my account. I let that run and then went back to the flight and they were all there after all. Maddening!I have had
Feb 8, 2019, 11:12 am
#42
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,387
The latest iOS app update (5.52) is available and the notes say that this has been fixed. I haven’t had the problem since updating the app.
Nov 22, 2019, 3:17 am
#44
Join Date: Jan 2019
Location: HAM
Programs: BA Gold, A3*G, LH FTL, IHG Diamond
Posts: 299
Does anyone have a working widget on iPhone? It used to be able to display all the relevant data of the flight (boarding now, go to gate, etc.) but recently mine only shows the flight with no further updates.
Removing the widget and putting it back does not change anything.
Removing the widget and putting it back does not change anything.