Problem with BA App on iPhone
Jun 7, 2018, 11:00 am
#1
Original Poster
Join Date: Aug 2017
Programs: BA
Posts: 3
Problem with BA App on iPhone
The last few times I try and check in with the BA App on my iPhone X, it seems to get stuck in a loop. It says it's retrieving boarding pass but the pass is not retrieved and it puts me back to the screen to Check In. The only way out is to go on to the BA website, Manage My Booking and check in from there and send boarding pass by email. If i then go back to the app, I can successfully retrieve the boarding pass.
One person on Twitter so far has seen my tweet to BA and said they have the same problem.
Anyone else? Or do you know a fix?
BA have said email them with an error message, but there is no error message, it just seems to get stuck in a loop!
One person on Twitter so far has seen my tweet to BA and said they have the same problem.
Anyone else? Or do you know a fix?
BA have said email them with an error message, but there is no error message, it just seems to get stuck in a loop!
Jun 7, 2018, 11:20 am
#5
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,387
I seem to remember having this problem and killing the app (double click the home button and then flick the BA app picture upwards) and then starting again solved it for me.
Also some times the app will ask you to check in if you've already been successful. If in doubt you can refresh the home page of the app (drag down and release) and then sometimes the 'check in now' button changes to 'get boarding pass' which means you have actually already checked in.
Also some times the app will ask you to check in if you've already been successful. If in doubt you can refresh the home page of the app (drag down and release) and then sometimes the 'check in now' button changes to 'get boarding pass' which means you have actually already checked in.
Jun 7, 2018, 11:42 am
#6
Join Date: May 2004
Posts: 2,657
I've not had that happen, but then again I've not had any recent boarding passes to put on my phone (that will change next week).
I will add, though, that I'm starting to find that the BA App seems to be more reliable than BA.com for booking Avios redemptions...
I had a couple failures last week on BA.com (would go through verifying my stored payment card and then hang/freeze/give up/produce error message). I quite nearly lost my seat in Z as a result of that nonsense (rang up and they could neither find my booking, nor could they find an available seat to put it through manually). Several hours later, I decided to try again using the App on my phone, and to my surprise I found a seat, paid using the same stored card in my BAEC profile, and the booking went through instantly. Not the first I've had problems getting a booking to go through on web site (although first time that even the people on the phone could do nothing except for say that they can do nothing). And several times in a row now that I've put a redemption through using the App on my phone with surprising ease - even including a flight on AA during the period people said online Avios bookings weren't working for AA flights!
I wonder if the App works better because they spend more money bogging down the website with junk, thereby ensuring it doesn't work as well as the simple code in the app...
I will add, though, that I'm starting to find that the BA App seems to be more reliable than BA.com for booking Avios redemptions...
I had a couple failures last week on BA.com (would go through verifying my stored payment card and then hang/freeze/give up/produce error message). I quite nearly lost my seat in Z as a result of that nonsense (rang up and they could neither find my booking, nor could they find an available seat to put it through manually). Several hours later, I decided to try again using the App on my phone, and to my surprise I found a seat, paid using the same stored card in my BAEC profile, and the booking went through instantly. Not the first I've had problems getting a booking to go through on web site (although first time that even the people on the phone could do nothing except for say that they can do nothing). And several times in a row now that I've put a redemption through using the App on my phone with surprising ease - even including a flight on AA during the period people said online Avios bookings weren't working for AA flights!
I wonder if the App works better because they spend more money bogging down the website with junk, thereby ensuring it doesn't work as well as the simple code in the app...
Jun 7, 2018, 1:21 pm
#7
Suspended
Join Date: Sep 2004
Location: NYC and London
Programs: BA (LTG, GGL, CCR), LH (*G)
Posts: 334
Yep, happens every time I try to check in with BA. Pretty useless — with every “upgrade” the app seems to lose basic functionality. If I sat on IAG’s board, I’d demand a review of IT arrangements: BA’s IT at least is leagues behind industry leaders. (No idea about IB, an airline I avoid with a passion. And EI is no-frills, so who cares.)
Jun 7, 2018, 1:26 pm
#8
Join Date: Nov 2006
Programs: Seniors Bus Pass
Posts: 5,529
I have had the same problem for about a week.
the problem is when you do “Quick Check In”, but in the app if you go to “Change Seat” it takes you to a different page and if you make no changes you will see that it changes to “checked in”. When you go back to the app and select “Check In/Boarding Pass” it allows you to get and save your BP
the problem is when you do “Quick Check In”, but in the app if you go to “Change Seat” it takes you to a different page and if you make no changes you will see that it changes to “checked in”. When you go back to the app and select “Check In/Boarding Pass” it allows you to get and save your BP
Jun 8, 2018, 11:26 am
#13
Join Date: Nov 2006
Programs: Seniors Bus Pass
Posts: 5,529
Jun 8, 2018, 11:38 am
#14
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 3,253
Jun 8, 2018, 1:19 pm
#15
Join Date: Jun 2015
Location: The Hague/London
Programs: BA GGL/CCR, BA LTG, Hilton Diamond, FB Platinum, EK Gold
Posts: 366
I have had the same problem for about a week.
the problem is when you do “Quick Check In”, but in the app if you go to “Change Seat” it takes you to a different page and if you make no changes you will see that it changes to “checked in”. When you go back to the app and select “Check In/Boarding Pass” it allows you to get and save your BP
the problem is when you do “Quick Check In”, but in the app if you go to “Change Seat” it takes you to a different page and if you make no changes you will see that it changes to “checked in”. When you go back to the app and select “Check In/Boarding Pass” it allows you to get and save your BP
